PROFESSIONAL SUMMARY:

• Almost 8 years of professional salesforce CRM experience as an Administrator, Consultant, business analyst
• Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
• Experience in Scoping Phase, Gap Analysis, Testing and Implementation Phase.
• Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes.
• Strong experience conducting Scrum and work in Agile methodologies.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Community Cloud,Chatter collaboration and App-exchange on Salesforce.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in data migration using Salesforce Data Loader and import wizard.
• Experience in third party survey tools such as Qualtircs.
• Expertise in using salesforce advised security models (OWD, Sharing rules, Profiles, Permission sets)
• Experience in third party document generator and document authorization tools such as DrawLoop and DocuSign.
• Have exposure in Customer Portal and Partner Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Migration tools for code migration using Force.com IDE, Eclipse, workbench, change set, packages from sandbox to production.
• Part of Center of Excellence team to monitor quality of code and to maintain sandboxes and production.
• Experience in SSO and SAML Configurations.
• Proficient in business CRM processes like Forecasting, Campaign Management, Lead management, pipeline Management, Account Management and Case management.
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• Functional knowledge of Investment Banking, Portfolio management, insurance industry
• Understand, analyze and design business process and workflows with the objective of providing recommendations for the best use of technology for improvement.
• Strong Requirement gathering experience using JAD sessions & conduct user interview for user story preparation with functional document like Use cases and flow diagrams.
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Hands on experience on using schema Builder in creating salesforce technical documentation and to keep track of usage metrics.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

TECHNICAL SKILLS:

• SFDC Technology - Apex Custom Controllers and Extensions
• JavaScript
• Apex Triggers
• VisualForce Pages
• Force.com IDE (Eclipse)
• Agile Scrum
• Migrations
• SOQL
• SOSL
• Data Loader
• Java
• MS Windows 98/2000/XP/Vista
• Drawloop
• Docusign
• Qualtrics
• Auto Rabit
• Workbench
• ANT

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer

Responsibilities:

• Performed the role of both Salesforce Developer and Salesforce Administrator.
• Experience in handling offshore/onsite development team in performing development reviews and taking decisions to implement out of box functionality and customization.
• Integrating PCS (Pega system) with Salesforce using REST API.
• Modularize and Reusable custom components creation.
• Experience in project management tools like JIRA, CA Agile (Rally), Version One
• Using Salesforce Lightning Connect Integration with third party tools.
• Handons experience in CI tools such as Autorabit, Git Hub and Genkins for deployments and Versioning.
• Member of COE team to handle all the sandbox maintenance activities
• Developed and maintained integrations between Salesforce and other internal business applications.
• Performed Data Migration from Legacy Systems using Data Loader, Workbench, JitterBit, DataLoader.io, and Import Wizard.
• Used Strong Industry Knowledge to relate to the Customer needs and dissolve customer concerns with high level of focus and attention to detail.
• Consolidated multiple triggers into a single trigger on an object through use of TriggerHandler
• Design, code, test, debug, document, maintain and modify computer programs of high complexity, significance and risk
• Using Visualforce, JQuery, CSS, JavaScript, Accordion UI, HTML built pages and wrote Apex classes and controllers to provide functionality to those VFPages.
• Developed Client-Side Pagination process with all the details.
• Complete bulk imports and exports of data and batch reassignment of accounts based on organizational changes.
• Creation of multiple Utilities for client to use and Test Factory.
• Lighting process builder and flows.
• Salesforce Admin activities using process builder, visual workflow and creation of workflow rules, approval process, formula fields, custom objects and use of out-of-box Salesforce functionality as far as possible as per client needs.
• Deployment from DEV to QA, UAT, Staging, Production and other prod copies using Force.com ANT tool.
• Writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Wrote Test scripts for various scenarios.
• Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables
• Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
• Installation and maintenance of App Exchange Apps such as Docusign, Access Now, Dupe Catcher.
• Workflow rules, Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Drawloop, Docusign, Qualtrics, Auto Rabit, Workbench, ANT

Confidential, McLean, VA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer.
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance cost.
• Define, communicate, and manage a Change Management (Release) process to develop and implement new applications and updates to existing applications.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Using Salesforce ExactTarget Marketing Cloud extensively.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS
• Customized Sales Cloud for campaign, leads, and opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed integrations using SOAP and REST Web Services.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked with management and other developers to translate marketing needs into design requirements.
• Developed complex workflows and approval processes for automating business logic
• Expertise in visual flows and process builder.

Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, S-controls,Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules Drawloop, Docusign, Qualtrics, Auto Rabit, Workbench, ANT.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
• Configured security and organizational hierarchy for sales for salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Experience in maintaining salesforce security controls (OWD, Profiles, Sharing rules, Permission sets)
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.
• Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Customized agile methodology in a service based, reverse mortgage specialized for seniors.
• Analyzed the business processes for the three divisions in the organization that are using sales force.
• Redesigned the old sales force architecture to new design based on best practices.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis.
• Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post-closing.
• Set up visibility securities like roles, profiles, field level securities.

Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Effectively enforcing the Field Level Security (FLS) and CRUD (Create, Read, Update, Delete) setting.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Resolved issues related to call centers, CTI adapters and mobile applications.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Create automated business processes using process builder and visual workflows.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented/Implementing Security Settings and configured profiles and permission sets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, Washington D.C.

Salesforce Admin/ Business Analyst

Responsibilities:

• Coordinating with QA for testing
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Developed User Manual and Installation Manual
• Track project delivery commitments and ensure the adherence to schedule
• Establish and maintain project communications with onshore and offshore divisions
• Business process review and modeling
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)
• Business process review and modeling
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Mitigate technical risks and issues
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables.