PROFESSIONAL SUMMARY:

• An energetic, self - motivated and Certified Salesforce.com Developer and Administrator with Overall 7+ years IT work experience in Application Software Designing, Development, and implementation including 6+ years of experience in designing, modeling, analysis, and maintenance of Salesforce.com CRM Platform.
• Proficient in all phases of the software development lifecycle (SDLC). Adept Confidential working with Agile and Scrum methodologies to accomplish project milestones according to specific timeframes.
• Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders.
• Implemented and maintained Salesforce platform using Salesforce Sales Cloud, Service Cloud, Marketing cloud, and Lightning.
• Acquainted and well versed with Sales and Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Designed, setup and maintained Salesforce Standard Objects, Custom Objects, and Junction Object like Accounts, Contacts, Opportunities, Products, Price books, Cases, Quote, Proposal Leads and Campaigns as per requirement.
• Configured and customized Salesforce.com, experienced in creating Custom Formula Fields, Field dependencies, Relationships, Custom Tabs, Validation rules, Work Flows, Approval Processes, Record types, Page Layouts, Search Layouts, Analytic Snapshots to meet the client's requirement and functionality using SFDC.
• Exceptionally well in implementing Salesforce security model by like creating users, roles, profiles, field level security and permission sets. Implemented OWD, role hierarchy and sharing rules on controlling record visibility.
• Developed Custom reports, Static and Dynamic Dashboards to continuously monitor data quality and integrity.
• Built custom solutions with Synchronous/Asynchronous Apex classes, Triggers, DML, Dynamic SOQL and SOSL, Visual Force (Page, Component & Controllers), Apex Web Service, Partner WSDL & Enterprise WSDL.
• Extensive experience in automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, Email services, sharing rules and custom validation rules.
• Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. Configure platform to meet requirements including installation and configuration of app exchange applications.
• Created data migration strategies and solution from Traditional Applications to Salesforce using Import Wizard, Data Loader, Jitter bit Cloud Data Loader and Informatics Cloud Data Loader for Salesforce.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
• Good Knowledge of salesforce lightning schema builder, process builder, app builder, components, lightning connect and lightning out. Developed dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Advised for architectural decisions with Salesforce.com, Data Loader and other ETL integration tools for automated migration strategy from large variety of systems.
• Knowledge on CI (Continuous Integration), CD (Continuous deliver) models using GitHub and Jenkins.
• Hands on Salesforce Integration experience with REST API, SOAP API, BULK API, Streaming API and Asynchronous Apex.
• Experience in preparing Test Strategy, Test Plans, Test Cases, and Test Reports for continuous unit test runs and automated deployments to QA, UAT and Production.
• Proficient in deploying metadata from one org to another using Change Sets, Workbench, Force.com CLI, Eclipse with Force.com IDE, ANT migration tool and Salesforce Package.
• Extensive experience in SFDC Integration with third party applications and within house legacy systems using Apex callouts, REST APIs, and SOAP APIs.
• Coordinate with cross-functional teams (Sales Team, Business Development) to ensure effective utilization of the Salesforce platform.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing Rules, Apex Extensions, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and Reports, Opportunity Management, Case Management, SOAP API, REST API, Analytic Snapshots APTTUS Q-to-C (CPQ and CLM), Salesforce mobile app, Lightning Components, Salesforce Mobile SDK, Visualforce pages, Visual force Components and Controllers.

ETL Tools: Apex Data Loader, dataloader.io, Import Wizard, Workbench, Jitterbit Data Loader, Mass Effect

Languages: APEX, Visual Force, SOQL, SOSL, JAVA/J2EE, C++, C, AngularJS, Python

WEB Programming: HTML, CSS, JavaScript, jQuery, XML, Bootstrap, Ajax

Database: PL/SQL, SQL Server, Oracle, My SQL

IDE: Force.com IDE, Force.com Eclipse Plug-in, Visual Studio, cloud9

Operating Systems: Windows/XP/Vista/7/8/10, UNIX, Mac OS X

WORK EXPERIENCE:

Confidential, Santa Ana, CA

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce and documented the Business and Software Requirements.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Validated the requirements and ensured its traceability in various applications like JIRA & Confluence.
• Created POC on Salesforce Lightning Experience by recreating the functionality of an object with multiple relationships by Creating Lightning tabs, Controllers, Components with Aura Framework, by adding Aura Attributes and Aura Handlers for Events.
• Implemented Chatter Communities functionality across sales channel and internal teams to post updates on sales, feedback on requests.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management on sales cloud.
• Implemented deal registration process utilizing Web-to-Leads with approval processes and workflow automation.
• Worked on Sales cloud with Lightning to customize Page layouts & Home page, Task Management, Lead & Opportunity Management, Productivity Improvements, and Reporting.
• Configured the utility bar to access productivity tools like Lightning Dialer and Macros and modified the Sales console to assign all standard and custom user profiles to grant access to right people.
• Re-factored Apex triggers to improve performance and Bulkified triggers using best practices by using collections like Lists, Sets and Maps.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Accessed external data in real time with Lightning Connect to integrate with legacy systems like SAP, Microsoft and Oracle.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Involved in creating new Lightning pages and build custom Salesforce 1 Lightning apps for different business groups in the organization using Lightning App Builder.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on developing various Lightning Components, Events and Lightning Applications.
• Worked on Visual flows & Process Builder. Implemented jQuery Tables, and enhanced with JavaScript.
• Build new apps with the Lightning App Builder and Lightning Components.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Loaded data with Apex Data Loader and prevented data corruption and solved localization issues during data loading process.
• Extended the sales cloud with Salesforce CPQ to automate the proposal and quote process.
• Configures New Product Instance to meet business needs with fields, validation rules, workflows, along with dashboards and reports.
• Integrated Salesforce data and external data into wave analytics to enable users to explore and visualize the data with explorer and designer.
• Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.
• Used Jenkins for deployment, once the Component merge has been done in Bitbucket and the source is ready, into the other Salesforce instance.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Lightning, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, Visual Force (Pages, Component & Controllers), Custom settings, Workbench, Force.com, IDE, SAP, Custom Tabs, Email Services, Security Controls, SourceTree, Jenkins and Bitbucket.

Confidential, NYC, New York

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Salesforce Sales, Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Configured and created Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Setup and tested web-to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, accounts, cases and solutions, lookup relationships, approval process for consulting requests and status tracking and performed demos.
• Implemented On-demand Email-to-case functionality to send all email traffic outside of origination network’s firewall and Used Apex email services to convert email to cases.
• Worked on implementing Advanced Channels like call center, live agent, and Service on Salesforce (SOS).
• Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Experience in data integration to Saleforce.com CRM (SFDC) using Informatica Cloud Services (Data Replication Tasks, Data Synchronization Tasks & Mapping Configuration Tasks) as well Informatica PowerCenter.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed Salesforce components across Sandbox and Production instances using Force.com ANT migration tool, Change Sets and Workbench.
• Implemented declarative business process using Workflow Rules, Approval Process & Time-Dependent workflow Rules and defined record visibilities by setting up Organization-Wide defaults and Custom Sharing rules.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented real-time integrations to update Salesforce and Microsoft Dynamics CRM sales lead data from external applications.
• Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex classes, triggers and Visual Force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Developed Single-Sign-On (SSO) functionality, through which we can run SCM from Oracle Applications.
• Supported the Data Integration activities using Cast Iron to integrate the data with various business centers using Saleforce.com support.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes and development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges, and automated Email Process to send installation instructions to new and existing customers.
• Implemented Angular JS UI framework on websites which are likely to make changes over the life cycle.
• Raised defects and performed tracking using RALLY and reported to developers and test manager.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Bootstrap, Angular JS and jQuery.
• Involved in updating and execution of Test Cases according to the requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from the comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, JavaScript, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. Saleforce.com platform, Data Loader, Import Wizard, Visualforce Pages, Visual Flows, Data Migration, Angular JS, Dynamic Document Packages.

Confidential, Plano, Texas

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com.
• Implemented on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals).
• Worked on site.com for customization of content management along with creating various site maps and landing pages.
• Worked with the content management team to decide various contributor and publisher users.
• Participated in the identification and evaluation of third party applications from AppExchange to support a multi-year implementation roadmap.
• Extensive experience in developing Apex Classes, Triggers, Visual Force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots, and Dashboards
• Troubleshoot and worked closely with DocuSign integration.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems/databases.
• Extensively used REST APIs for integration between Salesforce and on external systems.
• Integrated applications using Web services by consuming the WSDL files for extracting the data from the external systems.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML, and CSS in Visual Force Pages.
• Good knowledge in writing test classes before deploying into production.
• Managed development and QA teams through the migration and consolidation of three legacy CRM systems into Salesforce.com.
• Worked closely with the Informatica integration team to define and map system objects, data elements and transformation logic between systems.
• Manage different versions of code using GitHub and deploy the changes to higher environment.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB. Worked on different Sandboxes for development & testing and Involved in migrating the code to production instance in installments using Change Set and Data Loader.
• Used Flosum tool for migrating the code from sandbox to production environment.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL, Flosum tool, GitHub, X-Author, Informatica, Ajax, APTTUS(CPQ&CLM).

Confidential, Atlanta, Georgia

Salesforce Consultant

Responsibilities:

• Developed prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in Agile development following SCRUM process and daily stand-up meetings. Mainly worked on Managed package and released new updates to end users after every sprint.
• Worked on customization, implementation and update focusing on Sales, Service and Marketing Cloud.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Worked on Data cleanliness & accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Implemented Service Cloud including Service Console, Customer Portal Communities, Case Feed, Knowledge Base & Entitlements.
• Integrated ERP systems with Informatica Cloud to get the live data to different Salesforce Objects.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules. And, also monitor standard analysis and reporting for marketing campaigns.
• Designed and developed custom UI using HTML5, CSS, Visualforce components and used jQuery, JavaScript for front-end validation.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs of the application.
• Implemented various Batch Apex, Queueable, Schedulable classes and the Future method for handling huge data transactions.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed various Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry .
• Worked on web technologies like HTML, XML, CSS, JSP, JavaScript, PHP, and bootstrap.
• Handling complex data migration from SQL and Oracle databases to Force.com using Jitterbit Data Loader.

Environment: Saleforce.com platform, Sales cloud, Service cloud Force.com IDE, Apex, Visual Force, VF Pages, Data Loader, HTML, Angular JS, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Batch Apex, Schedulable classes, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro, SQL, Oracle, Jitterbit, jQuery, JavaScript, SOAP API web services.

Confidential

Salesforce Admin

Responsibilities:

• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected. Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment in Salesforce Sales cloud and Marketing cloud.
• Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Designed and deployed Custom tabs, validation rules, Assignment Rules, Approval Processes and Auto-Response for Automating business logic.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Proficient in security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need
• Coordinated with IT development teams to build user stories, business requirements, and monitor data quality for data feed processes and Working with Marketing managers and converting their strategy into implementations using Marketing Cloud Exact Target.
• Implemented Salesforce Marketing Cloud and designed email automation journeys and segmentation.
• Worked with the Audience creation in Marketing cloud.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Responsible for technical coordination including email QA in HTML, writing SQL query and AMP script logic and leveraging assets to build and deploy email campaigns.
• Used Journey builder in running different campaigns along with Automation Studio and Contact Builder.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Developed and deployed A/B testing strategies to roll out the control version to be used in the final email campaign.
• Created various Custom Objects, Tabs, validation rules, formula fields. Used Visual force components like Page Block, Command Buttons, Action support, and Action Function.
• Configured the Account, Business Units and data filters, created new users, assigned appropriate roles and configured security settings.
• Integrated ERP systems with Informatica Cloud to get the live data to different Salesforce Objects.
• Created Relationships and created Junction Objects to implement Roll-Up Summary fields to aggregate data from child records on the parent.
• Implemented Data Security Features with secure hardware tokens to create a Failsafe Login Authentication Process.

Environment: Exact Target/Marketing Cloud, Marketing Cloud Admin, Marketing Cloud Integration, Automation Studio, Activities, Journey Builder, Audience Builder, Email Campaign, HTML, JavaScript, CSS, Triggers, Web Services, Reports, Email Services, Tracking, Sandbox data loading, Agile Methodology.

Confidential

JAVA UI Developer

Responsibilities:

• Coded frontend interface with Bootstrap, Angular JS, CSS, and HTML5.
• UI components for email and link sharing of documents and files for a Content Management System using jQuery.
• Used CVS to maintain source and version management and used Eclipse as IDE.
• Experience in Continuous Integration and Continuous Deployment using Jenkins, Ansible and GitHub.
• Lead development team using J2EE creating a web-enabled invoicing system for multiple locations.
• Involved in writing and executing PL/SQL stored procedures and functions and triggers for Oracle to create a Database Management System
• Responsible for UI and UX design, graphic design, assembling Flash-based videos, coding XHTML, jQuery, CSS, and JavaScript.

Environment: JavaScript, Node.js, Angular.js, bootstrap, backbone, CSS, Html5, Oracle, PL/SQL, JDBC, Cassandra, REST, Eclipse, Web-logic, GIT, GIT-Hub.