PROFESSIONAL SUMMARY:

• SalesForce.com Certified Developer - 1 with Overall 8 Years of IT experience that includes around 5+ years' experience in Salesforce.com CRM Platform Sales cloud, Service cloud Apttus CPQ, Apttus CLM, with one year of strong lightning knowledge and 2+ years of experience with UI technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of Multi-tier, web-based and portals based object oriented enterprise applications.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - which covers L1, L2 support. World's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment. Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform and good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Understanding and writing user stories for the implementation of Visual force, SOSL, SOQL, WSDL, Partner WSDL& Enterprise WSDL, Visual force (Page, Component & Controllers) and custom user interfaces using HTML.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Trained in Object Oriented Languages like Java, etc.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experienced in Apttus CPQ Product Modeling and migration using X-Author
• Skilled in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Depth understanding of the APTTUS CPQ and CLM data model and functionality
• Good Experience in data migration and integration using Data Loader, Import Wizard etc.
• Experience in creating Process builder processes and visual cloud flows in Salesforce.
• Experience working with salesforce.com sandbox and production environments and experience in managing Full Sandbox, Developer Sandbox and Configuration-only Sandbox.
• Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Excellent experience in using Oracle, SQL Server databases and Familiar with Stored procedures, triggers and Functions using PL/SQL and AJAX.
• Experience in web technologies like HTML, CSS, JavaScript, WSDL, SOAP, REST and BULK API.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL, Oracle and MS-SQL, MySQL Server.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in Data Migration using Data Loader. Worked on Integrating Salesforce systems using SOAP and REST API's.

TECHNICAL SKILLS:

Salesforce.com Technologies: Sales Force CRM, Sales Force SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S Controls, Apex Web Services, AJAX, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management Automation

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, QTP, Quality Center, BMC Remedy.

Programming Languages: Apex, C, C++, Java, J2EE, UML, HTML, SQL

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 9i, MS Access, and MySQL

Operating Systems: Windows NT/2000/Vista, Windows Server 2000/2003/2008, UNIX.

WORK EXPERIENCE:

Confidential - New York, NY

Sr Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as Admin to identifying, planning and implementing new salesforce.com features and functions (New screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Created Custom Objects and fields for transactional and contractual information.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Integrated on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Part of development team Developed Visualforce pages.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created many custom objects and custom fields in Lightning experience.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in Data Migration.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Extensively involved in data migration from three legacy systems to Salesforce
• Environment: Salesforce.com platform, Apex Language, CRM, Apttus CPQ, Apttus CLM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica ETL (Talend).

Environment: Salesforce.com platform, Apex Language, CRM, Apttus CPQ, Apttus CLM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica ETL (Talend).

Confidential - Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Developed VF pages replacing the existing standard opportunity page.
• Developed APEX Classes, Triggers on Opportunity and Account objects.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners/VP/OD and Update fields, Custom Settings and Custom Labels.
• Created Email Templates and Approval process.
• Experienced in developing SFDC custom objects and workflow business rules.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Creating custom logging mechanism by inserting data into custom object.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Scheduled monthly email reports to VP/OD for past due Close-date Opportunities
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with all the teammates both onsite and offshore on a regular basis.

Environment: APEX Class, Triggers, Standard objects, Sales Cloud, Apttus CPQ, Apttus CLM Eclipse, Visualforce Pages, Workflows, Custom Settings, Custom Labels and Validation rules.

Confidential, CA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Handling all the L1 & L2 support issues pertaining to development.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential, Irving, TX

Salesforce Developer

Responsibilities:

• Involved in the design of the application and creating the objects, tabs, fields, validation rules, approval process and formula fields.
• Import/Export records to Salesforce via Data loader
• Participate in Customer discussions and provide necessary clarifications to customer.
• Create and Configure Page layouts, work flows, customer portal and partner Portal.
• Performing unit testing on the designed reports Involved in testing the reports.
• Responsible for migrating data from one sandbox to another sandbox using eclipse and change sets.
• Responsible for writing Apex Triggers and Apex Classes and designing Visualforce pages.
• Responsible for writing the Test classes.
• Creating reports and dashboards.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Integrated SFDC with Oracle ERP for order management system using Talend.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Handling all the L1, L2 support issues pertaining to development.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Create new SSIS packages to ETL data from Salesforce to SQL Server and vice versa.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Contributed in salesforce End to End implementation

Environment: Force.com, Apex, Visual force, Triggers, S-Objects

Confidential, Schaumburg, IL

Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Consultant

Responsibilities:

• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users’ groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements of Chrysler Financials.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox