SUMMARY

• Entrepreneurial Product Manager with 10+ years track record in strategy and innovation. Starting and building new business strategies while strengthening profitability through implementing value added processes and developing high performing teams working across a diverse set of industries including Healthcare, Technology, Retail and Telecom in a variety of roles including project management, IT consulting, business architecture, systems analysis and software development.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Product Manager

• Partner with business product manager and delivery lead to oversee development of a new B2B SaaS product with a budget of 40M+ dollars for state government market opportunities ($50 - 70M/deal) to ensure a successful MVP launch in Q1 2018
• Developing a new Module Product Cost Model by partnering with leadership across the different organizations to optimize product development estimation process and pricing to increase product adoption/sales win opportunities
• Manage multiple Optum Product Strategies, Portfolios, and Roadmaps across different markets by partnering with Market Business Product Managers and leveraging Pragmatic Marketing Framework, Aha Product Tool, and Rally
• Direct and influence continuous assessment (utilizing analytics tools) of new technologies, existing technology asset, and market needs to develop products that meet changing business needs
• Provide strategic direction, prioritize features according to business market needs, and thought leadership to the agile teams driving sprint work streams
• Performed vendor (e.g. SalesForce) assessment for new CRM product leveraging Call Center Technology Assets & Services

Product Manager

Confidential

• Started a product innovation consulting business leveraging Lean Startup that successfully created new revenue stream from external commercial clients in the financial industry
• Developed a Unified Mobile Consumer Strategy by partnering with key business stakeholders, leaders, and delivery SME (e.g. UI/UX mobile teams) to provide guidance for teams to develop more customer-centric mobile solutions
• Drove innovation and development of a personal health data platform with customer-centric analytics solution by leveraging cloud/API capabilities and emerging technologies (e.g. wearable technologies)
• Successful developed and launched a new external commercial health & wellness product - enhanced healthyweight by leveraging Human Centered Design, weight loss coaching service, and new health wearable technologies (e.g. activity tracker) to help members lose weight

Confidential

Business Consultant

• Drove successful execution of a Mobile Proof Of Concept pilot in streamlining Clinic patient registration in Target Store clinics by leveraging emerging mobile technology
• Developed a new long term Strategy to address Federal/State compliance regulation issues/changes for Target Pharmacies as part of a cross-functional team
• Successfully rolled out a new PDX EPS Pharmacy dispensing platform in 100+ store pharmacies
• As part of a cross business unit team we turned Pharmacy from a support business into a revenue driving business within 1 year

Project Manager

Confidential

• Successfully stood up a new Center of Excellence organization of 1000+ to provide IT services by partnering with senior leadership and stakeholders
• Provided substantial financial savings by successfully transitioning IT organization to a strategic vendor partner model and by reducing onsite contractor headcount
• Managed Custom and Packaged IT projects with oversight of a global team of 100+ onshore/offshore for domestic and international projects

Senior Systems engineer

Confidential

• Developed and executed strategy to centralize the work effort to drive efficiencies in resource management/cost and increase productivity/quality by introducing best practices and partnering with India offshore teams
• Led efforts to identify gaps and develop solutions to streamline the software development process which contributed to substantial cost savings
• As part of cross business unit team successfully drove development and deployment of the first mobile application to increase store team productivity at over 1800 stores

Confidential

As a Senior Consultant

• Developed marketing strategies in order to implement and execute brand awareness as part of a leadership team
• Led innovation of development standards focused with ongoing integration/growth of client/business relationships
• Developed and successfully delivered standardization focused on governance to increase business quality/efficiency for start-up continue growth in multiple markets

Confidential

As a consultant

• Analyzed a Fortune 37 Company’s East Coast Regional Contact Centers to develop a workforce optimization strategy for client to meet their 5-10 year financial goals
• Led cross-functional teams to develop disaster recovery strategy for client online interface and supporting systems
• Successfully led a cross functional team of 10+ members to replace a client’s existing high speed data and VoIP provisioning systems with a new cross-services provisioning platform to increase speed to market
• Managed readiness production support and rollout for migration of existing and new subscribers onto a single billing and provisioning platform for a highly established high speed data service provider

TECHNICAL SKILLS

Methodologies: Pragmatic Marketing, Lean Startup, Human Centered Design, Agile, SCRUM, Waterfall, Acceptance test-driven development (ATDD), systems development life cycle (SDLC), Kanban

Wearable and Smart Home Technologies: Activity/Sleep/Heart rate trackers fitbit, jawbone, Polar Loop, misfit, Garmin, Microsoft bandSmart Home Nest Thermostat, Nest Cam Internet of Things (IoT)

Other: Aha, SalesForce, Tableau, Rally Agile Development Tool, restAPI, SOAP API, Mockingbird API, Cloud Technology Solution, PDX EPS, Seamless Medical Systems SNAP, Athena Health, Camiant, Broadsoft Web Portal, Packet Ace, Wireshark, Cisco Broadband Access Center for Cable, Twitter Netcool/Omnibus, Eclipse, HP Quality Center, DST/CSG Billing Application, Privia, Facebook,