PROFESSIONAL SUMMARY:

• Around 9+ years of work experience in the IT industry with 5 years in Salesforce.com platform as Developer & Administrator and 4 years of experience as Java/J2EE developer.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Having good experience in all phases of SDLC like Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in designing the components using Objects and Fields, Page Layouts, Visualforce pages, Apex classes, Controllers & Triggers.
• Well experienced with Approvals & Workflows for automating different business processes and other components as per the client requirements.
• Experience in SFDC development in implementing Apex classes, Apex triggers, Visualforce and working on Force.com IDE, Change Sets and ANT Migration Tool.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Good experience in working on Developer Console and Workbench for SOSL and SOQL querying.
• Experience in Force.com Web Services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Implemented Security settings across the organization using Roles, Sharing settings, Profiles and Permission sets.
• Hands on experience with Salesforce Lightning Component, Design System Styles and Aura framework.
• Experience with data migration and updates through Change Sets, Data Loader and Workbench in Salesforce.com
• Well - versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, WSDL and third-party packages.
• Experience in working on Salesforce.com Sandbox and Production environments.
• Expertise in working with SOAP and REST API’s.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Good experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com platform application running in Cloud computing environment.
• Hands on experience in Java, JSP, Servlets, REST Web services, Struts for design, coding, performance tuning, testing and maintenance of software applications.
• Work experience on various languages like SQL, Oracle, XML, and JSON.
• Hands-on experience in designing the front-end pages using scripting languages like HTML, CSS, jQuery, JavaScript and AJAX .
• Experienced in Java & J2EE Design patterns like MVC .
• Expert in using version control systems like GIT and SVN .
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Self-motivated and capable of rapidly learning new technologies and processes and applying them to projects and operations

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes & Controllers, Apex Triggers, Apex Scheduler, Salesforce1, Lightning (components, apps and system designs), Aura (Framework Handlers, Attributes), Visualforce (Pages, Components & Controllers), Apex Web Services, Batch & Schedule classes, SOAP API, REST API, Bulk API, Metadata API, AJAX

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com DataLoader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Languages: C, C++, Java/J2EE, Servlets, Struts, JSP, Shell

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, Jenkins, SOAP/REST

Database: SQL, PL/SQL, Oracle 9i/10g

Operating Systems: LINUX, UNIX, Windows XP/7/10.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Developer/ Admin

Responsibilities:

• Work on Service Cloud and its related standard objects like Accounts, Contacts, Cases and Custom Objects like Jive Spaces, Jive Space Categories, Jive Space Fields, Advance Workflows, Chat Business Hours, and Live Agent Button Routing.
• Use JIRA for tracking the tickets created and assigned and monthly releases and make sure that they are delivered on time.
• Gather the necessary requirements needed to work on the assigned tickets prior to the start of development work.
• Demo the worked tickets to the SQA team and the Business team and work on any bugs that populate from testing.
• Work with other team members on-site and off-shore and mentor them in case of difficult fixes.
• Work on Cases assigned in Salesforce which have requirements other than enhancements/ development work.
• Used Change Sets and ANT Migration Tool to deploy code from Sandbox to Sandbox or Sandbox to Production. Before migrating code, the code difference check is done using WinMerge.
• Utilized Workbench to query and migrate both data and metadata in and out of the Production and Sandbox Environment. Also made use of Apex Execute to call and execute Apex Jobs and REST Explorer to perform various REST API Services.
• Configured Live Agent Buttons, Web to case Buttons and Email to Case for various Confidential Websites.
• Worked and configured Live Agent Configurations, Chat Buttons & Invitations, Skills and Deployments in Salesforce to set up the Live Chat for Confidential Websites.
• Customized Omni-Channel and Omni-Channel Supervisor in various Sandboxes. This involved setting up the Service Channels, Routing Configurations, Presence Configurations, Presence Statuses and Omni Queues which aid in handling the Omni routing.
• Wrote Apex classes, developed Visualforce Pages and worked on the maintenance and development support for various Confidential requirements.
• Developed Workflow Rules, Email Alerts, Email Templates and Process Builder to implement the business logic.
• Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Configuration of the Salesforce.com Platform including Custom Objects, Workflow Rules, Validation Rules, Roles, Profiles and Permission Sets.
• Created Page Layouts to organize fields, custom links, related lists, custom feed views and Visualforce pages on the record pages.
• Evaluate data entry, import processes and ensure proper data quality standards along with Apex Data Loader
• Worked on building Custom Record Pages in Lightning.
• Responsible for Sanity testing Confidential every stage of ticket completion.
• Provided recommendations on various security configurations

Environment: Salesforce.com platform, Force.com, Apex language, Apex classes, Apex Triggers, Validation rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), Email services, Data Loader, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), Sandbox environment, Production environment.

Confidential, Chesterfield, MO

Salesforce Developer/ Admin

Responsibilities:

• Designed, developed and deployed Apex classes, Controller classes and Apex Trigger for various functional needs in the application.
• Schedules retrieval of report data with analytic snapshots to dump the data on a daily basis.
• Designed Tabular, Summary and Matrix reports on Opportunity, Pipeline, Cases generated, Sales cycles and Accounts.
• Used DataLoader and Import wizard to insert, update and import bulk data of Accounts, Contacts, Leads and Opportunities.
• Maintained and developed Custom objects, Custom fields, Custom Tabs, Validation Rules and S-controls HTML & JavaScript.
• Added Lightning component to Lightning Pages and Record Pages.
• Involved in analyzing implementation gap between Salesforce classic and Lightning.
• Built custom Salesforce1 Lightning Apps for different business groups in the organization and used Salesforce Lightning design system analysis.
• Made use of Aura attributes and Aura Handlers for enabling Aura Framework event in order to focus on Logic and Interactions in Lightning applications.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC.
• Created User Interfaces in Lightning using Aura components to enter case details and submit into Salesforce
• Created Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Worked on version control of metadata using GIT (GitHub and GitLab) and SVN
• Developed Lightning components and Lightning apps to provide better and more interactive interface to end users to help in Sales enhancements.
• Implemented Users, Roles (hierarchy), Profiles, Permission sets to deny/grant access to Platform features
• Experienced in deployment/packaging effectively using Metadata API, ChangeSet and Jenkins.
• Created many Email templates and Mail Merge Templates and was involved in doing the Mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce.
• Developed JavaScript methods to do two actions on a single button click to overcome the Salesforce limitations.
• Gathered user and functional requirements via workshops, interviews and workflow storyboards. Worked with Stakeholders and projects teams to prioritize collected requirements.
• Designed the custom Visualforce pages for Lead conversion and merging duplicates.
• Created email templated and applied logic for outbound and inbound emails using Visualforce for clients and customers.
• Established constant communication with the Project Manager and the development team during different stages of the agile life cycle.

Environment: Salesforce.com platform, Apex language, Apex classes, Apex Triggers, Validation rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), Email services, Data Loader, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), Aura(Framework, Handlers, Attributes), CSS, HTML, MS Outlook, GIT, SVN, Jenkins

Confidential, Peoria, IL

Salesforce Developer/ Admin

Responsibilities:

• Involved in data migration from Oracle to Salesforce using pervasive integration tool.
• Worked on Oracle to integrate data from external systems to Salesforce, created automated replication process and views on tables.
• Worked on data replication from Salesforce to Oracle to generate reports and find missing records
• Expert in data migration from various systems into Salesforce CRM using PowerCenter, Excel Connector and DataLoader
• Migration of all customizations including Custom configurations, packages and other objects from Sandbox to Production Environment.
• Configured Salesforce Automation (SFA) for campaign management.
• Written apex classes to make outbound integration to external application by generating necessary Apexstubs from WSDL.
• Implemented criteria-based Sharing rules, Permission sets to extend the permissions to only particular group of users for certain profiles.
• Created a Customer Portal so that customers can submit their Cases.
• Provided daily support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts and installation and support of AppExchange application.
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage to migrate applications into production.
• Tuned Procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Worked on Configuring data model, creating necessary objects, data validations, process flows.
• Managed Reports and Dashboards, Report types, Analytic Snapshots to pull up Case Stats and Sales Stats from time to time.
• Worked on Account Management involving integration with External Legacy System using SOAP based Web Services Callouts.
• Worked on Salesforce APIs like SOAP API, REST API, Metadata API, Bulk API, Apex API to access salesforce org data and metadata
• Integrated Salesforce with third party system JDE using Rest API.
• Performed Asynchronous callouts using the Future Annotation and executed the future methods from a Trigger.
• Followed Agile methodology and worked in sprint concept to complete development of projects.
• Collaborated with the QA team in preparing test data for positive and negative test scenarios as per application specifications and test plans
• Implemented Chatter, Chatter desktop for public and private groups.
• Analyzed and evaluated the performance of the application from various dimensions and conducted user acceptance test (UAT) for successful implementation.

Environment: Salesforce.com, Oracle 10g, Apex classes, AppExchange, SOAP, Web Services, Sharing settings, Validation rules, Reports & Dashboards, Visualforce pages, data migration, Asynchronous Apex, WSDL, Sandbox environment, Production environment, SQL, PL/SQL.

Confidential, Raleigh, NC

Salesforce Consultant

Responsibilities:

• Developed Apex classes, Controller classes, extensions and Apex Triggers for various functional needs in the application
• Defined Lookup and Master-Details relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for and worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Forecast, Cases, Reports & Dashboards.
• Involved in creating of custom fields, field dependencies, tabs, applications, Home page components.
• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports) in response to business needs.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent Picklist
• Developed SOQL and SOSL queries to get data from different related objects
• Loaded data into SFDC using Data Loader and migrated several legacy applications to the Force.com platform.
• Worked on various AppExchange products according to the needs of the organization
• Configured Knowledge Base and Data categories for the Customer service representatives.
• Configured User Roles, Profiles, sharing settings, Organization wide defaults based on updated hierarchical requirements.
• Participated in the bug review meetings, updated requirement documents as per the business user feedback and change in functionality of the application.
• Responsible for maintaining different sandboxes like Development, QA and Production.
• Deployed application components across various sandboxes and production orgs using Force.com IDE and Change set.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs
• Used Translation Workbench on SFDC in order to translate the custom labels, Validation rules and email templates in different languages
• Loaded data through PL/SQL scripts and as and when required created conversion maps to maintain entity relationships.
• Developed Visualforce pages based on the requirement for different applications and wrote corresponding Apex classes and controllers for the page
• Developed VF pages and associated Apex Classes to allow customers to register, login and submit their service requests which are resolved by the backend support teams.
• Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after logging into the portal.
• Created Summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Created Workflow rules which notifies the user if SLA of the case is exceeded and also created validation rules and approval process as per the organization needs.
• Completed bulk imports of data using Apex DataLoader

Environment: Apex Classes, Visualforce (pages, component and conterollers), AppExchange, Workflow & Approvals, Workbench, Reports & Dashboards, SOQL, SOSL, Force.com Sandbox, Oracle 9i, Apex Data Loader, Force.com IDE, HTML, PL/SQL, AppExchange, WSDL, Force.com Sandbox, Security controls.

Confidential

Java/ J2EE Developer

Responsibilities:

• Responsible for coding as per the Framework standards
• Involved in Design and Development of application using Spring Framework.
• Interacted with clients for requirement gathering, analysis and modularization of the requirement.
• Involved in Object Oriented Analysis and Design using UML and create activity diagrams, sequence diagrams, class diagrams and use case diagrams for various cases using Rational Rose
• Developed user interface using JAVA Server pages (JSP), HTML and Java Script for the presentation tier.
• Worked and maintained the front-end functionality of Websites from scratch using HTML, CSS, jQuery and JavaScript.
• Developed J2EE components on Eclipse IDE and J2EE design patterns like the business delegate, service locator and data access object pattern
• Developed screen design using HTML, IFrames, JavaScript and CSS.
• Developed UI screens using Swing components like Jlabel, JTable, JScrollPane, JButtons, JTextFields and so on.
• Worked on applications including GUIs using Swing classes.
• Developed code to call the web service/ APIs to fetch the data.
• Developed Entity Beans in EJB to interact with the database to update, retrieve, insert and delete values effectively.
• Used various jQuery plugins like auto complete, date picker, color picker, document slider to enhance the usability, functionality and overall experience for websites.
• Used/modified jQuery to perform AJAX calls for creating interactive web pages on JSON response
• Developed web services using WSDL to communicate with the other modules.
• Used Hibernate for mapping object oriented design model to relational database
• Programming by using Struts Framework with MVC architecture implementation.
• Developed Controller Servlet to handle the database access (MVC pattern).
• Worked on XML conversions and validations.
• Involved in writing Unit Test scripts to check the functionality of the middle tier and aid in debugging phases.

Environment: Java, JSP 2.0, Servlets, JSON, Struts, Swings, AJAX, JavaScript 1.8, EJB 1.1, WSDL, jQuery, Hibernate, CSS, J2EE, MVC, HTML, Eclipse IDE, Windows XP