Sr. Siebel Consultant Resume

SUMMARY:

12+ years of hands - on experience in Siebel CRM implementations in all phases of the IT system development Life Cycle.
Siebel 7 Core Consultant certification.
Siebel 8 Consultant Certified Expert.
Customer Relationship Management (CRM) expert with more than 15 years of experience creating and implementing e-Business solutions utilizing Oracle, Siebel and other CRM products such as E.piphany and Pivotal.
Participated in various domestic as well as overseas Siebel engagements which may also include working in an onshore/offshore development model.
Goal-oriented all-round Siebel CRM team leader (expert analysis, configuration, integration, administration, management) adept at building strong relationships with co-workers and clientele.
Proficient knowledge of the CRM principles and techniques.
Above average educational achievements.
Excellent oral and written communication skills.
His professional drive is to find the best solutions to the client’s problems within the available time and budget given.
Confidential is able to work effectively as part of a project team as well as independently. He is a fastlearner, flexible, personable, persistent, empathetic and communicates effectively in a pleasant and transparent manner.

KNOWLEDGE MATRIX:

WORK EXPERIENCE:

Confidential

Sr. Siebel Consultant

Responsibilities:

Worked as requirements engineer with stakeholders through workshop sessions to gather functional requirements.
Created and maintained SRS Requirements document.
Performed impact analysis between Open UI stream vs other streams.
Resolved bugs as part of preparing the Open UI environment.
Customized the look and feel of the application for desktop- and iPad users, based on Synergy theme by creating custom style sheets which are in compliance with corporate identity guidelines, scripting, custom web templates and the like.
Performed configuration and/or customization via Siebel Tools as per Siebel Best Practices

Confidential

Sr. Siebel Consultant, Sr. Siebel Configurator

Responsibilities:

Worked with stakeholders in order to understand or gather business-, functional and/or technical requirements.
Performed configuration and customization via Siebel Tools as per Siebel Best Practices: E-script, Workflows (synchronous and asynchronous), Business Services, JMS Queue, EAI, EIM a.o.
Performed data fixes using SQL, Oracle SQL Developer, EIM and SQL Loader.
Performed impact analysis, Unit- and System testing.
Performed bug fixes and troubleshot incidents from Production.
Created or updated technical documents.
Mentored junior consultants.

Confidential

Siebel Solutions Architect, Siebel Administrator

Responsibilities:

Worked with stakeholders for requirements gathering, design- and data (quality) analysis via workshops.
Provided stakeholders a roadmap with solutions for their business needs within the context of the Siebel upgrade project to version 8.1.1.11 (incl. Siebel Open UI).
Siebel System requirements analysis for implementing Open UI
Setup and configured Siebel Open UI clients and servers ( oui object manager).
Integrated Google Maps into Siebel via Open UI (Physical Renderer, Presentation Model, Manifest File).
Reviewed Siebel Remote set up and made recommendations to improve performance and stability.
Assisted in improving Level 3 Siebel support processes and resolving integration conflicts.
Reviewed and/or created functional and/or technical documents. Improved quality of documents.
Managed and coordinated communications with Oracle account manager in charge of the UPK product as part of a solution to improve users’ adoption and appreciation for the Siebel system.
Managed and coordinated communications and price negotiations with Oracle University to arrange an in-house Oracle University training “Siebel Open UI Foundations” at the Altadis’ office.
Participated in the UAT testing.
Worked with off-shore team and mentored other team members. Acted as Siebel Administrator when necessary.

Confidential

Senior Siebel Developer, Siebel Administrator, Siebel Lead

Responsibilities:

Interacted with business stakeholders for requirements gathering or to provide them with Siebel technical recommendations or solutions.
Reviewed and/or created functional and/or technical documents.
Maintained, and enhancements to the QLab system: development area includes configuration, e-script, EAI, Workflows, Business Services, Web Services, Siebel Remote, unit testing.
Resolved bugs and defects or handled Service Requests to assist end-users as Level 4 support.
Performed Siebel CRM Administrative tasks:
Setup users as employee and remote user.
Created local DB and updated srf package by running batch jobs (Generate New Database, Data Extract) and Siebel Anywhere for remote users.
Tuned performance of Siebel Remote process.
In the event of a crash analyzed FDR files and SARM, and raised log levels to create more detailed log files.
Installed and configured Gateway, Remote and Siebel
Mgration and DLL sync.
Worked with off-shore team and mentored other team members. Coordinated and supported deployment team.

Confidential

Senior Siebel Consultant

Responsibilities:

Implemented an enhancement to the Siebel CRM Application: data validation to the imported CSV file resulting into an exception report.
Applied debugging and trouble shooting skills.
Performed configuration and customization using Siebel Tools and especially eScript: Business Services, Workflow - Processes, Policies, Runtime Events, Data Validation Manager.
Used TOAD for Oracle SQL querying.

Confidential

Siebel Principal Consultant

Responsibilities:

Acted as Siebel Trainer in providing students training in Siebel EAI and Siebel EIM.
Participated in improving the Eagle Creek Siebel training programs.
Created documents with suggestions and recommendations to improving the Eagle Creek Siebel training programs.

Confidential

Siebel Deployment Consultant, Application Specialist EAI, Team lead

Responsibilities:

Acted as Siebel Subject Matter Expert on behalf of the client.
Provided consultancy and expertise to the service delivery organization and other stakeholders involved.
Participated in the design, implementation, installation and maintenance of related environments for the purpose of deploying a new system based on Siebel Public Sector, Haley, Oracle UCM, BI Publisher, ESB and SOA Security.
Provided technical support for the production and acceptance Siebel systems.
Communicated with client, other project teams and third-party vendors for deep problem analysis.
Gathered and analyzed data, and created requirements which led to performing an impact analysis.
Created technical documents.
Reported progress to the project manager
Team work and knowledge share with other project members in preparing the maintenance team members.