SUMMARY:

• Over 12 years of diversified professional experience in SAP SD, CRM and DBM VMS C4C (Cloud for Customers) space.
• SAP CRM Internet Sales Certified.
• 3 Full life cycle implementations. Well versed in ASAP Methodology.
• Strong knowledge in SAP SD, MM, LE, CRM, functional areas.
• Expertise in Order - To-Cash and integration to other SAP modules (MM, PP, FI/CO) in all business scenarios.
• Sound knowledge of Enterprise applications including SAP MDM, ECC
• Hands on experience in configuration of various business processes like designing, configuring and customizing S & D functionalities.
• Expertise in SAP R/3 in Sales & Distribution (SD) - Sales Order Processing (OTC), master data configuration, Availability Checking, Pricing, Revenue mapping with GL accounts, Sales Promotion and Sales Deals, Contracts, Output Determination, Product proposal, Free goods, Purchase Orders, Purchase Requisitions, Stock Transport Orders, Outbound and Inbound Deliveries, Picking, Packing, Transfer Order, Goods Issues, Goods Receipts, Billing, Batch Management, Variant Configuration, Route Determination, Inventory Management, Warehouse Management, Sales Information System (SIS).
• SAP Pricing skills include defining condition types for price elements in business transactions, defining condition tables to store and retrieve condition records for different condition types, defining access sequence for valid condition records, condition maintenance, using release procedures to create condition records, defining pricing scale (absolute and percentage scaling), special pricing functions, pricing analysis and running pricing reports.
• Solid understanding on SD & FI-AR integration and have extensively worked on SD and FI integration setting up the Account Determination procedure to support in monitoring and handling payments in to various Cash Accounts and Account Receivables (AR).
• Experienced in all stages of System Development Lifecycle from business process improvement, requirements gathering, design, construction, testing, implementation and support.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Senior SAP SD, CRM, DBM and C4C (Cloud for Customers) Consultant.

• Created and executed logical data models for SAP systems and processes.
• Developed and managed data architecture standards and operating guidelines.
• Designed functional specifications for ABAP requirements, as directed.
• Assisted in maintaining functionality and features of SAP MDM applications.
• Performed MDM tool analysis and supported MDM solution design
• Compiled reports on functional specifications and business requirements of SAP MDM applications
• Involved in various business meetings to analyze and document the business requirements related to Supply Chain Management.
• Involved in end-to-end Full life cycle implementation.
• Responsible for business requirement collection in the area of Sales, Billing and Interfaces.
• Responsible for developing documentation and understanding the business processes.
• Analysis of legacy systems, convert all the relevant data to SAP required Data.
• Configured sales document type’s inquiry, quotation, order, shipping.
• Configured the links with item category groups and item categories.
• Custom pricing conditions, pricing procedures and item categories are configured
• Customized Pricing comprising Complicated price configuration, Condition technique setting in pricing, Condition records, Special functions, Special condition types, Statistical condition types, account determination, Taxes, Agreements, Free goods and rebate. Worked on Inter-company pricing and stock
• Configured partner functions, condition types and output messages.
• Expertise in identifying user exits for enhancement, wrote functional specifications.
• Developed functional specifications to a report that gives existing stock for a material, the report should have subtotal of the stock for each storage location and the grand total of the stock and the end of the plant.
• Worked with Master data team in solving their issues.
• Performed regression testing, volume test and documented the procedures.
• Customized client specific reports and specifications for SAP scripts.
• Coordinated user training and knowledge transfer to users as well to super-users.
• Post implementation and Production support.

Confidential

Senior SAP SD CRM Functional Consultant

• Configured and customized several aspects of SAP SD including Master Data components, Sales Order Management, Pricing, ATP, Delivery Processing, Shipping, Transportation, Billing and Credit Management.
• Configured document types, item categories, pricing procedures and copy control rules of master contract, quantity contract and value contract.
• Configured Pricing Tables, Access Sequences, Condition Types and Pricing Procedure determination.
• Master Data Configuration: Created material groups. Item Category Groups and their assignments, Setup quantity, value, valuation control, and valuation area grouping and valuation classes.
• Configured Order To Cash (OTC), Material Determination, Account Determination, Route Determination, Contracts, Agreements and Rebates Processing.
• Supporting the SCM for national and global structure.
• Configured sales document types- Order, Inquiry, Quotation and Billing for end users and inter-company cross billing.
• Defined the process of extracting, transforming, and loading the data into system, by defining the functional specifications and testing the programs.
• Customized several returns scenarios by creation of new Order Types, maintained copy control procedures, Credit memo request, and Debit memo request.
• Configured the Master Data Tax Settings for the Customer/Vendor for the Vertex Interface. Vertex provided SAP approved add-on products such as Charge-backs, Buy-backs and Sales Incentives etc.
• Master Data Configuration: Created material groups. Item Category Groups and their assignments, Setup quantity, value, valuation control, and valuation area grouping and valuation classes.
• Integration of FI-AR also integration testing done for various customer order types and FI hits and successfully handed over by user acceptance testing. EUP related to FI-AR, FI-AP, FI-Credit Management and FI-Cost Management and documentation completed.
• Organizational Data Configuration: Created plants, storage locations, purchasing organizations and groups. Assigned plants, purchase organizations to company code, Assigned factory calendar to plants and plants to purchasing organization.
• Work on Support tickets and trouble shooting, follow-up on initial user problems and resolving them by making required changes.
• Involved in monitor inbound and outbound processing of Idocs by using special reports.
• Prepared templates for Data Conversion Loads - BDC Mapping, LSMW.
• Determine Output processing EDI, Fax, Mail and printer.
• Maintained delivery documents types and post goods issue.
• Configured elements that were required to fulfill the Supply chain processes.
• Involved in developing Training Documentation and knowledge transfer to end-users.
• Involved in project during various stages of Initial preparation to Go Live and production Support

Confidential

Global Functional Lead SAP SD CRM OTO Process

• Was located at client site Raleigh State of North Caroline USA and working as Global Functional lead for Blue Harmony IBM internal project.
• As a Global lead I manage 20 SAP CRM techno functional consultants located across the globe Asia (China and India) Europe (Germany and UK) and Americas (USA and Mexico).
• Confidential has gone live in January 2013 with 6 modules Web Channel, Interaction Center, Leads and Opportunities, Quote and Proposal, Pricing and PMM Vendavo.
• Conduct Business Requirement gathering meetings with business owners and subject matter experts.
• Configuration and Lead and Opportunity Types, Campaigns, BP segmentation, BP Relationships, Org Structure, Territory Hierarchy, Territory Rules, Rule Policy Types, Text Management, Org Management, Partner Functions, Partner Determination.
• As entire Functional and Technical consultants located in Asia, Europe and Latin America I coordinate with the teams on the day to day operations.
• Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, PFCG Profiles, etc.
• Worked with Developers on the BADI enhancements and writing interface programs to meet specific business requirements for importing BP in CRM.
• Constantly interacted with key business users, functional team and technical team to understand the ongoing processes.
• Apart from Managing the team I also owned and worked on Interaction Center and Pricing Module defect management. The equipment record is transferred to SAP CRM through a Custom Middleware and an IBASE Record is created in SAP CRM.
• Using a custom built function module the IBASE record in SAP CRM is updated with Components and sub-components and also the warranty records are assigned to components and sub-components.
• Initially it was decided that we should use the standard Function Modules but by looking at the amount of the data that we would be migrating Sama has advised that the standard function modules will not be able to support the migration hence suggested for a custom function module with custom.

Confidential, Southbury, CT.

Senior SAP CRM Functional Data Migration Lead.

• Sama has joined Blue Harmony project team DI (Data Integration) as SAP CRM Functional Lead.
• The legacy data such as Equipment, IBASE Components, Subcomponents and Warranty is migrated from SCI, CHIS and PEW will be migrated to Blue Harmony.
• This is a very complex project migrating 4o Million records by liaising with offshore development team and onsite business process teams.
• Sama has analyzed the design for the data migration from Legacy to Blue Harmony.
• Configured Product Master such as Product Hierarchies, Categories, Set Types and Attributes and assigned the Product Master to responsible Sales Units.
• Configured Product Master with Object Family and knowledge in Variant configuration.
• Defined groups, origins, priorities, transaction types, number ranges and item category as basic functions for leads.
• Prepared configuration document, unit test documents and training manuals.
• The legacy data will be mapped to staging tables to match the records from SCI Ibase records, From CHIS Components and Subcomponents and from PEW warranty data. By executing an ABAP standard program the data is pulled from the legacy to IDOC Blue Harmony system.
• In blue harmony the sales order is created and upon saving the order the equipment record is created and saved.
• The equipment record is transferred to SAP CRM through a Custom Middleware and an IBASE Record is created in SAP CRM.
• Using a custom built function module the IBASE record in SAP CRM is updated with Components and sub-components and also the warranty records are assigned to components and sub-components.
• Initially it was decided that we should use the standard Function Modules but by looking at the amount of the data that we would be migrating.
• Sama has advised that the standard function modules will not be able to support the migration hence suggested for a custom function module with custom fields.
• This approach made a huge difference to the data migration process as we can migrate large amount of data using this custom function module which was not possible by the standard function module.

Confidential, Charlotte, NC

SAP CRM 2007 Web UI Functional Lead Consultant

• Confidential Automotive Provides a range of integrated motor Vehicle usage Solutions Through the successful operation of complementary Business Units.
• Joined Confidential handling FTF project as Functional Team Lead for the implementation of SAP CRM Web UI 2007 and Groupware outlook configuration.
• I have been involved in all business process discussions and from the initial phase of the implementation. I have customized the SAP Web UI for the Confidential Sales Process.
• Involved in configuring CRM Web UI, Business Roles, Navigation Profiles, Technical and Function Profiles, Role Configuration Key, Work centers, Logical links, direct links, transaction Launcher and BOR Objects, etc.
• I have followed IBM’s Ascendant methodology and QMS process for implementation of this project. I have configured web UI role based screen configuration.
• Defined functional specifications for custom enhancements in the interaction center web client environment- E.g. searching for transactions based on Product.
• Involved in this upgrade project from SAP CRM 5.0 to SAP CRM 7.0 as a functional consultant.
• I was involved in configuring Business Partner Roles, Partner Functions, Lead Types, Opportunity types, Sales Cycle, Activity types, Organization Structure and Determination procedures, Partner determination procedures, Text Management, Date Profiles, Status Profiles, IC Profiles, Agent inbox.
• I have customized the navigation bar profile as per the client’s requirement. I have created direct links and direct link groups in Customizing in SAP CRM.
• I have configured the Role Configuration Key to get the specific views for the business roles to work on the web UI.
• I have also customized Quick links, direct links and transaction launcher. I have configured the groupware integration between SAP CRM Web UI and the Outlook which is very technical in nature requires settings in Web UI and Microsoft outlook.
• I have also configured SAP CRM Middleware for integrating the data between the sap CRM and groupware. Have done an initial down load of object for groupware integration.
• Have created sites and subscriptions for the groupware integration to send activities and contacts from SAP CRM Web UI to Outlook and vice versa

Confidential, CA

Senior SAP CRM Web UI Functional Lead Consultant

• Net App creates innovative storage and data management solutions that help their customers accelerate business breakthroughs and achieve outstanding cost efficiency.
• Dedication to principles of simplicity, innovation, and customer success has made Net App one of the fastest-growing storage and data management providers today I have joined Net App has Onsite Team Lead and was leading 5 SAP CRM techno functional Consultants.
• Net App was using SAP CRM 5.2 Customer Interaction Center Web UI 2007 and PCUI client module for their after sale Service Management Implemented by SAP.
• Involved in IC web configuration including IC organizational structure, IC profiles, action box, agent inbox, transaction launcher, alert modeler, broadcast messaging, scripting, call lists, Surveys, etc.
• There are two types of transactions types called Technical Cases and Non-Technical Cases. They use SAP CRM’s service object for case management.
• Configured Dev. system for Activity Types, Status Profile, Business Partners, Partner Determination, Transaction Launcher, Date Profile, Marketing Attributes and transaction types, Org. Structure and Determination Procedures, Text Management.
• The four channels include NOW (Net app on Web), AUTO SUPPORT where cases are created in SAP UI and auto processed through workflow, Call Center Agents creating tickets directly in the CRM System when they get a phone call from the customer, and INTERNAL users logging into CRM and creating cases.
• Through all these channels the cases are created in CRM and processed by putting them through various statutes. There are follow on transactions created for the main case as sub cases.
• They are mainly of Part Request, Part Return and Field Sales Order. Apart from these there are other follow on cases called Data management cases created from NOW.
• In case management there are three important functionalities 1) contract determination: when a service product is determined the system has to pick the correct entitlement for that product depending on the Service Level Agreements 2) Notifications.
• Here whenever a case is created for a business partner the system has to send an automatic email saying that there is a case created for his problem. 3) Alerts: Alerts are very important functionality in case management which they use for information on customers, Sites and Contact person for that particular Ibase.

Confidential

SAP CRM Internet Sales and Web UI Consultant.

• Confidential is an Innovative international Technology Company formed as a result of acquisition by the Confidential Group of the IBM personal computing Division.
• As a global leader in the pc market we develop manufacture and market cutting-edge reliable high quality pc products and value added professional services that provide customers around the world with smarter ways to be productive and competitive.
• Configured various scenarios in CRM using Business Partners, Organization Management, Territory Management, Leads and Opportunity Management, Activity Management, Transaction Types, Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, Partner Determination Procedures, Status Management, Rule Policy Types, Text Management, Date Profile, Action Profile, Products, Product Categories, etc.
• Configured Business Roles, Navigation Profiles, Technical and Function Profiles, Role Configuration Key, Work centers, Logical links, direct links, Transaction Launcher and BOR Objects, etc.
• As a team lead and Mentor Managed a team of 5 techno functional CRM Consultants and Training them, on Standard SAP CRM and on the business process of Confidential SAP CRM for production support management.
• In the standard SAP CRM I have trained the Consultants on Configuration and Transactional Management of Internet sales Module, Interaction Center Web Client, People Centric User Interface (PCUI). And also trained the team on Sales order Management, Business Partner Management, and Materials Management.
• Confidential SAP CRM implementation specific:
• Confidential has implemented Internet Sales SAP CRM of which they are using the functionality of B2B (Business to Business Scenario) for creating Sales Orders on the web.
• Confidential is also using Enterprise portal and People Centric User Interface (PCUI) for the complaint process. I have trained the CRM consultants on the business process management Confidential SAP CRM Implementation of Sales order management, complaint management.
• Worked on the configuration of Master Data, (BP Master and Product Master). Transactional data configuration of Sales orders, and Opportunities for Confidential Business Process.
• Helped the team in production support related issues and ticket solving.

Confidential

SAP SD CRM Functional Team Lead.

• Was a team lead for Confidential offshore implementation SAP CRM project from US.
• Implemented SAP CRM Customer interaction center and people centric user interface modules. As a SAP CRM Team Lead my responsibilities include, leading a team of 7 SAP CRM Technical as well as functional team members and I reported to the project manager.
• Involved in Project planning and project preparation, as is study for the project. Coordinating the work from onsite US and offshore India teams.
• Received Functional specifications from the Confidential US and studied the same and have done the feasibility study to map into the CRM system. Prepared Technical specs and submitted to Confidential .
• I have overseen all the project object developments with each consultant and reported the same to onsite project manager and also offshore project manager on weekly basis.
• Apart from overseeing all the project activities I was also involved in customizing the SAP CRM Customer interaction Center Web Client.
• Configured Service orders and service confirmation orders in the CRM Web client. Mainly added new tabs and removed some of the tabs as they are not required by the customer in the service orders and service order confirmation screens of People Centric User Interface.
• Using the CRM Designer configured Business Partners and Product Master Data by downloading the same from SAP R/3 into CRM System.
• And also configured product catalogs and product attributes in the CRM system. Tested the application and handed over to the Confidential for the end user testing.
• Kodak has implemented SAP CRM service module for their after sales service related activities.
• Celestica Canada and UK were managing Kodak’s CRM Production server and the project related issues.
• Joined this project as a SAP CRM functional consultant travelled to Toronto Canada joined project as SAP CRM Functional Consultant.
• Participated in knowledge transfer sessions to understand the business process and configuration settings in the CRM system. Interacted with Managers and the agents.
• Worked on the service module and CIC customer interaction center for Celestica and CRM and supporting the production issues and day to day basis from offshore.
• I handled production issues on order management, Master data management product Management. Celestica is using SAP CRM Service Module.
• We were a team of 6 consultants working on this project and I was leading the production support team.

Confidential

SAP CRM Internet Sales and Web UI Implementation

• Worked on Ericsson SAP CRM project from onsite Stockholm Sweden, as a SAP CRM Functional Consultant team member.
• Handled SAP CRM implementation and production support. Ericsson was using SAP CRM Telesales, Internet sales and service modules.
• Worked on SAP CRM Security Roles and Authorizations managing users globally.
• Worked closely with Basis person and managed the roles and authorizations. PFCG roles for a Business role SAP Authorizations, Security Business roles, SAP CRM Security.
• I was part of this project as a SAP CRM team member and was involved in the application implementation and have configured the system as per the requirements of the business process of Ericsson.
• Supported the production system after go live of the project for one and a half years. This involved day to day operational issues in the system which the agents who are working on the production system used to face.
• As a SAP CRM Functional Consultant I was resolving the tickets with the issues.
• Worked on SAP CRM Security Roles and Authorizations managing users globally.
• Achievements: Got the best employer of the year award in IBM for the year 2005 for Managing SAP CRM support project from Canada.

Confidential

SAP CRM Functional Consultant.

• As a SAP CRM Consultant team member interacted with Top level Mangers and key process control personal from the client to understand the business process of the client.
• Gathered the business process details studied the client’s business process for implementing the mobile sales for the client’s field force automation.
• I have single handedly managed this implementation with specific skills in SAP CRM Mobile sales and sales force automation. And have performed following activities for the project.
• Base Customizing which includes Organizational Management, Territory Management, Customization of Business Partners assigning BP roles and Relationships.
• Customization of Product Master Records and Product Enhancements Customizing and defining actions activity management.
• Customization of sales orders using Transactional and partner processing, billing documents for sales transactions.
• Used Marketing Management for marketing activities for Marketing planning and Campaign Management.
• Customization of BP segment Builder to create a Target Group External list Management. Customizing LEAD using Survey Tools Customizing opportunity as a follow up transaction for lead integration with other modules.
• Collected data base of the customers and also collected information on the products for the implementation of sales mobile. Interacted with the end user and project management.
• Implemented sales mobile by managing entire module single handedly. Collected the business process information from the client for the configuration of the system.
• Configured system to the business requirements of the client. Configured business partners, contact persons.
• Configured sales mobile pharmaceuticals, configured mobile system maintenance, configured authorization management tool and mobile application studio, configured employee management for mobile sales pharmaceuticals.
• Created new tiles and sets as per the business need. Configured activity management, configured product and crystal reports, and also configured in CRM online for the activity management.
• Worked on activity Journals, change list modifications and relationship management.
• Worked on renaming of change list fields, assigning authorizations at various levels for the applications.
• Trained three trainers by giving training to the train the trainers for the client. Tested the final configurations in the system and integration test for entire applications with other modules.
• Helped in preparing user manuals. Trained the end users, and handled the post implementation support for one month.

Confidential

SAP SD CRM Lead CRM Consultant.

• Worked as onsite project SAP CRM Team lead for Hughes Escorts Communications Limited.
• And executed HNSI SAP SD CRM Implementation project.
• I have managed a team of 6 Techno Functional Consultants in this project.
• Interacted with clients business process leads and the end users to understand the business flow of the client.
• Conducted workshops on SAP SD and SAP CRM application capabilities in mapping the business scenarios of the client.
• Hughes Escorts Communications Limited has implemented four modules of SAP ERP, SD, MM, FI, CO and SAP CRM.
• I have involved in the configuration of SAP SD and SAP CRM modules apart from overseeing all the modules as onsite project team lead.
• Mapping the business scenario on SAP R/3 and SAP CRM., Integration of SAP CRM with SAP SD Module. Preparation of Master Data.
• Customization of Sales Organizations, Distribution Channels and Divisions.
• Customization of Sales transactions, Delivery and billing documents, setting pricing procedures training the users and helped the end users in post implementation Support.

Confidential

SAP SD CRM Functional Consultant

• As team member involved in configuration and testing of SAP SD and CRM modules.
• In this project various components of the SD, FI, HR, MM and CRM modules have been implemented in various combinations to suit the requirements of the client.
• Worked on implementation of SD module in this project, Keeping in view the requirements of the client a scope document was prepared and complete enterprise structure was developed depicting the various business process to be mapped on to the SAP System.
• Business development and assistance in developing the CRM module for mySAP. Com with inputs from different customers in developing the Mobile Sales application for the client.
• Used various tools like MySAP .com mobile sales, mobile application studio mobile system maintenance, mobile application development field sales.
• Post implementation support training for the end users.
• Customization of various business transactions for exports and domestic sales scenario such as sales from factory to direct customers/ Stockists sale from depots to direct customers/ stockists intercompany transfers within the same group stock transfer to depots, export sales stock and sale scenario configuration of rebates/ discount schemes.
• Post implementation support integrating the FI module: account determination of account keys and accruals and account reconciliation in corporation of serial number logic automatic batch determination during picking on FI FO basis.
• Preparation of Master data- Sold -to -party, Ship-to-party, Transporters, pricing conditions, material price, lists setting various output documents and texts.
• Integration with MM and FI modules. Specifications to programmers for the following reports/ Mapping the business scenario on SAP R/3 Preparation of master data configuration of batch management customization of sales organizations, distribution channels and division customization of sales, delivery and billing documents.