SUMMARY

• An accomplished Project Management Professional (PMP®) and Certified Scrum Master (CSM) with Program Management / Senior Management experience, having executed dozens of programs / projects during a 16 - year career in the information technology, consulting and digital interactive marketing / advertising industries.
• Highly skilled at executing digital marketing strategies; website development / redesigns; marketing platform integration; SEO; integration / custom dev initiatives; content strategies; analytics / BI solutions; IT / marketing systems governance; cost-benefit & ROI analysis, and budgeting / forecasting functions.
• Primary responsibilities include solution strategy / delivery; business development; P&L oversight; client / account management; resource management; scope / requirements management; benefits / ROI realization; and change management.
• Have led numerous service delivery improvement initiatives, typically focused on operational governance / process optimization, capability / competency development, and service offering and delivery alignment.
• Proficient in leading large teams and applying disciplined project management methodologies to successfully manage all aspects of the program / project delivery and systems development life cycles.
• Have acquired extensive working knowledge of functional, enterprise-wide IT operations and, while planning and delivering numerous complex, best practice solutions to meet customers’ strategic business initiatives.
• Long track record of working with Fortune 500 C-level executives / senior management, overseeing external vendors, and developing and working amongst Project Management Offices (PMOs).

SKILLS:

Application / Middleware Packages: MS Sharepoint, SAP, PeopleSoft, WebSphere, Siebel, Rational, BEA WebLogic, Interwoven, Stellent, Tivoli, MQ Series, Confidential, SharePoint, Endeca, iRise, Business Objects, InDesign, Adobe Marketing Cloud (esp. Adobe Analytics, Adobe Experience Manager - AEM, Adobe Campaign, Adobe Target), Adobe Creative Suite 5 (CS5), Sitecore, and OpenText Project & Portfolio Management / Governance Apps / Tools - Projector PSA, Microsoft Project Client and Project Server, CA Clarity, HP (Mercury) Project Portfolio Management / Quality Center, Daptiv, Thoughtworks Mingle, Pivotal Tracker, Rally Software ALM, and Primavera.

Programming Languages / Scripting Languages: C, C++, C#, Visual Basic, JAVA / J2EE, SQL, XML

Methods / Approaches: UML, RUP, Agile / Scrum, Waterfall Versed in numerous development / web frameworks

Database: MDM, MS SQL, DB2, Oracle, Access, and Informatica

Hardware: Servers - IBM, HP, Sun Backup / Recovery - IBM, EMC, Seagate Networking - Cisco, Avaya, Juniper

OS’: AIX, UNIX, Linux, W2K, HP-UX, iOS

Networking: TCP/IP, UDP, CDMA, GSM, WAP

WORK EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:

• Provide Engagement / Program Management Leadership for delivery of multiple Adobe Marketing Cloud / Platform client solutions, along with overall client and delivery leadership for our overall Adobe Practice.

Confidential

Program / PMO Director

Responsibilities:

• Responsible for the North American project management team, delivery, and design / implementation of an integrated global PMO.
• Implemented a new PMO and delivery methodology / processes, and deployed an enhanced system to track and report on project KPIs and key business performance metrics.
• Provided account management and program delivery for clients, with a focus on digital transformation, data, analytics and content management solutions.

Confidential, Davis Mann, NY

Vice President, Director of Project Management / Delivery

Responsibilities:

• Senior Mgmt / Portfolio Executive responsible for solution delivery of over $60M in annual client revenue, oversight of an 18-person program / project management, UX and Tech team, and delivery of digital marketing solutions for the pharmaceutical and healthcare industry.

Confidential

Vice President / Director of Project Management

Responsibilities:

• Responsible for senior management support and project delivery of cross-capability (UX, technology, content, product design, creative and media) digital marketing solutions for clients in the Consumer Goods, Higher Education, Insurance and Pharmaceutical Industries.
• Led teams using a disciplined Agile-based project management methodology, with a focus interface design, CMS implementations, wearable technology applications, and data architecture / aggregation solutions.

Confidential

Group Program Director, Program Leadership

Responsibilities:

• Responsible for execution and PMO delivery of 40+ concurrent technical and strategic marketing projects. Supervise team, process, and multi-million-dollar P&L for Agency's largest account - Confidential, across e-commerce, mobile, and CRM marketing segments.
• Managed 10 direct reports and two account team’s totaling 56. Developed, negotiated and managed $14M+ in annual fee agreements and $4-5M in incremental / new scope statements of work.
• Represented the Agency’s project / program competency on the senior leadership team, with primary responsibilities of deploying and optimizing operational and delivery process improvements within the organization, including the roll out of an Agency Microsoft SharePoint and Project Server 2010 EPM solution to streamline PMO processes and program governance.

Confidential

Group Program / Delivery Manager, Business Intelligence & Collaboration Services

Responsibilities:

• Delivery Manager responsible for development of a pharmaceutical company’s new drug pipeline management portal.
• Developed against the MS SharePoint platform and data integration conducted via ETL in SQL, the portal’s objective was to position the client's cross-functional teams to execute the development and commercialization of their drug stage-gate process in a timely and cost effective manner, centralize / organize disparate data, while offering executive management enhanced visibility and insight into drug / research candidates to support timely and informed decisions throughout.

Confidential

Sr. Project Manager / Consultant

Responsibilities:

• Project Manager responsible for design and development of a large research portal (13k member / 475+ active programs / projects) for the Energy / Power industry.
• Scope included establishing new development, QA and Production environments; deploying standard development tools & framework; requirements management; overall solution and application architecture / design; application development; end-to-end testing; training; and operational governance.
• Program Manager responsible for delivery of two strategic marketing initiatives, customer loyalty portal and a Marketing Program management integration / collaboration solution for Macy’s using SharePoint MOSS 2007. Initiatives included establishing a new model for vendor collaboration and delivery of a web-based, customer data reporting tool to provide new customer insights and customer centric reporting capabilities to the Corporate Marketing team.
• Scope included assessing and gathering data / technical requirements, development, data integration, and release planning.

Confidential

Sr. Project Manager

Responsibilities:

• Project Manager responsible for development of a business case (licensing, monetization and go-to-market strategy) for a new, open source software platform initially targeted for a travel services company.
• Solution involved complex business rules and social networking components based on Google Wave.
• Also performed a PMO assessment and developed recommendations and a PMO improvement roadmap for a client in the higher education industry.
• Project Manager responsible for delivery of a new open source, web-based loyalty program solution for the world's largest multi-brand hotel loyalty program. Scope involved roll out a new Agile software development methodology and Service Oriented Architecture (SOA) framework; streamlining of program-level reporting and budget forecasting / management processes; data and system architecture / integration; content management / delivery system; web and custom application user interface design / development; requirements development / management; QA / end-to-end test execution; new business processes and workflow development; application integration; analytics / reporting; and PeopleSoft integration.

Confidential

Manager, Program Management

Responsibilities:

• Program Manager for the Confidential Company’s SharePoint Portal Intranet Design and migration. Initiative involved new intranet and collaboration platform to be deployed to 80,000 users worldwide.
• Project included vendor proposal creation; current state assessment and functionality migration matrix, content matrix and Authoring Guide development, site development / integration, user research and usability testing, information architecture, screen flow and sitemap development, visual design (mood boards, comps and Style Guide), Lotus Notes to Outlook migration; and digital asset creation.
• Project Manager for Humana's PMO maturity initiative. Performed assessment to evaluate the current state and identify areas for improvement for the organization's culture and project portfolio management methodology. Established a new baseline of project and corporate-level requirements to support a streamlined framework and drove effort to re-engineer new supporting processes and templates to aid in consistent capture of metrics for project requests, prioritization and tracking. Established a Roadmap to foster an ongoing focus for PMO improvement via the CMMI maturity model and helped establish the Project Playbook methodology for process standardization and audit readiness throughout the entire project lifecycle.
• Program Manager responsible for consolidation of six operating platforms in to on unified eCommerce reference architecture for a national banking / financial services client. Solution included business proposal composition; application / infrastructure migrations, redesign of enterprise delivery network, development of a new application framework; and deployment of new, supporting SDLC methodology for iterative design/implementation
• Program Manager for a large automotive wholesale trading company’s Internet / intranet website redesign. Initiative included proposal / solution development and spanned three releases and seven distinct tracks of work, including: Information Architecture, User Research / Testing, Visual Design, Site Development, Content Development, Program Management, and Data Strategy / Analytics.
• Project Manager for Confidential 's PMO development initiative and Consumer Portal design and implementation. Drove definition of supporting portfolio and program / project management processes for internal and external hosting and IT service providers. Oversaw design and development of the web portal site, including establishment of development framework, interface design, information architecture, content delivery strategy, and hosting and operational support requirements / framework.
• Program Manager responsible for delivery of a Global Rewards & Loyalty Platform (GRLP) for the Confidential Company. Objectives included customer personalization within their loyalty program; enhancement of the customer reward program; drive volume, purchase frequency, and brand equity; standardization of an efficient technical solution for loyalty programs across geographies, while providing flexibility to support varying look, feel, and implementation details. Requirements included Global Digital Marketing Platform SDK functionality; login, registration, account management, and points accounting through Fair Isaac; catalog management and rewards purchasing using points through Confidential ; content management and delivery through Stellent; establishing a project portfolio management framework to standardize program and portfolio management practices and enable corporate visibility to a consolidated view of global initiatives for prioritization, forecasting, and ROI tracking / analysis; enable local market creative agencies to tailor the user interface and extend the local site to in corporate additional local services; allow local markets to seamlessly integrate with local mobile, contest, and fulfillment service providers that support standard web service models.
• Program Manager responsible for leading the design and build of a new Global Digital Marketing Platform and Content Management System. Responsibilities included design and implementation of content system (Stellent) development; application, infrastructure, and content migration; content and information architecture; technical architecture, including design and deployment of a dedicated platform network; deployment strategy; site integration and build-out; and change management associated with the Platform.
• Project Manager responsible for the Confidential Interface Redesign effort for the Internet's leading auto classifieds marketplace and consumer information website. The Team’s mission included development of the Confidential s new user interface design system; site information architecture; screen wireframe and functional application screen flow development; visual design Style Guide; site benchmarks; proof-of-concept and click-through prototypes; and usability test execution.
• Led planning and development of a web strategy for an industry leader in consumer information services. Scope included proposal development; competitive analysis and benchmarking; competitive brand assessment; business needs evaluation; on-line brand & visual design; user research & site design; business & web strategy development; web prototype design; site development; and application testing.

Confidential

Sr. Program / Project Manager

Responsibilities:

• Project / Program Manager responsible for end-to-end Sarbanes-Oxley (SOX) Corporate Audit Programs, SAS 70 Audits, and PMO / Project Management Controls Transformation Assessments.