Team Lead Resume

SUMMARY:

I want to feel I can inspire and lead in a role where I can have a direct effect on the team members and those influenced through support. Using my ambition and personable persona I feel I can be a people leader that is not only respected but someone who will dig in with team members to find root causes and solutions to keep up the stellar presence we have built known as Global Support.

PROFESSIONAL EXPERIENCE/CAREER:

Confidential

Team Lead

Responsibilities:

Have had great success with client surveys and client relationships overall due to my openness and transparency.
Received Quarterly CSTAT s and PhonePro s (s derived directly from clients)
Have volunteered to work around to make myself as valuable as possible within Support
Repeatedly received Quarterly for highest CSTAT ward from surveys
Become a leading for PhonePro/Team role where I was able to coach new hires
Marketing Cloud Support (subject matter expert in Deliverabilty)
Social Studio/Radian6 Support (subject matter expert)
Coaching/ Shadowing/ CSTAT team - PhonePro
Salesforce s
Social Studio Certified
Salesforce Email Marketing Cloud Certified
Worked for 3+ with Admins and users with MC, Core, and Social Studio
Worked 3+ moving around and becoming Subject Matter Expert

Confidential

Team Lead

Responsibilities:

Started as a pioneer in empty Micro-Plant for bottled water.
As a pioneer we were one group set to build and set up the entire plant from the water treatment to planned maintenance, and water quality to plant management.
Once production started I worked lead our Quality Assurance teams
After 1 year I moved to our Logistics Dept. to make myself more valuable to the company and became the Logistics Assistant Manager

Confidential

Team Lead

Responsibilities:

Leading up to sixteen people and running weekly reports on the team members to monitor results and improvements.
Set scheduling and took care of time off requests to ensure there were people in place
Lead our 5S Team (Cleaning Standard Team)

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