PROFESSIONAL SUMMARY:

• 9+years of experience with 5+ years of Salesforce Admin/Developer & BA Experience.
• Certified salesforce administrator (ADM 201).
• Worked closely with Business Users in improving their business processes.
• Managed, maintained and provided administrative support for Salesforce.com applications for customer service/support, sales and marketing operations.
• Proficiency in SFDC tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Strong Knowledge in App Exchange Applications for configuring and minor integrations with Third Party Applications.
• Hands - on experience in support experience on Salesforce.com service cloud.
• Involved in data migration and updates through the tool Apex Data Loader in Salesforce.com
• Experience with third-party tools (e.g. SFDC Excel Connector, SFDC Data Loader, etc.)
• Good understanding of enterprise integration tools and extract, transformation and load (ETL) tools
• Handled De- duping, Data Manipulation, Managing Reports, Testing and Support.
• Actively used SOQL & SOSL on Force.com Explorer to query salesforce.com database.
• Experience working with different types of salesforce.com sandboxes, production environments.
• Proven ability to independently perform testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
• Have participated in cross-functional teams that address strategic business issues involving CRM, Customer Service/Support operations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization.
• Expertise in the complete life cycle of project development including System Analysis, Design, Testing and Deployment.
• Excellent working knowledge of software development methodologies such as Agile, Waterfall model.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Used Atlassian Jira for tracking the user stories and managing projects.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.
• Excellent leverage of MS Office, Spreadsheets and Word in Windows and Mac.

TECHNICAL SKILLS:

Used Tool Name: Sales Force tools and Integration tools Apex Data Loader, Import Wizard, Visual Force Page, Sandbox Testing.

Other Databases/ Tools: TOAD, SQL, Informatica, Oracle e Business Suite

Salesforce Database related tools: SOQL, SOSL

Operating Systems: XP, Vista, Windows 7, 8,10, Mac Osx Lion

Tools: Excel, Paradot, Data loader, SFDC Excel Connector

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Analyst/Administrator

Salesforce Administrator

Confidential, TN

Salesforce Administrator

Confidential

Salesforce Administrator & BA

Confidential

Salesforce Administrator

Confidential

Salesforce Admin & BA

Confidential

Business Analyst

Confidential

Business Analyst

Confidential

Responsibilities:

• Managed, maintained and provided administrative support for Salesforce.com applications for customer service/support, sales and marketing operations.
• Proficiency in SFDC tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Strong Knowledge in App Exchange Applications for configuring and minor integrations with Third Party Applications.
• Hands - on experience in support experience on Salesforce.com service cloud.
• Involved in data migration and updates through the tool Apex Data Loader in Salesforce.com
• Experience with third-party tools (e.g. SFDC Excel Connector, SFDC Data Loader, etc.)
• Good understanding of enterprise integration tools and extract, transformation and load (ETL) tools
• Handled De- duping, Data Manipulation, Managing Reports, Testing and Support.
• Actively used SOQL & SOSL on Force.com Explorer to query salesforce.com database.
• Experience working with different types of salesforce.com sandboxes, production environments.
• Proven ability to independently perform testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
• Have participated in cross-functional teams that address strategic business issues involving CRM, Customer Service/Support operations.
• Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization.
• Expertise in the complete life cycle of project development including System Analysis, Design, Testing and Deployment.
• Excellent working knowledge of software development methodologies such as Agile, Waterfall model.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Used Atlassian Jira for tracking the user stories and managing projects.