SUMMARY:

Experienced Project Manager / Business Analyst with reputation for completing difficult assignments successfully.

PROFESSIONAL EXPERIENCE:

Subject Matter Expert

Confidential

Responsibilities:

• Subject Matter Expert on Confidential & Confidential Customer Service Process in billing and technical support of Confidential & Confidential Wireless Products.
• Promote Confidential & Confidential Wireless Products.
• Provide exceptional customer services.

Tools: Clarify CRM, Telegence CRM, myCSP knowledge base.

Project Manager

Confidential

Responsibilities:

• Scheduled Maintenance Projects, Performed quality Inspections on national jobsites and recommended course of action for improvements to leadership. Implemented inventory and procurement systems tied to management reporting.

Tools: MS Excel, Word, PowerPoint, Visio, Project, Access

Consultant

Confidential

Responsibilities:

• Complete Setup of Catholic Analyst Blog using Blue Host and WordPress.
• Setup Mail Chimp Marketing Automation Platform on Catholic Analyst Blog Site.
• Consulted Confidential Saint Charles Seminary on bar code scanning system for library inventory control.

Tools: Blue Host Platform, WordPress, Mail Chimp

Sr. Project Manager

Confidential

Responsibilities:

• These projects required management of all project phases including initiation, design, planning, execution, testing, Implementation, monitoring control, sign - off, production support hand-off, and closure. These were completely remote projects with Architects in Confidential, US, and India. Project to address slowness of client network Confidential locations and the Cloud Based Network Upgrade Project also to address slowness.

Tools: MS Project, PowerPoint, Visio, Primavera, Word, Excel, and SharePoint

Sr. Project Manager Consultant

Confidential

Responsibilities:

• Integration of health plan EDI transaction sets with other local providers in the Confidential and the Confidential Health and Human Services. This included closely working with Presbyterian Finance Team and E&Y for identifying opportunities to capitalize training and development.
• Procurement of EDI transaction set code and system and in-house developer training for rapid development.

Tools: MS Project integrated with centralized project repository, reporting, resource allocation, and budget finance control systems., MS Visio, MS Excel, MS PowerPoint, MS Word.

Operations Manager Consultant

Confidential

Responsibilities:

• Provided staff with work scheduling, managed daily staff issues.
• Met with Executive Management on metrics and trending reporting updates and to align scheduling and company goals with that of Confidential .
• Helped design and integrate Confidential system metrics to Confidential Ad Hoc reporting system which enabled visibility of call center metrics for Confidential employees to compare performance.
• Implemented a “Managing Confidential the Speed of Trust” method for management of Confidential employees.
• Bridged a communication gap between Confidential and Confidential management and employees.

Manager Oracle Support and Project Manager

Confidential

Responsibilities:

• Worked with stakeholders throughout the supply chain and finance teams to enable EDI transaction types with Suppliers such as Confidential.
• Implementations of AS2 Connections between Suppliers and Confidential & Confidential
• Implementation of P2P transaction types such as EDI 810, 850, 855, and more
• Led message failure troubleshooting sessions between Confidential & Confidential Business and Technical Teams and Supplier.

Project Manager

Confidential

Responsibilities:

• Attended executive level and legal level meetings for the integration of company mergers and transition of assets to divested markets.
• Facilitated communication and project tasks between Confidential & Confidential and acquisitions
• Implemented process to develop High Performing and Innovative Staff for new acquisitions

Oracle Support Manger and Project Manager

Confidential

Responsibilities:

• Responsible for Managing Oracle, EDI and Application Support Team for the Finance Accounts Payable Organization
• Managed and developed a customer service oriented support team
• Met with Shared Services Department Heads to established and maintain service level agreements
• Developed High Performing and Innovative Staff

Project Manager and Financial Analyst

Confidential

Responsibilities:

• Responsible for Project Management of IT Projects for the Finance Organization
• Facilitated Oracle 11i upgrade representing Finance Accounts Payable
• On boarded 12 EDI Business Partners in 2006
• Completed Confidential iPhone integration with Finance Accounts Payable and Supply Chain on after taking over the delayed project

Director IT

Confidential

Responsibilities:

• Managed the conversion from Siemens Invision to McKesson and Meditech Clinical Systems within a 6-month conversion project timeframe.
• Met with Hospital Executives, CEO, Board of Directors, Community Physicians, and hospital staff regularly to align the innerworkings of IT services with Hospital and Community.
• Effectively Managed organizational change which included physician and nurse communities
• Appointed Dona Ana County Access to Healthcare Program Co-Chair