PROFESSIONAL SUMMARY:

• Around 7 Years of IT experience and 5+ Years of experience in Salesforce.com CRM Platform as Business Analyst / Developer / Administrator and integration in Sales cloud and Service Cloud.
• Hands on experience in gathering and documenting business requirements. Involved in creating Epics and Backlog Grooming .
• Experience in web technologies like HTML, CSS, JavaScript .
• Experience in Testing of development within a staging Sandbox before the final submission.
• Extensive knowledge on migration techniques: Change Sets and Ant­­­ .
• Excellent Problem solving, Analytical, Communication and interpersonal skills with the ability to communicate confidently with all levels of employers.
• Experience in creating users, profiles, permission sets, roles, designing reports & dashboards and managing communities.
• Proficiency in implementation of CRM business process like Campaign Management, Lead Management, Order Management, Account Management and Case Management.
• Extensive experience in customization, configuration, Apex, and integration tools like Apex Data Loader in Data Migration from Traditional Applications to Sales Force using Data Loader Utility
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expert in Documentation of Business process and implementation of improved process measuring KPI’s . Experienced with known technique User Stories for capturing high - level requirements.
• Good knowledge of the Technical and Functional aspects of Salesforce.com. Salesforce and Expert level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations as Administrator and Developer involved in Customize salesforce.com to fit environment's specific needs.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Created the Validation Rules, Approval Process, Workflows for various requirements.
• Worked on configuration changes like creating Custom Fields, Objects, Relationships, Page Layouts, Record Types, Email Templates, Report Types and Security Controls.
• Worked on development on Apex classes, Visualforce pages, Visualforce Components, Html.
• Worked on Apex data loader, Eclipse and change sets for deployment.
• Designed and developed apex Trigger for various functional needs in the application.
• Involved in writing apex and integration for several requirements
• Create new user accounts and configure salesforce.com to fit Security needs at the user and Organization levels.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes, etc.
• Technical & Functional proficiency on SFDC including SOQL, Apex API, Visual Force, Apex Explorer, Apex Data Loader etc.
• Hands on experience with development using Visual Force, Apex, Triggers, Test Methods, and writing SOQL and SOSL queries.
• Highly proficient in SQL/SOQL/SOSL, HTML5, JavaScript, CSS.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
• Creating apex classes, for e.g., a batch schedule apex class which used REST API to fetch survey related data from surveygizmo.com, and saving it in client's Salesforce org.
• Working with Custom Objects, Custom Fields, Pick list, Apex Triggers, Apex Classes and Visualforce pages .
• Customization and development of the setup menu by modifying the page layouts, creation of assignment rules, and picking out the list values.
• Salesforce.com Configuration, such as Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes.
• Implementing Security model through profiles, permission sets, sharing rules and sharing settings at object, field and record level.
• Configuring & customizing the Apttus CPQ and CLM tools .
• Involved in developing and good knowledge on Sales force Object Query Language (SOQL).
• Extensive experience in making callouts to external services from Apex.
• Experience in development of REST API to access the salesforce data using standard REST protocols and SOAP API to integrate organization data with other applications and Bulk API based web services used for custom development.
• Experience Integrating salesforce with REST,SOAP, BULK API and third party applications.

TECHNICAL SKILLS:

Salesforce Technologies: Sales Force CRM-Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

CRM Modules: Leads, Opportunities, Quotes, Order Management, Account Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Programing Languages: Apex language, Java

Database: SOSL, SOQL

Salesforce Tools: Eclipse, Apex Data Loader, ANT

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC

Web Technologies: Visualforce Pages, HTML, JavaScript, CSS

Web Services: REST, SOAP

Business Modeling Tools: MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, VA

Salesforce Admin/ Developer

Responsibilities:

• Involved in documenting, reviewing and approval of Business requirements document and functional specifications with Key Business Stakeholders.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Worked on User maintenance: Adding new users, checking the system permissions of the users to restrict or to provide data access, and to modify the existing accounts.
• Engaged in a clean-up process: Removal of duplicate contacts and accounts by merging them or mass updating.
• Configured different page layouts and customized field level security of fields for different objects.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Implemented case management automation - Web to Case, E-mail to Case.
• Implemented Service Cloud including live agent and deployed to all business regions.
• Created Corporate Gift application for legal department to approve any gifts received or given from internal or external parties.
• Enabled the Chatter to effectively communicate with the users in the Organization
• Proactively identified, develop, implement the application solutions, enhancements, and system integrations to meet the business requirements.
• Integrated salesforce with third party applications like airtable, zapier, goole etc.
• Rolled out sales process in lightning for one of the sales team.
• Using Data Loader performed insert, update, upsert operations to import/export data from sales force objects.
• Involved in copying all org settings and customizations to another using Eclipse IDE.
• Used Tools like Eclispse and ANT for deployment.
• Evaluated App exchange products for Case management and agents Time tracking tool and installed for greater efficiency.
• Created and managed complex workflow rules, data validation, and system triggers.
• Developed Apex batch process to handle event messages from external systems.
• Developed Apex batch process for Voucher allocation, cancellation and redemption.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Quote/Proposal and Agreement document generation using Apttus.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Developed many Apex classes, controllers, VF Pages, Batch Classes and scheduling their Jobs Creating sitemaps and Robots.
• Implemented REST & SOAP web services.
• Involved in creating Apex classes which use REST API to fetch survey related data and saving in salesforce org.
• Designed and developed Visual-Force pages based on the business requirements.
• Communicated with Salesforce Admins constantly to prepare themselves for customer interaction or support issues.
• Used the data stored in the Salesforce CRM to create reports and dashboard as well as produced information assets to boost business revenue.
• Provided ongoing documentation to colleagues and customers by updating the existing documentation so that they are on track with the novel Salesforce enhancements and releases.
• Automated workflow to keep applications moving quickly through the approval process.

Environment: Saleforce.com platform, APEX Language, Visual Force, Salesforce.com Data Loader, Workflow & Approvals, Apttus CPQ, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, NJ

Salesforce Developer/ Admin

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Quote/Proposal and Agreement document generation using Apttus.
• Help users with Chatter teams/Groups and follow application as well
• Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart.
• Created Apex classes, components and triggers with 100% code coverage using test classes.
• Created Visualforce pages to override the standard functionality in customer portal.
• Created lightning app for the user to create order and add line items.
• Worked on lightning components, event registration, handlers for performing business logics and actions.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Implemented Web services development with cross platform open source APIs and integration technologies like XML, JSON, SOAP/REST API development.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Used GIT hub for version control.
• Carried out constant bug fixing to maintain hassle free functioning of the platform, and also provided ample support for quality assurance and defect resolution.
• Carried out minor declarative changes and took the responsibility to manage releases into the production.
• Designed and deployed applications as per the Sprint/Iteration schedules.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination.
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating Auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, REST, SOAP, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce Administrator/ Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Developed Use Case diagrams by analyzing the business processes followed by UML diagrams such as activity diagrams, swim lane diagrams and work flow diagrams, using MS Visio.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and Customizing salesforce.com application based on the user needs.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Administered Sales force CRM application for Sales, Marketing, and Support departments. Involved in creating multiple analytical reports, with varying degrees of complexity.

Environment: Project Management Tools, Rational, Rational Rose, Salesforce.com Platform, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JavaScript, Reports, Dashboards, Data Loader.MS Word, PowerPoint, Excel.

Confidential

Salaesforce Admin/ BA

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, activities, Dashboards and Reports.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage workflows and approvals.
• Created profiles and users according to organization rules.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Create queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Project Management Tools, Rational, Rational Rose, Reports, Dashboards, MS Word, PowerPoint, Excel.