PROFESSIONAL SUMMARY:

• Overall around 8 years of experience in the field of IT including 7 years of experience in Salesforce.com CRM and one - year experience as a Java developer with proven ability to articulate business values.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Chatter, Communities & AppExchange applications.
• Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.
• Experience in Configuration, Customization, Deployment and Integration of SFDC.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts and field updates according to application requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Dealt with querying Force.com database using SOQL & SOSL queries and designed separate VF pages by writing queries in Apex classes which helped to write multiple queries.
• Worked closely with Business Users to enabled business process using SFDC.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Worked on different orgs of salesforce from Sandbox to Production, we had Functional and E2E Sandbox’s where Functionality will be tested by QE team, and bugs will be assigned to the respective developers.
• Experienced in creating Salesforce Lightning Applications, combining Salesforce Lightning Design, Lighting App Builder and Lightning Component features.
• Have administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Configured the Partner Portal to give the data access to the Partners outside the Organization.
• Hands on experience in application development using Java, RDBMS, and Linux shell scripting.
• Expertise in Web technologies using Core Java, J2EE, Servlets, EJB, JSP, JDBC, Java Beans, and Design Patterns.
• Detailed understanding of Software Development Life Cycle (SDLC) and sound knowledge of project implementation methodologies including Waterfall and Agile.
• Clearly have the knowledge on Governor limits depending on the editions which we use.
• Excellent team player with excellent analytical skills and oral and written Communication.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component& Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL Aura Framework.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool. Jenkins.

Operating Systems: Windows XP, Windows 2007, Windows 2008, Linux.

Data Bases: Oracle, MySQL, SQL server.

Web Technologies: HTML, CSS, AJAX, XML, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, NY

Salesforce Developer/ Admin

Responsibilities:

• Part of development team for Service cloud implementation End to end
• Developed Salesforce communities
• Worked on Integration REST API
• Developed Lightning Components, Apex Classes, Test classes, Visual force pages.
• Implemented Process builders, Workflow, Flows, Approval process, Validation rules and Admin related stuff.
• User story estimations and timelines
• I have been involved in standup meetings which will occur for on alternate days in a week which helps developers to know what they are working on or what they should be working on
• Experience in creating Lightning App Builder Pages for various objects for better user interface to users.
• Code has been written for Client side and Server side for the functionality of Lightning UI Page.
• We use change sets and workbench tools for Deployment and if there are any failures had the capability to handle those
• Involved in Sprint planning where interacted with the End users, Product Managers, Business Analyst which helped our team to get more understanding about the Functionality which intern helps easier in the Implementation side

Environment: Saleforce.com platform, Apex, service cloud, Deployments, Force.com Migration Tool, Change sets, Data Loader, Lighting Controller, SSO, .Net, SSIS, Service Cloud Visualforce (Components & pages), MS office, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lightning (Design system and Components), REST/SOAP API Web Services, CSS, Javascript, HTML, Security Controls

Confidential

Sr. Salesforce Developer/ Admin

Responsibilities:

• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Created Custom Objects, defined lookup and master-detail relationships on the objects.
• Designed and deployed Workflows, Validation rules, Approval Processes, Process Builder for automating business logic.
• Working on Apex Triggers effectively in the applications to get the things automated for bulk operations.
• Involved in bulk data migration and integration using Apex Data Loader, SOAP, Rest Web Services.
• Created Custom Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• We use Jenkins for Deployment and if there are any failures had the capability to handle those.
• Designing and development of visual force pages as per the user requirements.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Expert knowledge of MVC concepts, object-oriented methodologies and approaches.
• Created REST API for various REST inbound and outbound calls.
• Involved in all the Pilot releases and continuing works on next releases and corrects the major bugs which was found on earlier releases.

Environment: Salesforce.com, Security Controls, Apex classes, VF pages, Triggers, Permission Sets, Jenkins, Sublime, Mavens Mate, GitHub, Jira, sandbox Dev, Functional. and E2E.

Confidential, Almeda, CA

Sr. Salesforce Developer

Responsibilities:

• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/ Salesforce Marketing Cloud.
• Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle.
• Integrated with Salesforce by using Marketing Cloud connector (V5).
• Configure Salesforce and marketing cloud integration user along with configuration in salesforce.
• Support the Email Marketing Manager in the development of new business requirements.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in working with Collections like List, Set and Map.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing
• Knowledge in AppExchange Applications for integrating with third party applications.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.

Environment: Saleforce.com platform, Marketing Cloud, Apex Language, Data Loader, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Tableau (Desktop & Server) Security Controls, Eclipse IDE Plug-in.

Confidential, Santa Clara, CA

Salesforce Developer/ Admin

Responsibilities:

• Deliver branded proposals without leaving Sales Cloud using MondayCall Salesforce CPQ and Configure quotes with speed and accuracy.
• Integrating on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs.
• Customized tabs worked with various standard objects including Accounts, Contacts, Opportunities, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the applications.
• Implemented new feature enhancements on Service cloud console view and developed few Visual force components.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Good with Configure Price Quote (CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
• Involved in integration of their legacy system with Salesforce CRM package through web services based on BULK API.
• Designing and development of visual force pages as per the user requirements.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Expert knowledge of MVC concepts, object-oriented methodologies and approaches.
• Created REST API for various REST inbound and outbound calls.
• Implemented communities with Single Sign-on.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL and Eclipse IDE Plug-in.

Confidential

Salesforce Admin

Responsibilities:

• Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Migrated customer reference data from Boulder Logic Database into customized objects of the company's Salesforce.com CRM tool.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of the data.
• Implement picklists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Adhered to the best practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts and field updates for Business Automation.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Experience with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Help users with Chatter teams/groups and followed application as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: Salesforce.com platform, CRM, Reports, Security Controls, Sales cloud, Data loader, Change Set Eclipse IDE.

Confidential

Jr Java Developer

Responsibilities:

• Worked on both WebLogic Portal 9.2 for Portal development and WebLogic 8.1 for Data Services Programming. Developed the presentation layer using JSP, HTML, CSS and client validations using JavaScript.
• Developed user interface using JSP, Struts Tag Libraries to simplify the complexities of the application.
• Developed business logic using Stateless session beans for calculating asset depreciation on Straight line and written down value approaches.
• Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle.
• Created java classes to communicate with the database using JDBC.
• Responsible for design and implementation of various modules of the application using Struts-Spring-Hibernate architecture.
• Developed the Web Interface using Servlets, Java Server Pages, HTML, and CSS.
• Extensively used the JDBC Prepared Statement to embed the SQL queries into the java code.
• Developed DAO (Data Access Objects) using Spring Framework 3.
• Developed Web applications with Rich Internet applications using Java applets, Silverlight, Java.
• Deployed this application, which uses J2EE architecture model and Struts Framework first on WebLogic and helped in migrating to JBoss Application server.
• Used JavaScript to perform client-side validations and Struts-Validator Framework for server-side validation.
• Designed and developed the application using various design patterns, such as session facade, business delegate and service locator.
• Involved in designing use-case diagrams, class diagrams, interaction using UML model with Rational Rose.

Environment: Java, Servlets, JSP, EJB, J2EE, STRUTS, XML, XSLT, JavaScript, HTML, CSS, Spring 3.2, SQL, PL/SQL, MS Visio, Eclipse, JDBC, Windows XP, WebLogic portal, JBoss.