PROFESSIONAL SUMMARY:

• Having 8+ years of hands on experience in software development within six plus years of experience on force.com platform as an administrator and a developer and Two plus years of experience on java that includes Design, Development, Testing and around Two years of experience on salesforce Lightning to develop mobile apps and maintain the web sites.
• Good working knowledge in salesforce administration to implement and configure in CRM and Salesforce applications based on Apex language and Visual force.
• Extensive experience on SFDC administrative tasks like creating custom Objects, custom Fields, Custom Tabs, creating Snapshots, Profiles, Roles, Users, Page layouts, Picklist, generating E - mail services, giving Access to Users, generating Reports, creating Dashboards, creating Workflows and Approval workflow triggers, Validation Rules and creating Visualforce pages etc.,
• Worked on different CRM modules like sales cloud, service cloud and marketing and having knowledge on Apttus CPQ, Apttus CLM.
• Having knowledge on implementing Email-to-case, Web-to-case, Assignment Rules, Workflows, Email Services, Triggers, and Escalation Rules.
• Experienced in Software Development Life Cycle (SDLC) such as Requirements Gathering, Project Design, Development, Support and maintenance phases to meet requirement of project.
• Extensive experience in activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for different Business users.
• Extensive experience in Data Migration from Traditional Applications to Salesforce.com using Data Loader and middleware programs using Java.
• Worked on almost six projects by using Waterfall and Agile methodologies.
• Experience in web services like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP, JSON, AJAX, RESTful APIs
• Working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Experience in Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML).
• Knowledge on creating records and charts, export the data to Excel sheets.
• Expertise in data loader to migrate the data from Excel or CSV files to SFDC.
• Worked on different client locations to improve their business by using SFDC over six plus years.
• Extensive Knowledge on both Front end and Back end technologies like Java, html, CSS, JavaScript, C# etc.,
• Worked on salesforce.com standard objects like campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, and Reports.
• Creating Contacts, email alerts, events and tasks between outlook to salesforce and salesforce to outlook
• Experience in salesforce.com sandbox and production environments and experience in managing Full Sandbox, Developer Sandbox and Configuration-only Sandbox.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in Data Migration using Data Loader. Worked on Integrating Salesforce systems using SOAP and REST API's.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Controllers, Json, Salesforce.com, Workflows and Approvals, AppExchange, Apttus CLM, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, zPaper Solutions, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Oracle Big Machines CPQ

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE:

Confidential, Virginia

Senior Salesforce developer with lightning

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as Admin to identifying, planning and implementing new salesforce.com features and functions (New screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the scrum and sprint meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading millions of records and experienced in cleansing and De-duplicating bulk loads.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, and Knowledge.
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Creating Apex Classes by using WSDL and writing business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes and Triggers and linked them to manage the workflows Implemented in the system.
• Configures customer and seller communities
• Developed custom visualforce pages for communities
• Used community cloud to build deeper relationship with customer to provide better service and assist them through online
• Integrating on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs.
• Created profiles and implemented Object and field level security to hide important information
• Using force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Working on Lightning components along with controllers and used AJAX to retrieve the data from an object.
• Created modern Enterprise Lightning Apps combining with Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features.
• I configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience. Tested the Lightning components.
• Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Integrated the Web Services for extracting the data from external systems to display in the page salesforce.com.

Environment: Salesforce.com platform, Apex Language, CRM, Apttus CPQ, Apttus CLM, Visual Force, Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica.

Confidential, Bellevue, Washington

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Developed Visualforce pages, controllers for goal setting and performance evaluation.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP and Informatica Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities intoSalesforce .com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Have built Salesforce Knowledge and developed Communities for customers, partners and Employees.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP&REST.
• Written SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor's limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database
• Performed the roles of Salesforce .com Developer and Administrator in the organization
• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab
• Used Service console for case management an even enabled knowledge object in the Organization.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Sales Cloud objects like Accounts, Leads, Pricebooks, Products, Opportunities, Quotes, Quote Line Items, Orders and Order Products.
• Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Experienced in leveraging Sales Cloud functionality including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.
• Built package.xml and deployed components to sandbox and production instances using Force.com migration tool, Workbench and Change Sets.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in experience.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API, Informatica, Sandbox.

Confidential, Pennsylvania

Salesforce Administrator/ Developer

Responsibilities:

• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Campaigns etc.
• Actively worked with Salesforce Sales cloud and Service Cloud Implementation.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Used Service console for case management an even enabled knowledge object in the Organization.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.
• Worked with SF chatter, which helps the users to communicate with the organization easily and quickly.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Web Services.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom object.
• Created APEX custom controllers implementing complex code for retrieval from sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods and Visual Force pages to implement the custom functionality.
• Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus
• Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Performed tasks for data migration like data mapping and data loading.
• Developed and configured various custom Reports and report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and involved in Testing Life cycle.

Environment: salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX, Web services API

Confidential, Central Islip, NY

Salesforce Administrator/ Developer

Responsibilities:

• Worked on various Salesforce .com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created Roles and Profiles depends on organization needs and implemented Record-Level and Field-level security and configured their sharing rules.
• Support Customer Services - Call Center Application developed on Salesforce Service Cloud
• Worked with various Salesforce .com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Rollup summary fields, validation rules, and dependent pick lists and complex page layouts.
• Worked on case management, captured the cases from the company’s website and customer emails.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Salesforce.com configuration and design of service cloud,sales cloud and force.com solutions, with an emphasis on service cloud solutions.
• Worked on cases, solutions, live customer feeds
• Worked on the Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console etc.,
• Support Patient Services - Call Center Application developed on Salesforce Service Cloud.
• Setup field level security for customer objects .
• Develop the events which work based on the flows. Used to perform the multiple actions using process builder.
• Worked on auto response rules if customers contacted after and before the business hours.
• Created email templates and merge them for different standard and custom objects.
• Worked on various AppExchange products according to the needs of organization.
• Worked on mapping the fields between the current reporting system and salesforce using Data loader.
• Knowledge on CTI tools like CTI data connector to track the incoming calls and cisco unified communication tool.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed business logic in Apex programming using Eclipse IDE.
• Created Executive and other Dashboards using wave Analytics.
• Experience in data migration activities for migration of data from various business sources with the support of Salesforce.com.
• Created test scenarios on Sandbox environment and used Force.com components Deployment wizard for migrating data between Force.com IDE and Sandbox environment.

Environment: Salesforce.com platform, Record types, Dashboards, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards

Confidential, NY

Salesforce Administrator

Responsibilities:

• Design & Develop new features based on the new requirements given in the enterprise release initiatives.
• Developed the presentation layer using JSP, HTML, CSS and client validations using JavaScript.
• Developed entity enterprise java beans to build the persistent layer of the database.
• Used Agile Methodologies throughout the project.
• Involved in designing the SQL Tables using normalization and also worked on creating complex stored procedures, Views and Triggers.
• Generated unit test Scripts using JUnit.
• Deployment of application on WAS server.
• Involved in code refactoring, code review and code optimization.
• Develop and execute Unit Test plans, ensuring that results are documented and reviewed with Quality Assurance teams responsible for integrated testing.
• Functional testing, regression testing and unit testing for all project builds.
• Implemented object/relational persistence (Hibernate) for the domain model.
• Involve in release implementations and supports.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Worked with SOQL,SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers, Apex Classes, Batch Apex and Scheduled Apex.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages.
• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.

Environment: Java, DB2, JSP, EJB, Servlets, JDBC, HTML (4.0), XML & Java Script, RAA, RSA, RAD, RDz, RDz UT, WebSphere Application Server, Tomcat

Confidential

Software Engineer

Responsibilities:

• Used HTML and JAVASCRIPTS to format the front-end pages and to validate them.
• Participated in team meetings effectively.
• Developed packages, procedures, functions, and triggers for the application.
• Created the Database and different objects in it. Wrote triggers and packages using PL/SQL. Creating users and granting them the roles.
• Created different Forms and Reports. Developed Test Plans and test cases for coding.
• Providing result sets to front end.
• Optimized the queries to improve the performance of the application.
• Performing the tests on the newly coded procedures and documenting the same.
• Performing the coding of PL/SQL objects using the coding standards.
• Understanding the requirements using functional documents and client specified documents.
• Interacting with the clients to understand the requirements and writing functional specifications.
• Writing technical documents using the functional specifications.
• Writing PL/SQL code using the technical and functional specifications.
• Preparation of design document. Studied the ER Diagrams and design of the database.

Environment: Oracle 10g, Java, SQL, PL/SQL, TOAD, SQL Developer.