SUMMARY:

• Around 8 years of IT experience with 6 plus years in salesforce in all phases of Software development Life Cycle(SDLC) which includes requirement gathering, design, development and implementation of projects in force.com platform and java developer.
• Experience on Sales force CRM platform and worked on different environment of SFDC such as sales cloud , Service Cloud and Marketing Cloud .
• Involved in emphasizing Sales Cloud and Service Cloud and Oversee current Sales Cloud & Service Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
• Experience in rotating and expiring ads in marketing cloud and diagnose client issues.
• Experience in SFDC development using the APEX classes, Triggers, Batch processes, S - Controls, Components, VF Controllers, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong experience with SFDC configuration, customization, programming with APEX APIs, APEX Web services (REST and SOAP), APEX Triggers, and implementing new instances of Salesforce.com.
• Experience in data migration from Legacy Systems using Data Loader.
• Expertise in developing, deploying and integrating Salesforce.com.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization's business needs
• Experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization and also creating various profiles and configure the permissions based on the organizational hierarchy.
• Experience in Migrating Metadata from Sandbox to Production environment using Migration tools like ANT, Eclipse IDE and Change Sets.
• Usage of wave analytics helped the organization improve the number of sales and also understand the flaws which are further taken care by sales team.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Created workflow rules, Case escalation rules, Case assignment rules in service cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISION.
• Extensive experience in using continuous integration tools like JIRA, Jenkins and bitbucket.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Experience in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, AJAX and CSS.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Developed SFDC customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Experience in developing custom debugger to identify transaction exceptions.
• Experienced in Migrations/deployments between Salesforce.com sandbox and multiple-instance production environments.
• Experience in Force.com toolkit and used Visual Force, Batch Apex, BULK API based Web Services, Force.com API..
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Proficiency in Object Oriented Languages like C++, C#, Java technologies.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of system maintenance and has good customer support experience and always ready to discuss on latest changes in technology and their automation concepts.

TECHNICAL SKILLS:

Web Technologies: HTML, XML, SOAP, REST, javascript, CSS,AJAX

Languages: C, C++, XML, HTML5, SQL, JavaScript, UML,CSS

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Workbench, Force.com Apex Explorer, Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, PG Admin, sandbox, apttus CPQ.

Database: MySQL, Oracle 8i,9i,10g, SQL Server.

Monitoring Tools: Nagios, Splunk, AppDynamics

Operating System: Windows 7/XP, MAC OS X, Windows Server 2008/2003, Linux, Ubuntu 11.10

Web services: SOAP,REST,WSDL,SMAL,XML

PROFESSIONAL EXPERIENCE:

Confidential, Mc Lean,VA

Salesforce Developer/Administrator

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Created surveys for the customers on sites.
• Migrating the pages from classic to lightning.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, Lightning Components.
• Developed Sales Cloud to improve forecasting, campaign and partner portal.
• Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution
• Implemented Angular promises to handle asynchronous communication with our Rest API for various requirements.
• Customized and designed Farmer and customer portal UI using Visualforce.
• Created custom objects for farmer and customer portals and related those using Master-Detail
• Implemented service cloud and opportunity management(case management,customer portal,entitlement management,partner portal and visual force sites) for business and technical support for the customers
• Written apex REST web service classes for inbound calls to salesforce.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements, created an app Call Center in salesforce and assigning users to Call Center application.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Tabs, Page Layouts, Apttus CPQ, Email Services, sales cloud, service cloud, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in, sandbox,Ant,changepoint

Confidential, st.louis,IL

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce (SFDC).
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed applications using Force.com CRM.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency scrum
• Created workflow rules and defined related tasks, Time-triggered tasks, email alerts, field updates to implement business logic.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Implemented service cloud including service console, customer portal and communities, case feed, knowledge base and entitlements.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
• Created and customized record types to different pick list fields, links, related lists, and other components on page layout for Apttus AppExchange app in SFDC.
• Used Salesforce Lightning Components for building customized components replacing the existing one.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of page.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Experience in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Configured Service Cloud features and done service automated.
• Used Sales Cloud integration solution between Inforce ERP applications and the Sales Cloud of force.com.
• Authored System Requirement Specification (SRS), use case, system requirement change request and data dictionary to SFDC implementations such as sales cloud and Salesforce chatter.
• Worked with the custom Customer Community and managed the membership of the community along with Service cloud functionalities to deal with the various cases filed by the customers.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Implementation and post-production support on CRM applications.
• Worked on various AppExchange products according to the needs of the organization.
• Implemented service cloud (Case Management, Service console, Omni-Channel, Entitlement Management, Knowledge base).
• Implemented wave analytics to track overall business which increased 20% of entire sales.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Delivered ACV targets consistently every quarter, to hit annual targets and to grow Analytics Cloud.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Implemented Web services using REST API for integrations with internal systems as well with external third-party vendors.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Developed Client-side pagination process with all the details. Developed apps and objects with Lightning in Salesforce.
• Integrated custom Force.com application with Live Agent into existing Sales Cloud implementation.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and Provide information and training on new features and functionality.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Apttus CPQ, Email Services, sales cloud, service cloud, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in, sandbox,Ant,changepoint

Confidential, Valencia, California

Salesforce Developer/Administrator

Responsibilities:

• Used salesforce platform to automate the process and track the records of patients that is being stored.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Developed Apex classes and Triggers, Visual Force pages and various Controllers like Standard and Custom Controllers.
• Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting.
• Developed Custom debugger to catch all the transaction exceptions and log in custom log object.
• Designed various WebPages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created Workflows and Process builders to automate the process and developed Visual Workflows.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, AJAX and CSS.
• Re-structured custom objects, Master-detail relationships between objects as for the requirement.
• Hands-on experience using Data loaders and S-controls and deployment and migration using Change sets.
• Worked on Web-to-Case and lead conversion.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products
• Own and manage Salesforce.com Service Cloud related technology stack.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Written apex REST web service classes for inbound calls to salesforce.
• Diagnose client issues with email sends from within the Marketing Cloud Application.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Created Custom Objects, Fields, Validation rules, Permission Sets, Sharing Rules, and Rollup Summary Fields..
• Using JavaScript on the client side and Apex on the server side.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Deployed the application from Sandbox to the Production environment using Change sets.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Security and sharing rules at object, field and record level.
• Creating Formulae and Validation Rules, Page layouts and Custom Field Relationships.

Environment: Saleforce.com platform, Lightning, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript,, AJAX, CSS, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Scrum, Agile, Waterfall.

Confidential, NY

Salesforce developer and Administrator

Responsibilities:

• Worked on analyzing the user stories, estimating complexity, story pointing and implementing the user stories.
• Developed complex Visualforce pages, Apex classes, Triggers and Test classes.
• Worked on batch apex to auto create opportunities based on close date of a current contract.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented auto create events on public calendar using trigger and custom settings.
• Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added.
• Implemented Mass Edit functionality for various functional needs using VisualForce page and apex.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database object.
• Developed many applications using service max to automate operational planning.
• Worked on custom email notification using trigger and email templates.
• Implemented Inventory process using trigger, approval process and visual force page.
• Defined look up and master-detail relationships on the objects and created junction objects.
• Handled administrator functions including user account maintenance, reports, dashboards and other routine tasks.
• Using Workflow rule implemented email alert, field update, changing record type and also created with time dependent workflow action.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created Workflow Rules and defined related tasks, Time- triggered tasks, email alerts, filed updates to implement business logic.
• Used Data loader for data migration and integration.
• Used Picklists, Dependent Picklists and Record types to enforce data quality.
• Used Tabular, Summary and Matrix reports to customize Standard reports and create Custom reports.
• Developed project in agile environment,
• Implemented several optimizations techniques to make the code more efficient.
• Interacted with business user for gathering the requirements for Salesforce implementation.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and Controllers), SOQL, SOSL, Java Script, HTML, Leads, Roles, Profiles, work Flow rules, sales cloud, service cloud.

Confidential, Minneapolis, MN

Salesforce Developer & Administrator

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Involved in SFDC application support for end users.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application. Experience in using Eclipse IDE.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling.
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential -Exton, PA

Java Developer

Responsibilities:

• Worked closely with software developers on feature specifications and design.
• Designed and executed thorough test plans from developer feature specifications.
• Correlated with programmers to identify, resolve, and verify the resolution of software bugs.
• Worked with JSP, ColdFusion run-time code, and Dreamweaver UltraDev's JavaScript extensibility layer while testing features on nine different operating systems.
• Contributed to J2EE development by writing Servlets, JSP, participated in navigation and functionality testing and validating using java script.
• Developed UI by using Applets.
• Developed Custom tag Libraries, which will pass the data to the JSP pages.
• Developed user personalized dashboard, which facilitates the user to save his/her interested report pages along with related notes.
• Worked on cached graph and data refreshing and optimized by using threads.
• Tested and developed server side helper classes and Servlets.
• Stored procedures and triggers are written for the database module.
• Developed EJBs (Service Beans, Entity Beans), JSP Tags.

Environment: JDK 1.2.2, Java Servlets, JSP, EJB, XML, XSL, Oracle, Windows NT, Solaris, Red Hat Linux, Hibernate, Design Patterns.

Confidential

Software Engineer

Responsibilities:

• Installed and Configured Sun Java and Apache Web Servers.
• Installed and Configured WebSphere Application Server and Configured with Webserver on Windows Platforms.
• Worked on Deploying EJBs using XML.
• Tested and developed server-side helper classes and Servlets.
• Developed JSPs using Dream Weaver.
• Developed Custom tag Libraries, which will pass the data to the JSP pages.
• Developed EJBs (Service Beans, Entity Beans), JSP Tags.
• Creation of Server Groups and Clusters in WebSphere Application Server.
• Backed up Configuration and Log files.
• Used core java concepts like Collections, Generics, Exception handling, IO, Concurrency to develop business logic.
• Contributed to J2EE development by writing Servlets, JSP, participated in navigation and functionality testing and validating using java script.
• Knowledge of working with Shell Scripts for Unix System backups monthly and yearly.
• Documentation of design and testing plans.
• Debugging the problems involved with the existing scripts.
• Helped in developing the intranet application for the Human Resource Management System.

Environment: WebSphere Application Server, Java, JSP, Servlet, EJB, Oracle, Sun Solaris, Windows NT, Rational Rose.