SUMMARY:

• 20+ Years' experience in the Information Technology Industry
• 15+ Years' experience providing application support for FinTech Applications
• 15+ Years’ experience as a Business/Systems Analyst
• 15+ Years' experience working within a Microsoft Windows Server Environment
• 15+ Years’ experience with SQL Database Administration & Support
• 15+ Years’ Experience in Corporate Tier 3 Helpdesk, Desktop & Mobile Support
• Proven leadership with the ability to work under pressure and meet deadlines.
• Proficient with Microsoft Windows 7 & 10, MAC OS, Linux OS
• Detail oriented, Self - Motivated initiative to learn new skills and enhance overall knowledge
• Able to relate to people at all levels of business and management.
• Demonstrated proficient understanding of Agile/Scrum management methodologies
• Proven leadership with the ability to work under pressure and meet deadlines.
• Application of in-depth understanding of business processes and IT requirements to streamline development resulting in enhanced automation and operational efficiency
• Detail oriented, self-motivated; takes initiative to learn new skills and enhance overall knowledge

PROFESSIONAL EXPERIENCE:

Confidential - OWINGS MILLS, MD

SECURITY ANALYST

• Perform security research, analysis, and design for production system and network infrastructure for CyberArk 8.1 PIM, AIM Suite of products
• Responsible for installation, maintenance and post implementation support of the CyberArk product for Enterprise Support Services
• Demonstrated project management skills and ability to track and report progress against established milestones, metrics and deliverables.
• Provided weekly time and status report updates to management for review
• Worked with business stakeholders, and production teams and across functional units to document Use Cases and develop proof of concepts for identity management
• Created Timelines targeting business initiatives that were to be implemented by target dates
• Coordinated meetings with stake holders to demo proof of concepts and schedule dates for implementation of proof of concepts into production

Confidential, Baltimore, MD

APPLICATION SUPPORT ANALYST

• Provided in house technical application support for the portfolio management system Advent APX
• Modified APX Reports to include columns or adjust formatting
• Resolved functional issues with packager (client reporting system) within the APX application
• Created Group Rules, Scripts, and APX Macros
• Installed and configured the APX client for end users
• Utilized T - SQL to troubleshoot APX application issues to reach a quick resolution
• Responsible for refreshing all components of the APX QA environment
• Configured application for SQL SSRS report creation
• Provided in house technical application support for the order management system Advent Moxy
• Monitored the morning import process for errors and successful completion
• Performed updates on security maintenance in the Advent Moxy database using T-SQL
• Experience with setting up custom Tags for FIX 4.0 and 4.2 protocol to send trades to brokers
• Resolved End of Day processing issues and trade allocation settlement delivery with Omgeo Oasys
• Responsible for refreshing all components of the Moxy QA environment
• Closed an average of 150 trouble tickets per month using KACE trouble ticket system
• Setup and tested compliance rules with Advent Rules Manager
• Played a leadership role in all contacts, upgrades, and application issues with all investment vendor system applications including but not limited to (Factset, Omgeo Oasys, Bloomberg, Advent Moxy,Advent APX, Advent Rules manager, Zephyr, InvestorForce,)
• Instrumental in all project phases of upgrading the portfolio management system from APX 3.0 to 4.6 and the order management system MOXY 6.0 to 8.6
• Experience creating Microsoft Visio diagrams to illuminate network diagrams.
• Responsible with new hire onboarding process employee setup including outlook contacts and adding them to the Microsoft Sharepoint 2010 intranet site
• Available for 24/7 rotational on call support
• Created workflows and tasks using Automation software Automate 9
• Database performance tuning to optimize performance of SQL 2008 databases
• Successfully restored and tested the APX & MOXY DR environment to support business continuity planning
• Created documentation on known application issues for the purpose of knowledge transfer and training

Confidential, Baltimore, MD

Business systems analyst •

• Converted business requirements into functional specifications and functional designs on small to medium scope projects meeting target dates and budget.
• Managed the life cycle of small to medium scope projects from project scoping, planning, requirements definition to issues resolution, testing, training and implementation
• Participated in planning and implementing new departmental policies and procedures that improved the overall performance and effectiveness of the business
• Developed, implemented and monitored operational procedures to facilitate accurate and timely processing and report production
• Provided consultation services to clients, technicians and Bank departments on basic to intricate functions of supported mainframe or distributed applications
• Performed periodic reviews of system capabilities, operational procedures and cost analysis.
• Instrumental in developing and implementing Business Continuity Planning and Disaster Recovery (BCP & DR) Plans for MTBIA
• Leadership role in all contacts, upgrades, and application issues with all investment vendor system applications at MTBIA including but not limited to (Factset, SS&C, Bloomberg, Bondedge, ILX, Future Trade, Telemet Orion, Instinet, Thomson ONE, TradeWeb, MorningStar)
• Responsible for SQL Database Administration maintaining SQL scripts, indexes, and complex queries for data integrity analysis and ETL processing to other financial analytical systems within Confidential
• Ensured best practices were adhered to and maintained through security, documentation, and change management
• Work with business stakeholders, application developers, and production teams and across functional units to identify business needs and discuss solution options and recommended efficiency improvements
• Designed and implemented an automated process to run daily updates and month end reports for fixed income analytical applications to update holdings in portfolio accounts, security index data enabling traders to perform what if simulations
• Responsible for all system and business analysis related to the trade life cycle process at Confidential
• Maintained Delivery Instructions for depository accounts, portfolios and brokers internal vs. external codes to enable STP delivery to our custodian for MTB Group of Funds trading
• Account setup and closure maintenance in the modeling and trade order management system
• Verified the data integrity of the trade order management system and reconciliation overnight batch processes in preparation for trading next business day
• Research, Identify and resolved any problems with created orders and trade executions. Enhanced process by including error checking procedures to reduce errors
• Collaborate with business with issues involving trades pending, SEC Fee changes and trade settlement
• Developed batch code to transmit executed trades via SFTP to the accounting system
• Customized holdings and transaction reports in our accounting system for data integrity research and audits.
• Provided oversight of the daily transmission and receipt of data files from custodial banks, pricing services and portfolio system vendors.
• Designed the Windows 2000 AD Infrastructure for the Portfolio Management ERP system
• Provided technical and system liaison support to the Executive Management, Portfolio Management group and Equity Traders
• Installed, configured, maintained and supported WinNT, Win2000, Win2003 Server, SQL Server 7 and SQL Server 2000.
• Successfully migrated over 100 end users into new Windows 2000 AD structure from NT4 domain.
• Promoted to System Administrator of Windows 2000/2003 AD and client OS installations
• Managed all installation, configuration, monitoring, and performance issues concerning the AD Servers also experienced with Compaq, HP, Dell and WINTEL servers
• Installed and Configured VMWare ESX servers as part of an effort to consolidate our network infrastructure and provide testing for DR
• Experience supporting Citrix and Citrix hosted applications
• Configured laptops for wireless networking, remote VPN support and mobile communication device PDA & blackberry
• Responsible for coordinating all changes to the network infrastructure, e.g. server patches, router upgrades, OS patches
• Provided desktop support that encompassed, inventory tracking, budget management, and documentation on procedures.
• Handled system tape backups. Manage the back office and servers that support primary communications via FTP.
• Performed maintenance on HP and Xerox printers. Document troubleshooting procedures and solutions.