SUMMARY:

• 7+ years of IT experience as Salesforce Admin/Developer in Analysis, Design and Development of various CRM & Web - based applications which includes 4+ years of experience as Salesforce.com consultant with proficiency asAdministrator, 1+ years of experience as a Salesforce Developer and 1+ years of experience as Business Analyst.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Developed mobile applications inside Salesforce1.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Very strong in Article Management, Chatter Answers, Data Categories and Service Cloud implementation.
• Implemented i18n in salesforce using Translation workbench and Custom labels.
• Development experience with Apex Classes, Apex Triggers, writing Workflows, and HTML.
• Experience in setting up Connected App and Remote Site settings for establishing third party communications.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud)
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experienced in implementing best practices in salesforce configurationand development.
• Hands on experience in setting up Single sign-on between two salesforce instances.
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations, Formulas and Workflow rules.
• Worked on Salesforce Communities.
• Experience working with various databases likeOracle 10g, SQL Server 2008/2012/2014/2016 and MySQL.
• Experienced in System Development Life Cycle (SDLC),Involved in different phases of development.
• Knowledge of Customer Portal/Partner Portal implementation.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader and PL/SQL procedures and Integration with third Party Tools.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created VF pages for Communities.
• Hands on experience in creating and installing Managed Packages.
• Configured Web-to-Case and Email-to-Case functionalities.
• Expertise in SFDC Development using Lightning Application, Visual Force Pages, Controllers, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Strong Deployment skills using Ant and Change sets.
• Experience building Custom Controllers/VF Components.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Experience in Developing Internet/Intranet applications.
• Experience in Object Oriented Design (OOD), Object Oriented Analysis (OOA), based on UML architecture.

TECHNICAL SKILLS:

Salesforce.com: Visualforce Pages, Apex Web Services, Apex Classes, Data Loader, Triggers, Analytic Snapshots, Dashboards, Reports, Custom Objects, Lightning Experience and Force.com Eclipse IDE Plug-in.

Tools: Data Loader and Eclipse IDE.

Database: Oracle, Microsoft SQL Server, SQL & PL/SQL and MS Access.

OperatingSystems: UNIX and Windows 7/8/10

Languages: SOSL, SOQL, Apex

WebTechnologies: HTML, HTML5, CSS, CSS3 and JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Park Ridge, NJ

Sr. Salesforce Administrator/ Developer

Responsibilities:

• Interact with Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Leveraging Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Created test scenarios on Sandbox environment and use Force.com component deployment wizard to migrate data between Force.com IDE and sandbox environment.
• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform and provided go live support by agile methodology.
• Created Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Created modernLightning Apps combining Lightning App Builder and Lightning Component features.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Set up approval process for Opportunity and design communication templates to direct the response to appropriate users.
• Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Agile and Scrum methodology for salesforce custom app implementation.
• Created New Reports, New Dashboards, and worked on Data Loader by uploading about close to a million record and experienced in cleansing and De-Duplicating bulk loads.
• Created page layouts and search layouts to organize fields, custom links, related lists and other components.
• Worked with development team to design and buildbatch classes to accomplish complex business requirement and mass update contact data.
• Creating and tracking user licenses for app exchange packages.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing and UAT Environment.
• Work with business users during user acceptance testing and training.

Environment: Salesforce.com platform, Apex Language, Data Loader, Workflow & Approvals, Reports, Dashboards, Sandbox, Visual Force Pages, Visualforce (Pages, Component & Controllers), Triggers, SOQL, SOSL.

Confidential, Charlotte, NC

Sr.Salesforce Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Customized the SFDC Objects and Create their page layout.
• Customized several Validation Rules, tasks, and Workflow rules to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Develop Visual Force Pages for Lightning Experience, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Shared Visualforce pages between Classic and Lightning.
• Written numerous SOQL and SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Integrated the third-party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Used Sandbox for testing and migrated the code to the deployment instance after testing and importing and exporting large volume of data using Data Loader.
• Developed test plan for Unit testing and Provide production deployment support.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Contracts, Assets, Products, User, Quote and Quote Line items.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.

Environment: Force.com Platform, Sales force Unlimited Edition, Salesforce.com Custom/Standard Objects, SOQL/SOSL Queries, Workflow & Approvals, Reports, XML, Force.com Eclipse Plug-in, SalesForce.com sandbox, My SQL, Email Services, Security Controls, WSDL.

Confidential, Richmond, VA

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created and deployed Service Cloud console to manage the support process.
• Involved in emphasizing Sales Cloud and Service Cloud.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values(CSV) files
• Developed Visualforce pages to meet the organization requirement for the new look and feel.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Design, implementation, administration and troubleshooting Apttus CLM system, managing security profiles and providing technical support for users.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Tested the company's Salesforce CRM application
• Worked with developers to have various Batch Apex classesdeveloped and scheduled those using Apex Schedulable classes on hourly basis.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
• Used SOQL&SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor limits.
• Maintenance of installed Managed Packages in Lightning. Experienced in using Data Migration tool called Data Loader.Used field level security along with page layouts in Lightning to manage access to certain fields.
• Involved in testing the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application in the requirements.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Worked in Agile environment and provided status updates in daily stand up call

Environment: SFDC, Force.com, Custom Objects, Apttus (CPQ, CLM), Custom Tabs,Lightning Experience, Lightning Components, Validation Rules, Service cloud, Sales Cloud, Visual Force Pages, Reports, Apex Classes, Sharing Rules, Web Services, Triggers, Workflows.

Confidential

Salesforce Administrator

Responsibilities:

• Gathered requirements for the saleesforce.com as per project requirement using different methodologies and tools.
• Developed the business and functional requirement specification describing and prioritizing of the requirement.
• Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and privileges, organized sharing group for data access single-sign-on and security.
• Implemented Knowledge articles and installed public knowledge base.
• Designed VF pages and hosted them on Force.com sites.
• Worked with workflow rules, validation rules, formula and complex validation over multiple objects.
• Worked with App exchange application Informatica for data migration.
• Involved in setting up standard Object-Accounts, Contacts, Opportunity, Reports & Dashboard, Lead and Campaign.
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons and recordtype, to meet specific business requirements.
• Designed process flow for dynamic Custom and Visual force pages for APEX triggers, Classes, Test methods & to implement the custom functionality.
• Used data Loader to transfer the data to production and Full sandboxes

Environment: Salesforce.com, Data Loader, Validation rules, Eclipse, Sales Cloud, Workflows, XML, Approvals, Apex Classes, and Apex triggers, Visual force.

Confidential, Woonsocket, RI

Business Analyst

Responsibilities:

• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback
• Communicated Project Requirements, Business issues, Solution and made recommendation
• Responsible for defining scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines
• Identified KPI aligning with business rules
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other
• Used Rational Requisite - Pro to prepare BRD, use cases, process flow diagrams
• Created Use case models and Process flow diagrams using MS Visio
• Created use case scenarios and documented work flow and business process
• Conducted functional walkthroughs, user Acceptance Testing
• Developed and managed project plans and schedules.
• Managed resolution of project issues and conflicts.
• Managed (UAT) sessions and processes to review user feedback.
• Interviewed, investigated and analyzed the current system.

Environment: RUP, Rational Requisite - Pro, Rational Rose, Microsoft Visio, UML, Quality Center