SUMMARY:

• Business process analysis, requirements analysis, business process engineering, communications, litigation application support and/or training support within the federal, private, and law community.
• Assesses existing systems and monitor systems development efforts to user needs and identify areas for improvement, vendor analysis, consolidation, and application and system retirement/replacement.
• Collaborates with stakeholders and liaison for the collection, tracking, and management of operational user requirements for multiple capabilities and systems.
• Analyzes technical and functional systems documentation to identify key points, and discover potential problems.
• Technical writing to draft business and functional documentation such as Briefings, Assessments, Statement of Work, Lessons Learned, Governance, Technical Guides and Training Plans, Product Backlogs, Requirements Traceability Matrix, Contractor Project Management Plans and various other written products within deadlines, for executive level staff.
• Expert written, oral, and presentation skills to provide updates to executive management regarding the status of current projects and initiatives. Comprehensive knowledge about agile systems and its application in business enterprises work frame.

TECHNICAL SKILLS:

Records/Content Mgt: EDMS, RIMS, GIP, Web Chaser/Pacer, ICMS, CM/ECF, RemedyProLaw, C - WEDE, APTRK, SharePoint, FAMIS, CMMI, ProPath, PMASFieldglass, CATW, PRISM, SMART, EDRMS

Tracking Systems: Foot-Prints, Track-It, EDD Tracking System

Operating Systems: UNIX, Windows

Languages: PERL, XML, HTML

Business Modeling: Visio, Requisite Pro, Bizagi

EDiscovery: V3locity, Sanction, Concordance, Law, Summation, Trial Dir.CaseMap, Aungate, ProLaw

Other: Windows Server - Active Directory, ClearQuest, ClearCase, Security Baseline

PROFESSIONAL EXPERIENCE:

Confidential , Arlington, VA

Process and Compliance Analyst

• Administrator of the PQM and Process Asset Library (PAL) websites.
• Maintains the PQM Intranet site to include creation and editing of web pages and content.
• Develops sustainable mechanisms to document, store, and retrieve all CIO Agency IT policies, standards, and processes.
• Performs process assessments to identify process gaps in current state processes, provide analysis and recommendations to improve current processes and to address process gaps, and define and document processes consistent with the COBIT framework.
• Develops and maintains process mapping for M/CIO, which depicts processes within and between organizational entities and information flows across organizational boundaries.
• Technical Writer and QA for all process areas to document policies, standards, processes, practices, and templates to govern systems engineering and IT project governance framework.
• Reviews and edits technical documentation to ensure documents are free from spelling, punctuation, and grammatical errors and follow USAID naming conventions and standards.
• Integrates all the processes that control IT execution within M/CIO the Agency.
• Provides training, support, and monitoring/assessment for effective implementation of Agency IT processes.
• Performs audits of IT projects within the Agency for compliance with Agency IT governance framework.
• Identifies targets for process improvement through surveys and assessments.
• Works with process owners to document current processes and re-design\document processes to be more efficient.
• Identifies best processes/practices and work with divisions to adapt these best processes/practices in key process areas.
• Identifies ways to standardize processes and improve process efficiencies to reduce cost and increase productivity.
• Works with divisions to adapt standardized processes (Control Objectives for Information and Related Technology (COBIT), Information Technology Infrastructure Library (ITIL), IEEE standards) and best practices with Capability Maturity Model Integration (CMMI) Level III as a maturity target.
• Prepares reports and briefings detailing trends, patterns, and recommendations.

Confidential , Rosslyn, VA

Business Process Re-Engineering Specialist

• Collaborates with multiple DHA Information Technology (IT) and Business Customers to perform business analysis, technical writing, development of presentation materials and other documentation with Collaboration Lifecycle Management or Application Lifecycle Management tools to support major DoD enterprise -wide modernization effort s to deliver IT capabilities and services for an enterprise system-of-systems that provides medical situational awareness and Electronic Health Records to the entire Department of Defense (DoD) .
• Analyzes new and revised Enterprise Life Cycle documentation to ensure consistency, completeness, and compliance with requirements consistent with program and project guidance represented in all other deliverables, work products, and communications.
• Develop s program and project -leve l process-related documentation, presentations (technical and non-technical) , briefings , work item forms and state diagrams for various levels of leadership and PMO support staff to support phases of requirements development including, but not limited to Elicitation, Analysis, Specification / Validation for releases/projects , as well as charters, action items, risks, and gap analysis.
• Facilitates PEO level meetings to review artifacts, as needed, to support pro gram and project efforts towards gaining governance approval.
• Conduct s orientation sessions , decomposes tasks and provid es Tier 1 and Tier 2 support as needed.

Confidential, Alexandria, VA

Business Process Re-Engineering Analyst

• Business Process Analysis of National Cemetery Administration (NCA) NCA business processes, user needs, document requirements, and revised their existing system issues to support the research of their Burial Operations Support System (BOSS) Enterprise solution to provide a standardized and automated Interment Notice/Dig Slip (INDS) that tracked the cemetery staff’s interment process to its completion.
• Analyzed NCA business processes, user needs, document requirements, and revised existing system issues as necessary.
• Supported the CM1 Memorial Benefits Management System (MBMS) software development services, installation, testing and quality assurance, training, short-term software maintenance, and deliverables required to operate, maintain, and update the system and processes.
• Developed and managed project deliverables for the CM1 project to include the Contractor Project Management Plan (CPMP), Bi-Weekly Progress Report, Training Plan, Government Furnished Equipment (GFE) Report, Lessons Learned, Manpower Report, Contractor’s Progress, Status and Management Report, Onboarding Tracker Report, Jazz (Rational Tools) Training Status Report, INDS Remains Tracking and Increment Product Backlog Report, and Requirements Traceability Matrix (RTM).

Confidential, Vienna, VA

Sr. Business Analyst

• Provided business analysis support of DC Confidential (PSA) - Court Services and Offender Supervision Agency (CSOSA) enterprise record management program, systems, policies, and procedures.
• Collaborated with project stakeholders to analyze business processes for the as-is state of PSA/CSOSA's agency records management and technology systems and gather business/system requirements f or new certified records management system.
• Technical writing to develop the project deliverables: assessment analysis, use cases and business process using Visio, CONOPS, Vendor Analysis, meeting minutes, project status reports and Data Governance with an emphasis on Change Management, Incident Management, Problem Management, Asset Management, Configuration Management and Knowledge Management.
• Participated in Joint Application Development (JAD) meetings with executive management, conducted file management reviews, surveys, and requirements gathering sessions with end users within PSA/CSOSA business areas to analyze the current systems and to elicit high level business requirements.
• Performed gap analysis of business rules, user administration, business and system process flows and requirements for PSA and CSOSA.
• Reviewed current business processes and recommended process improvements to support business activities and ensure compliance with NARA records and information management requirements.

Confidential , Stafford, VA

Business Analyst

• Provided business analysis support for the Veterans Affairs (VA) Office of the Information Technology (OIT) Health Administration Product Enhancement (HAPE) International Classification of Diseases (ICD)-10 Transition Services move from the Class 1 Applications remediated for ICD-10 from the Initial Operating Capability (IOC) at approximately 20 sites to National Releases to 152 VA Medical Centers (VAMCs).
• Supported the Agile Software Development Methodology to gather requirements to develop reports and project deliverables: Overview Guides, Patch Installation Orders, and processes/ procedures within the VistA System, Clear Case and VA SharePoint.
• T echnical writing support of the ProPath artifacts such as the Program Management Plan for the Interim Operating Capability (IOC) test sites and production sites, the IOC entry and exit documentation, briefings, requirements, scope and objectives definitions, and provided Lessons Learned as identified by the IOC Sites.
• Facilitated meetings, brainstorming sessions, such as the defect triage meetings, conducted interviews to gather information for the development of strategies and alternates solutions; provided support for meetings by developing and tracking the patch installations, the patch configuration progress, project issues identified by the IOC Sites, National Release of the ICD-10 VistA Applications, risks and mitigation strategies.

Confidential , Fairfax, VA

Senior Program Analyst

• Supported the Office of Information Technology (OIT), Product Development (PD) and Contract Administration (ACA) in the preparation and processing of various activities during the contract pre-solicitation phase.
• Supported the development of executive program summaries, program fact sheets and classification/material release strategies.
• Collaborated with program managers, architects and technical representatives to perform analysis of the process and systems for efficient operations/outcomes of the programs and business processes.

Confidential , Washington, DC

Management Analyst 10/13 - 01/14

• Researched and analyzed all applicable VA policies to OSDBU's Statement of Assurance for gaps and to make business process and document process improvement recommendations within the organization.
• Analyzed OSDBU Standard Operation Procedures (SOPs) and information to make quantitative and qualitative evaluations for the development of policies, statistical reporting to Executive Leaders, and provided policy training to OSDBU Staff.
• Conducted interviews and on-site observations with the Acquisitions and Operations staff members to evaluate and summarize department functions and work processes that define key policy requirements, standards, coordinating instructions needed to develop the policies.
• Coordinated the on-going data collection, review, and consolidation of policy edits from the OSDBU Executive/Leadership Staff in preparation for final approval from the Executive Director.
• Supported Leadership Meeting documentation of Executive Decisions of proposed OSDBU policies.
• Managed the Draft and Approved OSDBU folders containing the Executive Leader comments and version history of the policies managed on VA SharePoint and network drives.
• Processed Acquisition and Operation Forms as directed by OSDBU Executive/Leadership.
• Designed the OSDBU Operation Forms and Reports to include the OSDBU Policy Templates as directed by OSDBU Executive Leadership.

Confidential, Vienna, VA

Business Process Analyst/Legal Consultant

• Supported the full cycle development and implementation strategies of the Freddie Mac University (FMU) Records Management Training module enhancements, FMU project planning, daily stand-up meetings, FMU Training Module reviews, release planning, demo evaluations, meeting minute documentation, monthly FMU Training Metrics reporting via MS Excel; testing of the FMU Training module enhancements including system, integration and performance testing.
• Supported agile based SDLC for Freddie Mac new software development of SharePoint 2007 to SharePoint 2010; Freddie Mac's Records and Information Management (RIM) Program in the organization, planning, and development of the annual Records and Information Management "No Before You Throw" Event.
• Developed records and information management standards, tools and best practices to support various business areas with policy compliance activities.
• Captured Business Area requirements for Data Archive and Application Retirement Process Flows using Visio.
• Provided expert analysis and documentation of new Records Management Processes and Change Management of the Records Custody Table (RCT) and Records Retention Schedule (RRS); development, implementation, and management of Data Governance, Policies, Guidance, Procedures, and Training Documentation to support Freddie Mac's Records and Information Management (RIM) Program.
• Provided support and facilitation of the Records and Information Management Working Group (RIM WG) and Subcommittee meetings to ensure enterprise-wide Data Governance compliance.
• Conducted gap analysis of the Records Management program's operating practices and process flows.
• Reported the status of the Risks, Actions, Issues, and Decisions (RAID) action items via the RIM WG meeting minutes.