PROFILE:

• Passionate Leader and Payments professional with more than 10 years of solid Product Management and Consulting experience in Payments industry.
• Lead several successful Cards and Payments, Banking engagements for top Confidential.
• Deep cross industry experience in Commercial and Consumer Payments, Issuing and Acquiring sides of Cards, Banking and Financial Services.
• Expertise in end - to-end Product Development and Implementation of PDLC projects with various methodologies including Waterfall, Agile, Hybrid.

CORE COMPETENCIES / KEY SKILLS:

• Product Management / Business Consulting:
• Own E2E Product Development/ Enhancements and Implementation based on Business Strategy and Vision
• Act as single-point-of-contact and serve as primary liaison between Business/ Product/ Operations, Vendor Partners and IT teams
• Conducting and managing JAD / workshops/ immersion sessions with Business, Vendors and IT stakeholders
• Managing timelines, mitigating risk through regular status meetings, reports, reviewing deliverables and tracking milestones
• Managing multiple external/internal projects, integrations at the same time
• Gather, analyze and document Business Requirements, Functional Requirements, Non-Functional Requirements, translate them to Use Cases
• Re-model and Transform Business Processes, Overhaul IT processes/systems by analyzing Current-state/ Future-state and identifying GAPs
• Creating exceptional quality deliverables including Requirements documents, Business Design and Architecture, Process flows, UI wireframes, Data Analysis, ETL Mapping Frameworks, Migration strategy, reviewing Test Strategy and Test Plans, managing UAT
• Mentor, Train team members, conduct KTs
• Waterfall, Agile, Hybrid methodologies, HPE Quality Center, ALM, MS Visio
• Retail Banking, Mobile Banking, Market research
• Excellent communication, organization, and management skills, highly flexible, proactive, self-starter, quick learner, individual contributor

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager / Business Consultant, Cleveland, OH

Responsibilities:

• Transforming KeyBank’s entire Check Processing Landscape into next generation check processing system.
• Replacing highly complex legacy Virtual Item Processing (VIP system) - collection of more than 30 integrated applications, with highly modernized IBM FTM Check Suite, making the system more scalable, robust and efficient.
• Rationalizing more than 20 applications out of the ecosystem, reducing check processing lead time, reducing software licensing, support, infrastructure and hardware cost by 50%.
• Launched new Accounts Payable, Accounts Receivables, P-Card products leveraging KeyBank’s P-Card, Confidential, Check, Wire channels.
• Automated Bill Presentment and Payment Solution, a new AP product for Business Banking, Middle Market and Institutional Clients.
• Aptexx Receivables Solution, a new AR product to support multi-family Property Management Clients for resident payments.
• Healthcare Accounts Payable Solutions, a new AP product for Healthcare Clients.
• Key2Business, a new Purchase Card Product for SME.
• E2E implementation of these product from ideation to production, adding 4 new revenue streams to bank.
• Overcame huge challenge of implementing 4 projects simultaneously in 1 year by adopting Hybrid SDLC methodology.
• Innovated by creating Re-usable components/ Solution Accelerators for Revenue Pricing Management (RPM) pre-processing, Client Billing sourcing system, Profitability calculations, Credit Exposure and Daily Activity reports that are scalable and can be re-used for any new Client / Vendor integration.
• Reduced BA, technology labor and non-labor costs by 75% and time to production by 33% for these work-streams saving approx. $170,000 for the bank.
• Created Same Day Confidential Point-Of-View highlighting Challenges, Business and IT impacts.

Confidential

Project Manager / Business Consultant, Salem, NH

Responsibilities:

• Identified critical risk related reports, gathered requirements from business SMEs. Translated Credit Risk functional and non-functional business requirements into complex Business Intelligence solutions and Use Cases to rationalize the risk data, map technology requirements at the SOR level and provide support to the Engineering and Quality teams during development phases in creating Risk Data-warehouse.
• Lead the program, prioritized risk reports, conducted workshops with Risk Managers, trained other team members, engaged all Stakeholders - Business, IT and delivered BDR’s for all reports before the deadline with highest quality.

Confidential

Business Consultant, Chicago, IL

Responsibilities:

• Enhanced the source applications to accommodate requirements related to Confidential, AML regulations.
• Developed new shared services platforms - Cash Control Service, Attestation Service, Exclusion Service, for all client servicing applications - PaymentNet4, PaymentNetG and relevant back office systems to store relevant client / card data that can be retrieved any-time.
• Improved current Card Onboarding Processes, reducing onboarding and data retrieval time.
• Enabled smooth implementation by creating Solution Enablers including Landscape Business Architecture, Process flows, UI designs, conducting BRD JAD sessions.
• Improved processes in Confidential Confidential Practice by creating Confidential On-boarding process documents, creating standard BRD, FRD, NFR, Use Case templates, introduced Lunch & Learn KT session, train new BSAs, resulted in faster Gate reviews and Approvals.

Confidential

Business Consultant

Responsibilities:

• Developed Migration Strategy and Mapping Framework to map merchant master data between Prime and RAM platforms.
• Created SOPs to mitigate risks related to operational, terminal management, merchant servicing processes, helped minimizing possibilities for financial loss.
• Managed UAT and post-migration testing to ensure no data integrity, accuracy, completeness issues.
• Seamlessly migrated Bank's complex merchant data ensuring no disruption to banks ongoing acquiring operations.

Confidential

Product Manager / Business Consultant

Responsibilities:

• Developed Confidential Accounting N>Gen System, a next-generation Financial Management System for TS2, TS-Prime card processing systems for its biggest retail client in Brazil - Carrefour group.
• Transformed existing Financial Control Systems ( Confidential ), made it more configurable, scalable, portable and flexible for international use, with a separate licensed version. Replaced old 3rd party Control-Fin accounting system with in-house N>Gen System.
• Removed challenges with current Business operations and significantly increased Confidential potential to onboard and process multiple clients, creating more revenue streams and grow client base beyond Brazil market.
• Rationalized Confidential Acquiring Disputes Management Solution. Enhanced Merchant UI, Prioritized hierarchies in Rules engine, refined Chargeback process, saving time and operational cost for both Merchant and Acquirer.

Confidential

Business Consultant

Responsibilities:

• Conducted extensive ‘As-Is’ system study on Confidential s Billing, Pricing and Revenue Management Systems to elicit the technological and business process limitations, utilizing Confidential ’s Business Transformation methodology.
• Developed RPA business architecture, framework for refined processes for business functions - Incentive Back Office, Operation Certificates, Billing, Pricing, Account Receivables, Confidential Credit Card Processing Platforms (Prepaid, Credit, Debit).

Confidential

Associate Product Consultant / Module Leader

Responsibilities:

• Worked for Confidential flagship product - FINACLE, Core Banking Solution being used by top global banking clients including Confidential, understanding banking business functionalities, banking requirements of Clients, identifying gaps in product and banks requirements, providing optimum solutions.