Customer Service Representative Resume

SUMMARY:

I have very strong communication skills and enjoy surrounding myself with people. I take pride in everything I do as I believe it speaks of my personal character. I enjoy multi - tasking and I am efficient.
I will go above and beyond basic tasks and can take on multiple projects at once.
I have an excellent work ethic and strength in boosting company morale.
I am highly organized and detail-oriented, I have more than 25 plus years with administrative duties and customer service experience. I believe my knowledge and ambition will prove to be an asset to your company.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential

Answering phones during business hours
Scheduling appointments for landscaping, irrigation and lawn maintenance needs
Drafting quotes, customer agreements and renewal agreements for current customers
Order supplies and company products to complete scope of work

Confidential

Pasches Lakeside Restaurant

Assisting guests with beverage and food service as well as conflict resolution at times.
Conduct standard food and beverage services ensuring customers satisfaction with dining experience
Assisted in banquet planning and preparation
Training new employees
Responsible for end of day duties and balancing and taking care of the end of day finances
Clean, organize, stock for next day of business

Bartender

Confidential -, Battle Creek, MI

Supervise and assist wait staff
Assisting guests with beverage and food service as well as conflict resolution at times.
Conduct standard food and beverage services ensuring customers satisfaction with dining experience
Assisted in banquet planning and preparation
Training new employees
Responsible for end of day duties and balancing and taking care of the day finances
Clean, organize, stock for next day of business

Customer Account Representative

Confidential

In charge of managing over 90 Confidential Accounts
Responsible for service agreements, daily account activity and customer visits as well as on-site and off-site service hours to a majority of our customer base
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged customers
Politely assisted customers in person, via telephone and emails with uniform needs
Organized electronic file on all customers, prepared reports and sales numbers for managers
Assisted in training new employees to use program and data entry software
Performed accounts receivable duties including invoicing, researching discrepancies and reconciliations

Assistant Manager, Bartender

Confidential

Supervise and assist wait staff
Assisting guests with beverage and food service as well as conflict resolution at times
Conducted standard account procedures, ordering and maintaining of alcoholic beverages
Assisted in banquet planning and preparation
Ensured customer satisfaction with dining experience
Processed end of day reports and was entrusted to close/lock restaurant at end of business day

Office Manager and Entertainment Director

Confidential

In charge of Marketing and emails
Responsible for the weekly hiring of Jazz entertainment and scheduling events while staying on key with budget allotment
Managed the reservation department with an on-line table computer system
Assisted with weekly catering events, private chef table dining and parties
Assisted wait staff with lunch and dinner service to ensure guest satisfaction

Bar Manager and Bartender

Confidential

Processed payroll and conducted interviews to determine hiring and firing restaurant staff
Developed bar and restaurant schedules
Maintained and ordered alcoholic beverages
Scheduled entertainment and events
Assisted in banquet planning and preparation as well as dining and guest satisfaction
I bartended 5-6 nights per week between both locations