CRM Admin Resume Ohio - Hire IT People

SUMMARY:

9+ years of experience in IT, team management, business analysis, quality assurance. Worked on full SDLC projects of Siebel 7.X, Siebel 8.X, CRM, UCM and Upgrade. Managed entire project server environment, providing functional as well as technical support to deliver cost effective, high performance technology solutions to banking, pharma and energy sectors.

PROFESSIONAL EXPERIENCE:

CRM Admin

Confidential, Ohio

Co - ordinated delivery of all tasks related to systems infrastructure design, installation, configuration migration, Production Deployments and administration of Siebel across all environments.
Performed Siebel Server Performance Tuning, trouble shootings and migration activities
Co-ordinated Siebel Release Management and Retrofit Management.
Evaluated and researched new information technologies and, when appropriate, recommended the implementation of new technologies to management.

Technology Lead

Confidential

Responsibilities :

Implemented AMP Siebel Upgrade to Open UI as Onshore Siebel Administrator Lead role, across all environments.
Scheduled and coordinated key activities with internal departments, external vendors and clients.
Develop project plans and related task lists and update plans accordingly.
Worked closely with Oracle technical support to work on new releases or patch requirements.
Maintained the Siebel environment, user administration and releases.
Monitored LDAP, MQ, webservices.

Confidential

Technology Lead

Responsibilities:

Managed transition and knowledge transfer from Westpac employees to Infosys.
Launched Data Quality- IIR, Master Data Management
Maintained all 49 servers and resolved issues within given SLA
Interacted and consulted with all the 3rd parties involved in Westpac to troubleshoot issues of Siebel application.
Conducted user acceptance testing, coordinated deployments.
Investigated Siebel Core crashes and identifying the root cause for crashes
SSO