PROFESSIONAL SUMMARY:

• Around 7 years of extensive IT experience and 4+ years of Salesforce.com CRM and Force.com platform as a developer and administrator. Organized and goal - oriented Professional Software Development Experience with strong designing and programming technical skills.
• Salesforce Certified Admin and Platform Developer.
• Involved in various stages of Software Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals based object oriented enterprise applications.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Experienced in implementing Visual force pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Hands on experience in Salesforce .com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes.
• Experience in writing the SOQL.
• Experience in customizing Sales force CRM for generating Web-to-leads, Web-to-cases and Email-to-case.
• Experience in using lightning components & lightning configurations.
• Experience working with Salesforce .com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE,ANT and Change Set.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in administration, configuration, implementation, and support of Salesforce CRM, and Salesforce SFA applications based on APEX Language.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, XML.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Apex, Visual force, S-Control, Apex Data Loader

Programming Languages: Java, JavaScript, SQL, Apex.

Web development: HTML, CSS.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more.

Utilities: MS-Office Suite.

ETL Tools: Informatica on Demand

Databases: Oracle 9i/10g, DB2,SQL Server.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Fort mill, SC

Responsibilities:

• Worked on analyzing, estimating complexity, story pointing and implementing the user stories.
• Worked Closely with Business regarding the JIRA stories and suggested the solutions for the stories.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed service cloud on salesforce.com platform using CRM process.
• Implemented Apex batch classes for the repeated actions for different tasks.
• Integrated system with AEM.
• Used REST API for third party Integrations.
• Used SOQL and SOSL by not exceeding the governor limits.
• Created Custom Objects and Created Automation between various objects as they have Inter dependencies.
• Worked On creating Profiles, Roles, Permission sets and Public Groups.
• Worked on Deployments and used GIT as Code repository and Used Source Tree for migrating code from one instance to another instance.
• Worked With Data Loader for Uploading the customers data and their related information from Oracle to Salesforce and Inserted, Updated in different objects.
• Worked on Workflows, Process Builder and Custom Settings.
• Worked with CA signed and Self signed Certificates and Remote Site Settings.
• Worked on Validation rules, Formula fields and Approval Process.
• Followed Scrum Agile methodology for development and also participated in weekly Sprints and attended daily stand up calls.

Environment: Salesforce.com Platform, Apex, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data loader, Eclipse IDE Plug-in, Web Services API.

Salesforce Developer/Administrator

Confidential, Oakland, CA

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services. Designed, and developed Apex triggers for various functional needs in the application and worked in improving existing Apex code.
• Created various custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rule and approval process including field updates and email alerts. Implemented Salesforce.com applications using agile methodology that involves the iterative development methodology.
• Created new reports, new dashboards, and worked on data loader by uploading about close to a million records and experienced in cleansing and de - duplicating bulk loads.
• Designed Visualforce pages supporting the look and feel of both classic and lightning.
• Handled deployments among sandboxes and between sandboxes and production through change sets & ANT tool.
• Integrated salesforce with internal application using SOAP & REST API s, SOAP for XML creation & REST API for service callouts.
• Used process builder to enroot auto case creation based on certain conditions of the account. Created profiles and implemented object and field-level security to hide critical information. Integrated web services using REST and SOAP by generating necessary stubs from the WSDL files for extracting the data. Validated API request and response used in (Web services) integration using SOAP UI.
• Used SOQL conceding the governor limits to achieve the required result.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created public groups based on access permissions. Implemented AppExchange applications on Force.com
• Used Custom settings and Custom Metadata for different scenarios for ease of use of the system by Admins.
• Co-ordinated with the offshore development team (Jaipur Development Committee: JDC) every day to communicate the business requirements and review their work every day and getting it ready for deployment.
• Developed different Test Classes to improve the code coverage above 75% for successful deployments to Production Environment.
• Developed different Batch Classes, Future Methods, and Queueable Methods for different complex scenarios where synchronous methods were running into governor limits.
• Interacted with Informatica team for two way integration, provided the necessary mapping documents & solutions

Environment: Salesforce.com Platform, Apex, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data loader, Eclipse IDE Plug-in, Web Services API.

Salesforce Developer/Administrator

Confidential, Santa Clara, CA

Responsibilities:

• Involved in direct discussions with the business users to gather the requirements and provided technical inputs for the design. Involved in complete end - to-end functionality implementation using agile methodology. Worked on Sales cloud objects like accounts, leads, opportunities, contact etc.,
• Designed and developed various custom objects like adjustments, confidential documents, configuration measures, and certs forms etc., to support the business functionality apart from standard objects. Developed triggers, apex classes, Visualforce pages, and Visualforce components for various business requirements.
• Refactored code where 101 SOQL errors were occurring by merging different methods and stopping recursions of the triggers.
• Developed different batch classes, future methods, and queue-able methods for different complex scenarios where synchronous methods were running into governor limits.
• Involved in doing POC on Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used Appirio's ticketing Cloud Management Center (CMC) to maintain epics, components, stories, issues, and tasks and update the status of the development for client to review.
• Created test classes for all the apex triggers and as well as the Visualforce pages.
• Created custom Objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting, and lead qualification.
• Created profiles and roles based on organizational role hierarchy, implemented record-Level and field-level security, and configured their sharing settings.
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system.
• Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, Development, Enhancements, Testing.
• Implemented Bulk Upload application to process and insert more than 400 - 500 records at a single shot using Database. State full interface of Batch Apex using CSV file as source after all the validation's are being passed through batch validations.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Salesforce Administrator

Confidential - TX

Responsibilities:

• Used Sales Force Automation for Sales Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce. com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in data mapping and migration of data from legacy systems to Salesforce. com Objects and fields.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce .com Platform, Salesforce .com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce .com sandbox.

Java Developer

Confidential

Responsibilities:

• Involved in requirement Analysis, documentation of high level and low - level design.
• Developed application using core java. J2ee and spring framework.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Developed JAX-WS web services and deployed on Web sphere Application Server.
• Migrated web service applications from Tomcat to Web sphere Application Server. .
• Worked on java security like encryption, decryption, and generation of signature.
• Used EJB Query Language for all database interactions.
• Involved in implementing static and dynamic Web mapping of business logic and technical requirements.
• Collaborated with business during requirement analysis and design discussions
• Prepared test data for various test scenarios.
• Worked on migration of light weight web applications from Web-logic to Tomcat
• Used XSL and DHTML to format the front-end pages.
• Used ANT scripts to build java application.
• Created web projects with Maven.
• Involved in presentation of design to client.
• Bug fixing during the QA Cycle.
• Worked as offshore - onsite coordinator.
• Used SVN as version control system source code and other documents.

Environment: Core Java, J2EE, spring, Web services, SOAP, JAX-WS, CXF, AXIS2, JMS, JUNIT, ANT, Maven, XML, XSD, Eclipse, Spring Source Tool suite, SVN, Microsoft visual studio, Linux, Windows XP, Shell scripting, Tomcat, Web sphere, Hibernate, HSQLDB.