PROFESSIONAL SUMMARY:

• Over 6+ years of experience in Design, Development, Integration, Testing, and Deployment of Sales force on Sales force CRM on force platform both as Developer and Administrator.
• Experience to configure standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Solutions Reports and Dashboards.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Account Management, Case Management.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Sales force platform.
• Design of various custom objects, custom fields, and role based page layouts and custom tabs as per the requirements.
• Involved in Data Integration and Migration by using Force data loaders, web based import wizards.
• Worked on Apttus CPQ configuration and integration.
• Experience in using Sales force Lightning and involved in using Process Builder and Workflows.
• Developed Custom Visual force Pages for communities.
• Experienced in Quality Assurance and Software testing.
• Prior experience in writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Experience in SFDC development using Visual Force Pages, Components and Custom controller, Apex Triggers, SOQL and SOSL.
• Good experience on Apex development in creating Objects, Triggers, Batch Apex, Schedule Apex, Standard Controllers, Custom Controllers and Controller Extensions.
• Knowledge of WSDL, SOAP API, REST API, BULK API, callouts, web services.
• Experience in using SOAP UI for WSDL testing.
• Involved in organizing Daily Status meeting with QA manager, Developers and Team Lead in resolving the issues.
• Worked for APTTUS Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Developed Quote Documents using X - AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Experience working on Sales force lightning to boost productivity of the sales team.
• Experience with migration to Sales force lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Experience in using Developer console and Debug logs for debugging apex methods.
• Configured Security Controls and Settings which include OWD, User Security Permission, Object, Field and Record-Level Security settings.
• Proficiency in Object Oriented Languages like C, Java and web technologies like HTML, XML, CSS and JavaScript.
• Experience in working with Eclipse IDE with Force Plug-in environment for writing Business logic in Apex.
• Experience in using different data tools like Apex Data Loader, Import Wizard, SFDC Data Export and Mass Delete.
• Experience with customizing Visual force to align with sales force new Lightning UI experience.
• Excellent team player with strong Communication and interpersonal skills, problem solving skills and positive attitude.
• Quick learner and also experience in handling multiple tasks without any muddle.
• Works closely with management and other department heads to accomplish requested deliverables using Salesforce.com CRM application.
• Configures and integrates Salesforce.com with AppExchange applications.
• Interacting with the end users for testing of the application
• Configure and Set up relationship between various objects
• Building Enhanced Dashboards in SFDC.

TECHNICAL SKILLS:

Sales force.com: Apex, lightening, Visual force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Sales force, Roles& Profiles

Languages/Methodologies: Apex, Visual force, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Sales force, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Tools and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug

CRM/ERP: Salesforce.com

Databases: Oracle, SQL server 2000/2005/2008

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Washington, PA

Sr. Salesforce Developer

RESPONSIBILITIES:

• Involved in requirement gathering and converted the functional requirements into technical design in implementation of Sales force.
• Communicated with developers and senior QA team members to assist in clarification of technical issues.
• Experienced in developing Lightning Components and Lightning Apps to provide more interactive interfaces to end-users.
• Developed App- Builder and Mobile app using lightning.
• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria is met to suit the needs of the application.
• Used Salesforce1 Simulator to test if Lightning Components work on the simulator.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events and functional needs in the application.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Experience in Aura framework, Lightning Components, Sales force Lightning Design System (SLDS) and in using Aura Framework to develop Lightning pages.
• Coordinated with software developers and business analysis to discuss QA concerns.
• Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Designed various Web pages in Visual Force for capturing various customer enquiries and Implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.
• Created test scenarios on Sandbox environment for more complex business logic and used Force Component Deployment Wizard for migrating data between Force IDE and Sandbox environment.
• Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various customers in industries.
• Experienced in managing QA Life Cycle and SDLC ranging from Planning, Specification and Design.
• Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Email to case functionality to help customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Integrated the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of sales force.
• Involved in post-implementation support to assist end users with maintaining profiles and privileges with the help of sales force support.
• Closely worked with Sales Force consultants while implementing the solutions for the requirements.
• Created Batch classes to perform batch jobs.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Created complex Data model for the project using Sales force relationship.
• Worked and handled project deployment for entire release cycle.

Environment: Sales force, CRM Platforms, ApptusCPΘ,Sales cloud, sales force lightning, Apex Language, Apex Custom Controllers, Visual force, triggers, test method, Data Loader, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force IDE.

Confidential

Sales force Developer/ Admin

RESPONSIBILITIES:

• Building a sales force platform for sales and marketing team in chemical group which are currently using SAP CRM.
• It’s an implementation project in sales cloud, apptus for contract management and pricing with specific and strong background knowledge of apptus and sales force CRM.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed sales and marketing apps on Sales force platform using CRM Process.
• Designed and developed SFA based Application on Force Platform in Sales force environment with Apex programming language at backend and Visual-Force pages as user interface.
• Performed data migration from legacy systems
• Customized existing Visual force to align with sales force new Lightning UI experience.
• Used data loader and scheduling tools to automate bulk data loading.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Sales force.
• Developed custom price books and products application and customized products and price book using Visual force page and custom controller.
• Developed lightning experience using custom and standard lightning components, Styling using CSS.
• Used Force developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Involved in developing, implementing & testing on the Sandbox environment.
• Migration to lightning experience hence increased productivity of the sales team.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Developed custom user interface using Visual force pages.

Environment: Sales force, CRM, lightning, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Tableau, Sandbox Data loading, Eclipse IDE Plug-in, SOQL, SQL SharePoint, Web services, Service cloud and Sales cloud.

Junior Salesforce Administrator

Confidential

Responsibilities:

• Managed around 2500+ users by supporting the Marketing & Sales team for Wealth Management
• Configured page layouts, workflows, document templates, record types, & data fields.
• Created custom objects, fields, and triggers.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Successfully participated in group projects.

Environment: Salesforce.com Platform, Apex Language, Visual Force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Microsoft Office, Excel

Salesforce Administrator

Confidential

Responsibilities:

• Create and maintain reports, dashboards, and processes to continuously monitor data quality.
• Created email templates and inbound emails using Visual force for the clients and customers
• Interacted with the business team and stakeholders for Requirements Gathering, Analysis and implemented them on Salesforce.com platform.
• Developed Duplicate rules, matching rules etc, sharing rules.
• Deployed Smaller Components to be to Higher Instances by using Change Sets.
• Role includes SFDC Development /Administration, Release management.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Integrated with several APIs to integrate with enterprise and on cloud applications, which includes support, error logging, debugging etc.

Environment: Apex, Analysis, Triggers, Visual force, custom formulas.