SUMMARY:

• Has 7 years of experience in Application Software Designing, Development, Testing and implementation. This involved hands - on design development using Force.com platform, database management systems and J2EE technologies.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites .
• Extensive experience using Sales Force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes .
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM websphere .
• Strong experience in SalesforceLightningcomponents design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/R2/2008/XP/ Win7.

Salesforce Technologies: Apex Language, SOQL, Apex Triggers.

Migration Tools: Data Loader, Jitterbit, Boomi, JIRA, Marketo.

Languages: java, J2EE, SQL.

Web Technologies:: HTML, Struts, Hibernate.

Agile & Immaculate in Salesforce Components:: Mashups, Iframes, Canvas.

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce Admin/Developer

• Implemented in both Sales cloud and Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforceapplications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Developed Lightning apps using Lightning Components and made them compatible with Salesforce1 Mobile app.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed case management for service cloud, and sales person appraisal system depending on sales counts.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Used Lightning Console to consolidate information in one customizable dashboard.
• Created workflow rules and defined related tasks Worked on Apptus CPQ to automate sales across different locations.
• Managed different products pricing and proposal through partner channels (CPQ) Initiated Apptus approval cycles when required and submitted for approval.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Ability to build apps on Heroku and experience using Heroku connect.
• Had experience in integrating Oracle Enterprise Management reporting tools.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Confidential, Arlington, Tx

Salesforce Admin/Developer

• Administrated and monitored the organization's Salesforce CRM application (1 Production instance, 3 full Sand Boxes, 12 developer Sandbox) and developed plan and governance for environment management
• Define the Salesforce security model, defining the roles hierarchy, optimizing the profiles / page layouts and the sharing rules
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approval to automate the business processes
• Managed customization of objects extending the data model as per the requirements, record types, page layouts, fields
• Lead the teams on various initiatives for data migration from legacy systems to Salesforce for approx. 40+ objects
• Interacted with various business user groups for gathering the requirements for CRM implementation.
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Develop and create customized reports and dashboards using advance techniques such as joined reports, analytical snapshots, Opportunity Historical Trending, used bucket fields and cross filter / sub filters as needed
• Involved in Incident handling and resolutions. Worked on Roadmap items based on prioritization
• Followed ITSM process for change, incident and problem management process.
• Oversaw release management activities including deployment between multiple sandbox orgs using Force.com IDE and managing version control using GitHub.
• Designed and developed Lightning Community website for marketing using Lightning community builder, Lightning components, SDLS, Lightning events, HTML%, CSS, Lightning controllers

Confidential, Culver City, CA.

Salesforce Administrator / Business Systems Analyst

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Downloaded and installed AppExchange packages like Google Ad words for campaigns and UPS for shipping.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Familiar with Syntellect, Phonelink CTI salesforce application which is used to provide agents with click-to-dial and screen pop capabilities.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third party CTI systems. Also, created Web-to-Case, Email-to-Case and Omnichannel. Built the CTI adapters to integrate with Desktop applications and third party CTI systems.

Confidential

Technical Lead - Salesforce

• Liaison with the Onshore leads on daily basis consuming the requirements only to lead the development team
• Perform Gap analysis, requirements versus standard Salesforce functionality promoting Salesforce standard functionality and customizing the solution as needed
• Design, code, unit test, system test, performance test, debug, implement, and support Salesforce.com application and integrations.
• Design & implement APIs and web-based interfaces utilizing Apex code, Web Services, etc.
• Ensure Production CRM support team follows best practices when architecting, programming or documenting solutions. This includes creating standards and documentation and leveraging processes to ensure all development staff follow the same
• Assist in resource allocation and planning through project planning, staff hiring, staff supplementation and/or outsourcing initiatives
• Manage 5 - 15-member team, managing the scope ensuring deliverables are met as per the requirements
• Communicate development status on a regular basis to Application Development and stakeholders, escalating any identified risks
• Work closely with the Enterprise Architecture team, implementation partners, 3rd party vendors and other technology teams to ensure appropriate infrastructure selection, maintenance, policies and procedures are in place to support the CRM application environment

Confidential

QA consultant

• Involved in developing various test plans and test strategy for different versions and applications using HP ALM.
• Involved in executing test plan test strategy and test scripts
• Attended daily/weekly meetings with ABAPers, application managers, and business partners to discuss upcoming software releases and test cycle results
• Responsible for Regression Testing of the website using SAP TAO, for every new release to validate that the new enhancements have not caused any issues when compared to existing functionality.
• Involved in reporting the bugs in the Quality Center and prepared the bug reports.
• Coordinated with Developers for Defect analysis and performed Regression Testing
• Design and Review of Test Cases and Test Data for detailed Requirement Specifications.
• Test Requirements Mapping to Test Cases
• Functional and GUI testing of individual module.
• Adding and Tracking Defects in Clear Quest Database.