Service Delivery Manager Resume Baltimore, MD - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Service Delivery Manager

Responsibilities:

Promoted from Technical Recruiter to Service Delivery Manager within 4 months of joining company.
Manage numerous high profile client relationships across multiple industries
Serve as main liaison and coordinate communications including client goals, objectives and business needs between all facets of internal organization to ensure stated Service Level Agreements are being met and clients remain delighted
Ensure client retention and expand revenue growth within each client account
Secure and renew individual client/employee contract extensions
Manage field team of as many as 70 individual employees and consultants throughout the Baltimore/D.C. region as well as New York, Florida and Colorado
Negotiate and determine performance based pay rate increases and bonuses
Obtain monthly employee performance feedback to ensure client expectations are being met and deliverables are on time
Provide technical training when needed
Facilitate new employee and new client on - boarding
Develop new business through strategic prospecting and networking

Confidential, Baltimore, MD

Project Manager

Responsibilities:

Execute multi-level marketing projects for online lead generation company while completing degree
Expand B2B and B2C target markets and increasing client base 47% generating over 5,000 new leads per month
Reduce B2B client attrition 20% in 6 months saving over $250K in recovered revenue
Coordinate and improve marketing strategies between senior management and sales team
Upsell and cross-sell company services
Perform regular quality control checks to ensure client satisfaction and troubleshoot issues
Implement strategic selling process to better identify high potential clients

Confidential, Baltimore, MD

Talent Acquisition Account Manager

Responsibilities:

Manage full desk involving both new client development and talent acquisition life-cycle
Grow client base via strategic networking, industry research and persistence
More than doubled our client company portfolio adding 22 clients in 2010 alone via creative and multi-channeled research including web-based and integrated marketing initiatives
Collaborate with in-house recruiting team increasing placement efficiency
Attend regular trainings, webinars and industry networking events