PROFESSIONAL SUMMARY:

• Over 9+ years of experience in IT industry which includes 8 years of extensive experience as admin/developer in Salesforce.com a CRM application in Healthcare, Telecom, IT Services and Technology domains.
• Contributed effectively in all phases of the SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Solid experience with Salesforce AppExchange Apps, configuration, and user security permissions in compliance with organizational needs.
• Good working experience in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Good Experience in developing Custom Page Layouts, work flows, and Approval processes.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
• In - depth understanding of the capabilities and constraints of the SFDC CRM application.
• Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.
• Experience in implementing Enterprise applications using Java, EJB, JSP, Servlets, JDBC, JMS, Web Services, JavaScript, XML and HTML.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, Role based Page Layouts, Record Types, Approvals, and Assignment Rules.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and Product.
• Experience in configuring and customizing the Apttus CPQ and CLM tools.
• Experience in web technologies like HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, jQueryand SOAP.
• Integrated SFDC with Marketo Tool to make Marketing process easy to access Leads and opportunities.
• Worked onBULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP API and REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, AppExchange Package & Custom Application, Sandbox Data Loading.
• I have a good understanding of development environment using AGILE methodologies with SCRUM process and participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.

TECHNICAL SKILLS:

Salesforce.com Technologies: Force.com IDE, Custom Objects, Reports, Dashboards, Workflow and Approvals, Validation rules, Migration, Visualforce pages, Apex language, Apex Classes and Controllers, Batch Apex, Apex Data Loader, App Exchange, Force.com Platform (Sandbox, and Production), SOQL, SOSL, Eclipse

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Workbench, Force.com Platform

Databases: Oracle, MS SQL Server

Programming Languages: C, C++, Core Java, J2EE, PL/SQL, SQL

Web Technologies & Web Services: HTML, XHTML, XML, CSS3, Java Script, jQuery, WSDL, SOAP API, REST API

Integration Tools Knowledge Tools,: Apttus CPQ and CLM, App Exchange Tools, Informatica, Cloud- Address Doctor & Drawloop

Force.com Configuration: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Other Tools: MS Access, Eclipse IDE, Cast Iron, Pervasive Data Integrator, Jitter Bit, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Developer/ Admin

Responsibilities:

• Communicated with the development team and Project Manager daily to update the status of the project and to discuss the user stories.
• Created Lightning Components, added CSS and Design Parameters which improves performance
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Designed and implemented Work flows, Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customize and manage all aspects of the Salesforce.com user interface.
• Experienced in working across various SFDC implementations of Service Cloud and Chatter.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Implemented several security assessment policies to identify problems in the databases.
• Implementation of a custom partner community using visual force and lighting components projects.
• Created custom controllers implementing complex code for retrieval from SalesForce to VF pages.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce mobile app
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Experience working on SOQL & SOSL queries to consider Governor Limits.
• Worked on salesforce Triggers and VF pages for the customization on Apttus product.
• Quote/Proposal and Agreement document generation using Apttus.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce Platform.
• Deployed Apex using Changesets, Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access S-objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on Data migration, data imports using data loader and Bulk API.
• Worked on standard and custom S-objects on the salesforce.com to meet the requirements of the existing system architecture.
• Always wrote test methods with code coverage of 80-100%.
• Written apex REST web service classes for inbound calls to salesforce.
• Supported the data migration activities from various business centers and business center user.
• Used field level security along with page layouts to manage access to certain fields.
• Used SAML 2.0 based SSO for building task flow for reducing the number of steps.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Expanded deployment for customer service reps, partner portal users, and customer portal users
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and ApexTriggers to develop custom business logic.
• Responsible for designing presentation tier using html, xml, CSS, Java Script.
• Quote/Proposal and Agreement document generation using Apttus.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce Platform.
• Deployed Apex using Changesets, Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access S-objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on Data migration, data imports using data loader and Bulk API.
• Worked on standard and custom S-objects on the salesforce.com to meet the requirements of the existing system architecture.
• Worked on different sandboxes for developing, testing and finally to move to the production using changesets.
• Analyzed and evaluated the performance of the application from various dimensions and conducted user acceptance test (UAT) for successful implementation.
• Worked efficiently on bug fixes and enhancements for the required functionality in no time.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Custom Objects, Reports and Dashboards, Workflow and Approvals, Process builders, Components and Controllers, Developer console, Tabs, Email Services, Data Loader, SOSL, SOQL, Apex Language, Visual Force Pages, Apttus CPQ, Service Cloud, Sales cloud, JavaScript, Changesets

Confidential, NJ

Salesforce Developer/ Admin

Responsibilities:

• Participated in Joint Application Development (JAD) sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical teams.
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Created modules for Pretrial, Day Reporting Centre, and Community Corrections.
• Conduct Identity Management workshop to understand Clients requirement & propose appropriate solution.
• Identified and resolved problems, which may impact projects by monitoring progress and project status.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Implemented Web Services for integrating internal non-SFDC systems to update relevant fields in Salesforce.com pages/objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integration experience to consume data from MDM systems as required.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica On-Demand.
• Worked on Campaign/Lead management integration between Eloqua and Salesforce.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Lightening, Import Wizard, Apex, XML, CSS, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel, People Soft, MDM, Eloqua.

Confidential, Arlington, VA

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Modified existing Approval processes and created Approval steps, which used Email Alerts and Field Updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Customized page layouts for standard objects and assigned Record Types by using VisualForce components.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Dashboards using customized Dashboard components.
• Leveraging Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Worked on SOQL & SOSL according to Governor Limits for data manipulation needs of the application using platform database objects. Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, CSS, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex DataLoader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.
• Worked on Data migration, Data Imports using Data loader and Bulk API.
• Queues, Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Implemented Web to Lead, Web to Case functionality.
• Communication with users in the organization with the use of shared files, chatter, and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, Page Layouts,Data Loader, Force.com, SOQL, CSS, Apex, HTML, Visual Force, Visual Force Controllers, Extensions, Rally, or CA technologies (Agile tool).

Confidential, NJ

Jr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE.
• Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Cases, Activities, Knowledge, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components, VisualForce Pages and Controllers.
• Developed and customized console view.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Work with end users to address requirements, usability, accessibility, security and change requests to ensure website functionality
• Create test plans and report test results.
• Involved in designing, development and to deploy the Custom objects, Custom Tabs, Components, Page layouts, Apex classes and Triggers Visualforce Pages, Apex classes to meets the requirements of the application.
• Created and used Email templates in HTML and Visual force.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, Change sets, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.