PROFESSIONAL SUMMARY:

• Overall 5+ Years of Extensive Industrial Experience in Software Development that includes Business Requirements Analysis, Application Design, Development, and Implementation of various Applications.
• Expert level understanding of Salesforce.com CRM and its Development life cycle.
• Experienced in Object Oriented Analysis & design (OOAD), applying Design Patterns effectively under Model View Controller (MVC) architecture and/or Service Oriented Architecture (SOA).
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in Visual Force and developed User Interface using Visual Force Pages, Custom Components and Standard apex tags.
• Experience in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, Components, Tabs, Custom Objects, Reports and Dashboards.
• Experience with SOQL, SOSL, Relationships and Lookups.
• Experience with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created custom Home pages, Record pages using Lightning App Builder, configured Lightning record pages using compact layouts, search layouts and page layouts.
• Created new buttons, links and quick actions and added them to the lightning record pages.
• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visualforce Templates).
• Hands on Experience in Migrating Partner to Salesforce.
• Experience working with salesforce.com sandbox and production environments.
• Proficiency in analyzing business requirements, entity relationships and converting them to Sales force custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Extensive experience in business CRM processes like Campaigns, Opportunities/Quotes, Campaign Management, Lead management, Account Management and Case management and Partner Portal Management.
• Experience in Web Services implementation and integration experience on Salesforce.com for Inbound and Outbound implementations.
• Experience in various data tools like Apex Data Loader, Soql explorer, Eclipse IDE and Force.com Plug - in environment
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, APEX Languages Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Veeva, Zuora, Lightning Component, S-Controls, APEX Web Services, AJAX, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel connector, Selenium, Force.com Platform (Sandbox, and Production) QTP and Sandbox Testing.

Languages: APEX, JAVA J2EE, PL/SQL

Software Methodologies: Waterfall, Agile, Scrum, MVC

Databases: Oracle 8i, 9i, 10g, Scripts .UI Policies, UI Action, HTML, JavaScript, jQuery, CSS, Angular JS, REST API.

Operating Systems: MS Windows, Unix, Linux, Mac OS - 9/10

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential - Memphis, TN

Responsibilities:

• Developed and deployed Salesforce.com Unlimited edition in Sales Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and worked on documentation.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Used Agile methodology to organize tasks between the development team with weekly scrums
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Web-to-Lead and Web-to-Case forms. Created Escalation rules to escalate the cases
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Participated in the bug review meetings with Testing Team and, updated requirements document as per business user feedback and change in functionality of the application.
• Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript Remoting feature and created Visualforce pages
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Integrated Salesforce with external billing applications using MuleSoft Salesforce connector
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Extensively involved in data migration from three legacy systems to Salesforce
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard

Salesforce Developer

Confidential - Wilmington, DE

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL.

Salesforce Developer

Confidential - Nashville, TN

Responsibilities:

• As part of maintenance project prepared knowledge shared document for future reference.
• Coordinated with the business to understand the business and structure and resolve the issues.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Worked on Burgudy project. Modifying the site based upon its parent site.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Analyzing the code and making respective modification.
• Successfully Resolved Tier-1, Tier -2 and Tier-3 tickets.
• Documented the every ticket resolution process for future reference.
• Interacted with the users to provide necessary access required for training purposes.
• Worked on the knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for training purposes.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent pick lists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Developed and maintained custom Reports and Dashboards..
• Tested thoroughly and deployed to production.
• Deployed code to production using change sets.
• Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer

Confidential

Responsibilities:

• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created Custom Objects and fields for transactional and contractual information.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used field level security along with Page Layouts to manage access to certain fields.
• Created custom dashboards for manager's home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Centre, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatic cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatic on Demand.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, SOQL, SOSL, Workflow & Approvals