PROFESSIONAL SUMMARY:

• Over 8+ Years of experience in IT industry in various stages of Software Development and Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development and Java technologies.
• Strong Knowledge in Sales force Administration/Development and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Extensive experience in designing of Custom Objects, custom fields, Pick - list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in Sales force Administration/Development including analysis, modeling, design, coding, testing, Maintenance of CRM systems on Windows Platform as well as a professional Implementation Analyst well versed in implementing product suites.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Strong experience with Apex classes, Triggers, Controllers and Controller Extensions, Visual Force, SOQL and SOSL.
• Acquainted with all the onerous tasks that appertain Sales Cloud, Service Cloud, Marketing cloud & Community Cloud.
• Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Sales force custom objects, Junction objects, master-detail relationships and lookup relationships.
• Implemented Quote-to-Cash solution using APTTUS CPQ, Depth understanding of the APPTUSCPQ, APTTUS CLM data model and functionality.
• Significant Experience in handling all the administrative tasks. Extensive experience with Sales force CPQ, Wave Analytics and Sales force Lightening.
• Proficient in Data Migration from Traditional Applications to Sales force using Data Loader Utility, Data Extraction, Data Import Wizard and Data Export Wizard.
• Good understanding of SAAS, PAAS and IAAS cloud computing services.
• Expert in creating Business Requirement Documents, Functional Specification Documents(FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experience on Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader.
• Have experience is Sales Cloud and Service Cloud implementations.
• Extensive experience in developing enterprise applications using Java and frond end technologies such as JavaScript, JQuery and CSS.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Experience in using Force.com IDE and Change sets for deployments.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Excellent knowledge in utilizing third party applications from Sales force AppExchange.
• Excellent experience working with SOAP and REST web services.
• Experience in Quote -to Cash tool, APTTUS CPQ and integration.
• Proficient in user interface and web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Superior analytical, troubleshooting, communication and presentation skills.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Salesforce.com CRM: Sales force CRM, Sales force SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Sales force Outlook, Marketing & Community Cloud, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, SOAP API, REST API, Informatica cloud.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform, Informatica cloud.

Source Control: Git, GitHub

Testing Tools: QTP, Selenium, Test Complete, Perfecto

Tools: Force.com IDE, Eclipse IDE Plug-in, Force.com Explorer, AppExchange, Data Loader, Cast Iron, Informatica power center.

Java Skills: Java, J2EE, Servlets, JSP, JDBC

Web Technologies: Web Services, XML, HTML, CSS, JavaScript, JQuery

Methodologies: Agile, Scrum, Waterfall

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Language: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Databases: Windows NT / 2000 / Vista, Windows Server, UNIX, Windows 7.

Servers: Apache Tomcat, Web logic

Operating Systems: Windows, UNIX (Solaris, HP-UX), MS Word, MS Excel, MS Office.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sales force Admin/ Developer

Responsibilities:

• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Used Sales force Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database.
• Worked on Apttus CPQ configuration and integration.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com Chat servers created with node.js using Redis for message routing, but never deployed to production.
• Experience evaluating and integrating Sales force. AppExchange solutions within overall implementation.
• SFDC integration using web service and apex programming, service entitlements Salesforce.com service cloud functionalities.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experienced with creating Workflow rules, validation rules, formula fields, auto assignment rules in the Licensing project.
• Created various Batch jobs and time-based workflows to update the data regularly.
• Supported the data migration activities for migration of the data from various business sources with the support of Sales force CRM.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Documented and shared the requirements with Salesforce.com consultants for further implementation.
• Successfully implemented Web to Lead and Web to Case in the organization.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API Actively involved in most critical phase of the project, in the development and support areas.
• Instrumental in performance tuning of programs during the post Deployment and Deployment period.
• Worked with Business Analysts in solving various case related to configuration issues and user login issues.

Environment: Salesforce.com platform, Apex Language, Lightning, Apttus CPQ, Visual force Pages, Data Loader, Workflow & Approvals, Email Services, Rest API, Soap API, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, Controllers, REST API, HTML, Java Script.

Confidential, Washington DC

Sales force Admin/ Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Conducted sessions with the management, different third party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Built relationships across multiple technology, operations, services, sales, program and product teams to accomplish end goal.
• Worked extensively in customization of Sales Cloud by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created workflows for automated lead routing, lead escalation and email alert. Created sharing settings and gave field accessibility.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Jitter bit, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Dallas, TX

Sales force Administrator

Responsibilities:

• Worked with the Functional Analysts and business partners to understand and manage requirements through analysis, design, build, testing and then release to production.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Various Custom Reports and deployed them for different business user levels.
• Created user accounts, managed profiles, security and workflow rules.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads and cases.
• Customize Work.com page layouts, fields.
• Develop Validation rules and workflows.
• Created custom controllers implementing complex code for retrieval from Sales force to Visual Force pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Exposed Apex classes as Rest APIs and triggered workflows from third party applications.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created and maintained User Roles, Security, and Profiles that was required for the Sales force Knowledge implementation.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visual force Pages & Apex Controllers, Salesforce.com Data Loader, Eclipse IDE, Custom Objects, Custom Tabs, Force.com Eclipse Plug-in, Data Loader, SOQL, SOSL, Email Services, Security Controls, HTML, Java Script, CSS, SOAP.

Confidential, Omaha, Nebraska

Sales force Developer

Responsibilities:

• Analyzed the business requirements and mapped to Sales force .
• Involved in data migration from Excel to Sales force using Apex Data Loader .
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse .
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Sales force with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML

Confidential

Java Developer

Responsibilities:

• Designed and implemented the User Interface using JavaScript, HTML, CSS, XHTML, XML, JSP, and AJAX.
• Involved in developing business components using EJB Session Beans and persistence using EJBEntity beans.
• Used Spring JDBC to execute database queries.
• Developed message listener code and Restful Web services client to consume JSON messages using Spring JMS configuration.
• Involved in development of custom Servlet handling http request and response objects.
• Design HTMLprototypes, visual interfaces and interaction of Web-based design.
• Involved in the deployment of the application in Integration and Implementation environment.
• Used springframework for Dependency Injection and JDBC connectivity.
• Create JSP pages for the Customer module of the application.
• Involved in developing the DAO layer to interact with MySQL database.
• Utilized multi-threading in programming to improve overall performance.
• Developed Web service modules based on SOA architecture to consume services.
• Implemented modules using Core Java APIs, Java collection, XML, Threads and integrating the modules.
• Involved sending JMS message queues to different layers in the module.
• Worked with version controller tools such as SVN and JIRA as issue tracking software.
• Actively involved in code review, performance tuning and bug fixing phases.

Environment: Core Java, UNIX, J2EE, EJB, XML Schemas, XML, JavaScript, JSON, CSS, HTML, AJAX, Hibernate, Design Patterns, Servlets, Web Sphere, SVN, JUnit, JMS, MySQL, REST, JBOSS, Maven, Web Services, Apache Tomcat, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed and implemented GUI functionality for Process Flow module using JSP, Struts, JavaScript, CSS, Struts, Action Forms and Struts Action Servlets.
• Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.
• Used JSP Standard Tag Libraries (JSTL) to implement the logic inside the JSPs.
• Extensively used Validation framework for client and business logic validations.
• Developed various test cases and performance unit testing using JUnit.
• Used ASP.Net MCV4, Html5, css3 to design the presentation layer of the website Developed Ant build scripts, created WAR files and deployed in JBoss application server.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model.
• With help of Informatica integrated Sales force with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Sales force integration scenarios.

Environment: Java 1.7, Linux, Servlets, JSP, JSTL, JDBC, JavaScript, JDK, AJAX, Java Script, Hibernate, JBoss,, ANT, HTML, XML, CSS, Oracle 11g,, Java Port lets, Struts2, Junit.