PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential

• Reduce overall company’s computing cost by managing migration of entire data center to AWS.
• Save $400,000 annually by decreasing operating budget, reconstructing and negotiating new contract with an enterprise technology solutions provider.
• Lead successful build out of several new facilities, including installation of circuits, purchasing hardware and implementation of network infrastructure.
• Manage multiple IT projects simultaneously; oversee infrastructure, security, network and end user service leads; help to implement and deliver projects on time.
• Communicate daily with clients, highly technical staff, and functional leads while prioritizing each group’s work and resolving concerns.
• Analyze and understand company’s business needs from both a functional and technical perspective.
• Software tools used: Share Point, Microsoft Project, Visio

IT Project Manager

Confidential

• Supported full life cycle of multiple projects including requirements gathering, creation of the design and schedules, obtain and manage resources, facilitating project execution, deployment and maintenance.
• Leaded project teams composed of cross - functional representation from multiple business units.
• Studied and analyze stakeholder’s requirements to provide integrated, enterprise level technology solution that helps lower operating cost and provide crucial technology infrastructure.
• Coordinated cross-functional meetings with internal teams and vendors to meet overall stakeholder expectations and company’s objectives.
• Conducted organizational research for projects focused on defining processes across sales, billing and technical teams.
• Respond to execution issues and information requests within define areas of responsibility while progressing on project work.
• Software tools used: Uberthmith, Kanbanize, Confluence, MS Suite

Business Analyst

• Coordinated and facilitated meetings with clients and IT experts to gather and document requirements and explore potential solutions; communicated these requirements to clients and technical leads by constructing conceptual data and process models.
• Coordinated User Acceptance Testing (UAT). Assisted in analyzing testing results throughout the project, producing release notes and drafting software manual.
• Prepared training plan and documentation for the end user; participated in training of the personnel.
• Participated in transferring data from database to developed software.
• Managed requirements throughout the Software Development Life Cycle (SDLC).
• Prepared User Guides and Manuals to facilitate user’s interaction with the system and managed various post-production efforts such as enhancements and application support.
• Software tools used: cPanel, AWS Console, VMware, R1Soft, Nagios, Cacti, Kayako, Hight Orbit, Redmine, Wikipedia

Confidential

Systems Administrator/Technical Support

• Helped dedicated hosting and server co-location customers by assisting with installation and configuration of operating systems.
• Provided system administration support for Unix systems including server and workstation upgrades, backup and disaster recovery monitoring, user account set up and security administration.
• Supported customers with domain registrations, DNS services, and web hosting and email accounts maintenance.
• Identified and resolved virus outbreak for various accounts by isolation and removal of malicious files from systems.
• Provided hands on support with hardware, software and network troubleshooting as well as server provisioning and decommissioning within the data center.
• Prepared and reviewed technical documentation of various internal system issues and note possible solutions for internal use.
• Experienced programming in languages such as Python, HTML, CSS and Bash, SQL, MySQL and working with Unix and Windows.

Confidential

Assistant Manager/ Server

• Assisted managers with all daily operations of the store and responded to employee and customer concerns.
• Supervised staff of 30+ employees, included staff training, scheduling and semi-annual performance evaluation.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Set budgets and executed plans for department sales goals, inventory management and staff development.
• Analyzed and planed restaurant sales; organized marketing events and created promotional plans.
• Developed marketing campaigns to increase visibility of the restaurant: analyzed market demographics, defined the target market, and determined advertisement placement.

Confidential

Business Manager

• Developed and build business from start up and achieved annual profit goals each year.
• Performed business planning, financial analysis and developed forecast revenue and expenditure.
• Partnered with AAA and various shops in order to grow company’s service territory.
• Prepared annual financial reports; managed account payable, account receivable, monitored and recorded expenses; coordinated monthly payroll functions for employees.
• Documented all services and activities in accordance with appropriate standard and business practices in order to maintain stable procedure along the business development and success.