PROFESSIONAL SUMMARY:

• A salesforce certified professional with over 7 years of IT experience includes 4 years of experience in Development, Administration and Support of Salesforce.com with domain experience in Financial, Banking, Health Care, Retail and Non - profit Organizations in Software Development and support of applications.
• Experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Extensively worked in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Custom Buttons & Links and S-Controls.
• Experience in establishing relationships based on business use cases using salesforce relationships Master-Detail, Lookup and Many-to-Many(Junction Object) between objects.
• Hands on experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
• Experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, and Approval Process.
• Hands on experience in implementing Sales Cloud, Marketing Cloud, Service/Support/Call Center and Collaboration(Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.
• Implemented Lead Management(Web-to-Lead, Assignment Rules, Auto Response Rules) and Case Management (Assignment Rules, Escalation Rules, Auto Response Rules, Email-to-Case).
• Working knowledge in integrating Salesforce.com application with external systems using - SOAP and REST Web service and salesforce WSDL's (Partner and Enterprise).
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience in creating User Interfaces (UI) using CSS, HTML, JavaScript and AJAX.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Worked in developing various lightning components, events and lightning applications.
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Experience in modifying visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience in performing CRUD(Create, Read, Update\Upsert, Delete) operations of data using Dataloader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• Experience in migration of applications from Sandbox to Production using Force.com Migration Tools like Eclipse Force.com IDE, Change Sets, and Ant Script.
• Strong work experience in User Interface Designing, System Testing, Performance tuning, Go-live support and Post-production support.
• Good in understanding Salesforce.com Governor Limits and Best Practices by following Apex Design Patterns.
• Strong experience in implementation of Struts, spring frameworks in Java, J2EE applications.
• Strong scripting experience in writing build scripts using Apache Ant and Maven.
• Sound knowledge in Version control systems like CVS, Subversion, Clear Case, VSS.
• Experienced with RDBMS implementation and development using Oracle 8i/9i/10g, PL/SQL, SQL Server, Sybase, DB2 and MySQL 4.0.18.
• Good experience in SQL, PL/SQL and writing Stored Procedures, Functions, Packages, Views and Triggers.
• Good understanding and knowledge of preparing System Design using UML methodology with Rational Rose. Preparation of class and sequence diagrams using Rational Rose.
• Excellent communication and Inter-personal Skills, well organized, goal oriented.
• Hand on DBAmp

TECHNICAL SKILLS:

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse, Design Patterns, MVC pattern.

Tools & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script, Informatica.

Languages: Java J2SE, C, C++, APEX, SQL, SAS

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Salesforce Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Analyzed visualforce pages and made changes to work efficiently in both classic and Lightning mode.
• Created simple and visualforce based quick actions on custom object and posted chatter posts when the associated records are created .
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Developed an API (supporting multiple currencies) using connect API to post chatter feeds on opportunity which is triggered by multiple varying process builder processes based on the opportunity header amount or cloud specific rollup summaries.
• Worked on Approval process, Lightning Process builder and workflows to automate business process without depending on custom code development.
• Built advanced reports and dashboards using joined reports, cross filters, and the new lightning dashboard builder.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, Downtown, IL

Sr. Salesforce Developer

Responsibilities:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Managed Marketo Marketing Automation system, complete with auto task creation, workflows, approval and lead nurture programs.
• Utilized Google Charting API to create VisualForce pages showing US maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using DataLoader.Io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP, REST)
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

Salesforce Administrator/ Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Utilized technical product expertise to effectively diagnose and resolve complicated cases through collaboration with Salesforce Marketing Cloud personnel and clientele.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.
• Created automation of emails based on business requirements.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard

Confidential, Houston, Texas

Salesforce Administrator

Responsibilities:

• Developed sales and marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.
• Involved in creating workflow rules to notify concerned marketing sales/marketing team with all details on new lead or opportunity so that sales/marketing will follow up with leads/opportunities.
• Involved in writting triggers to make sure we have all the information required to contact lead/opportunity for further follow up at the time record creation.
• Involved in creating trigger to have all details including next communication date, whom did we contact, complete description of our conversation, etc.. during the record update.
• Invloved in creating REST webservices to receive complete information by giving their phone number or email id. To create Webservices, the customer site should be registered with salesforce and once registed then we can the information required by giving the id of the record.
• Involved in creating various reports on orders, current stock, ordered stock, etc.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

Confidential

SQL Developer

Responsibilities:

• Worked with Oracle Databases 9i/10g/11g on Unix/Linux/Windows platforms.
• Experienced in standby database setup (physical).
• Knowledge on Oracle Support processes for technical requests with Metalink .
• Experience in supporting testing databases .
• Experience with TOP/TOPAS command to monitor CPU and disk activity.
• Experience in setting up Oracle Data Guard.
• Experience in data Backup and Recovery procedures
• Generated and analyzed STATSPACK reports and monitoring statistics for performance tuning of the database.
• Allocating system storage and planning future storage requirements for the database system.
• Creation of tablespaces, tables, views and indexes .
• Database upgrade from Oracle 9i and 10g to Oracle 11g using DBUA/Catupgrade.sql scripts and Export-Import

Environment: Oracle, Linux, Load Balancers, routers and Switches.