PROFESSIONAL SUMMARY:

• Salesforce developer with 7 Years of IT experience that includes around 5 years of experience in Salesforce.com CRM Platform.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Certified in SFDC Administrator (ADM - 201).
• Certified in SFDC Platform Developer-I (DEV-401).
• Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Eclipse IDE, Change Sets and Ant Migration tool.
• Experience with Salesforce.com SOAP and REST APIs based Web Services to Integrate Legacy Systems to Synchronized the data in Salesforce.
• Involved in creating reports and dashboards.
• Extended or build new apps with the Lightning app builder, and Lightning Community builder for Communities.
• Experienced on sales cloud by involving in data management.
• Worked on Marketing Cloud.
• Experienced on Service Cloud.
• Experienced in implementing Communities.
• Experience in reviewing Test Procedures, defining Test cases, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration.
• Experience in agile development methodology.
• Experienced on Process Builder, workflow rules to automate the business process.
• Experience in Salesforce Force.com platform/Sales Cloud/Service Cloud implementations.
• Experienced in working with (GIT, SVN) Version control tools for code reviews.
• Compose Case management process Web-to-Case, Email-to- Case, Case Auto-Response Rules, Case Assignment Rules and Escalation Rules.
• Implemented REST API based web services to Integrate Legacy Systems to Synchronized the data.
• Experience in integrating Salesforce.com with ERP application SAP using ETL informatics-on-demand.
• Worked on Workflows rules and Approval Process, Page Layouts, Record Types.
• Proficiency in Object Oriented Programming Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies. Experience in databases such as SQL Server, Oracle and MySQL.

TECHNICAL SKILLS:

Languages: Apex, Java, C, C++.

SalesForce.com: Sales Cloud, Service Cloud

Force.com: Visualforce, Apex Classes, Apex Triggers, SOSL, SOQL, Web service Integration, Data Loader, Workbench, BatchApex Jobs, Workflow and Approvals, Dashboards, Lightning Framework, Aura Framework, Salesforce1, Data Integration, SLDS, Communities.

Web services API: REST, SOAP, BULK API

Database: Oracle, SQL

IDE: Force.com IDE, Sublime

Web Technologies: JavaScript, XML, XSL, HTML, AJAX, Windows NT/2000/XP/Vista/7/8/10, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, DE

Salesforce Lightning Developer/ Admin

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Worked on client-side validations using JavaScript for various Lightning Components in the application.
• Built custom CSS for all Visualforce pages and loaded in the static resource.
• Created Apex REST web service methods to inbound calls to salesforce and supported response in JSON and XML format.
• Working experience with JavaScript, jQuery, JSON.
• Worked on Lightning Process Builder to perform auto processes.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Entitlements and Milestones and Live Agent.
• Experience in using JavaScript for Client-side controller and helper controller, CSS,
• JSON in Lightning Framework.
• Scheduled Apex Batch jobs for processing large records.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Written Apex test methods and test cases with code coverage of more than 85%.
• Configured and used Version Control tool (Ex: Git) to maintain repositories for various releases.
• Worked on migrating components using Force.com IDE, Ant migration tool, Change Sets.

Environment: Agile, Salesforce Enterprise edition, Service Cloud, Sales Cloud, Apex, Visualforce, Tigger, AJAX, Workflow & Approvals, Web Services, Lightning Framework, Lightning Components, Aura Framework, Events Reports, Dashboards, HTML5, CSS3, Email Services, Controllers, Data Loader, JavaScript, SOAP, REST API, JSON, Eclipse IDE, Window 7.

Confidential, Denver, CO

Salesforce Admin/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements, designed UML and use-case diagrams.
• Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Implemented Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows rules, validation rules, Triggers, Apex classes.
• Deployed SFDC package from one organization to other organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Customized Email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
• Improved reliability and performance of reporting enables analytics and exception reporting.
• Created Lead, Campaigns to Lead, Assigning task and managing work flows.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Individually worked on creating and implementing the Web-to-Case functionality to solve and track customer issues.
• Implemented Customer Community.
• Involved in Data mapping and Migration of data from legacy systems to Salesforce.com Objects and fields using Data Loader.
• Written Triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Implemented Live Aget to interact with customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Designed & deployed Custom tabs, validation rules, Approval Processes & Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Used GIT to track the version of the code.
• Live Integrations using REST API to Legacy System to synchronize data.
• Migration using - Change Set Deployment, ANT Migration Tool, Eclipse.
• Worked on Customer Community Cloud.
• Created page layouts, search layouts, custom links, related lists, workflows and other
• Components on a record detail and edit pages.
• Written Apex Test Classes to ensure atleast 75% code coverage for migration from Sandbox to Production environment.
• Used the Sandbox for Testing and Migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Trigger, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Communities, Security Controls, Rest API, Bulk API, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand.

Confidential, Seattle, WA

Salesforce Developer

Responsibilities:

• Proficient in SFDC Administrative tasks: creating Profiles, permission sets, Roles, Users, Page Layouts, sharing settings, Email Templets, Reports, Dashboards, Tasks and Events, Workflows, and Data validation, formula fields.
• Experience with Apex, Apex Trigger, Visualforce, SOQL, Customer Portal & Partner Portal, Apex Data Loader.
• Developed and configured various Reports, Report Folders and Dashboards for different user profiles based on the need in the organization.
• Created email templates with Merge Fields to personalize Email content.
• Worked on Relationships such as Master-Detail Relationship and Lookup Relationships.
• Implemented Case management process Web-to-Case, Email-to- Case, Case Auto-Response Rules, Case Assignment Rules and Escalation Rules.
• Customize and configuration of Sales Cloud and Service Cloud as per the Business needs.
• Worked on Lead Object to Capture Leads using Web-to-Lead, Lead Assignment Rules, Lead Processes, Lead Auto-Response Rules.
• Proficient in Data migration and integration using Data Loader.
• Writing Test Classes to make sure 75% code coverage.
• Used Validation rules, Formula fields to prevent wrong data into objects.
• Worked on Workflow rules as per the requirement.
• Experience in implementing sharing settings for Entire Organization.
• Used Html, CSS, JavaScript, Ajax tool kit in Visualforce pages for customization of application.
• Experience in Sandbox Environment, Force.com Eclipse IDE, Change Sets.
• Experienced in version control tools GIT.
• Involved in Integration of Salesforce with Legacy Application SAP using Informatica Cloud.
• Worked on Batch Apex, Apex scheduler.
• Worked in Agile environments for faster development.

Environment: Apex, Visualforce, SOQL, Triggers, Security Model, Data validation, formula fields, Reports, Dashboards, HTML, JavaScript, CSS, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Eclipse, Sandbox, Production environment.

Confidential, Seattle, WA

Salesforce Developer

Responsibilities:

• Participated in Requirements Gathering Sessions/ Joint Application Development sessions between IT and Business, documented business requirements document (BRD).
• Involved in design and implementing Custom objects and adding custom fields to Standard Objects to meet business needs.
• Extensively worked on developing various Visualforce pages and controllers to address both partner and internal related functionalities like Partner Performance, Cases Closed by Default, Compliance (Certifications & Trainings) Requirements, Deal Submittals, Lead Submittals, Revenue Performance, Partner Rebate Submittals, and Rebate Statements.
• Implemented multi - level Approval Processes (Account Manager Channel Manager Regional Lead) for Deal Submittals, Lead Submittals, Partner Rebate Requests with workflow rules like Field Updates and Email Alerts.
• Implemented and used various supporting functionalities like Public Groups, Queues and Custom Settings for addressing business needs.
• Developed Letter Heads, Email Templates (HTML & Visualforce) for Internal and external communications.
• Implemented various Batch Classes and Schedulable Apex classes to process data from staging objects for KPI Data, Partner Revenue Data and Certifications Expiration Alerts.
• Worked on Data integrations using Informatica Cloud to load the data from Internal Oracle Database to Salesforce.com.
• Developed various Test classes for unit testing.
• Closely worked with Business Team during UAT, addressed Change Requests and functional defects.
• Involved in troubleshooting and addressing production defects in various functional areas.
• Involved in deployments, used Change Sets/ Force.com Migration Tool and Deployed various components through Release Process.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force ( pages, components and controllers), Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service.

Confidential

Salesforce Developer

Responsibilities:

• Worked in Design, Development and Support phases of Software Development Life Cycle(SDLC).
• This application is based on Struts framework Struts architecture is a variation of the classic Model-View-Controller (MVC) design paradigm.
• Worked on J2EE concepts which are involved in different phases of SDLC Life Cycle.
• This system was developed using JSP, Spring MVC, Servlets, JavaScript and oracle Worked on Forgotten Password, Forgotten Username.
• Developed and implemented applications using Eclipse.
• Active participant in team meetings & developed Web forms using Web Services and JSP Designed and implemented components that convert data to valid XML that is transformed by XSL/XSLT files to HTML.
• Worked on CSS, HTML, JSP and GUI.
• Involved in Unit Testing and other testing process.
• Used a different layer called Exception Layer to handle Exceptions.
• Created documentation as required.
• Participate with ad-hoc troubleshooting, functionality problems and performance bottlenecks as needed.
• Used SQL Queries and Stored Procedures extensively in retrieving the contents from SQL Server.

Environment: Java, J2EE, CSS, Servlets, JSP, JDBC, HTML, Eclipse, Tomcat, Oracle.