PROFESSIONAL SUMMARY:

• Having 8+ years of IT Experience including 6+ years of salesforce full life cycle (SDLC) implementation experience as Salesforce Developer and Salesforce administrator.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Strong experience working with Apex classes, Triggers, Controllers and Controller Extensions.
• Experience in implementing Salesforce Custom objects, Custom fields, Junction objects, Master - Detail relationships and Look-Up relationships.
• Experience in design of Dashboards, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Worked on SOAP API and REST API integrations.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatic cloud and Jitter bit.
• Personally, exploring Salesforce Lightning app builder which enhances UI and drag and drop app building and good knowledge in Aura Application.
• Built interactive wizard-like and Custom GUI using Visualforce page and coded server-side apex scripts (Controllers, helper classes and triggers) implementing complex business rules for multiple users and profiles provided with documentation.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Strong Experience in Code Migration using Force.com IDE, Change sets and using ANT also.
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, for satisfying complex business process automations.
• Worked extensively in Configuring Business Components, Business Objects, Screens, Views, Applets, Pick lists, Links and Joins.
• Workflow Policies, Runtime events, Script, User Properties, Business Services and RCR’s.
• Hands on experience in Inbound and Outbound web services
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Well versed in cloud computing and on-premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Knowledge in Bit bucket and how to push the code in Bit Bucket using Source tree and using command line also.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Well versed with the process of detailed analysis of business and technical requirements and craving to the solution by customizing various objects of Salesforce and using other Platform based technologies like Visual force Pages, Java Script & Apex Triggers.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Lightning, Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, REST API, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Lightning Components.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform (Sandbox and Production), Data Loader

Programming Languages: Java, Java Scripts

Web Technologies: HTML5, CSS3, Bootstrap CSS, AngularJS

Operating Systems: Windows 10/7, UNIX, Mac X

Databases: SQL Server, MYSQL, Oracle 10g/9i

Methodologies: Agile Scrum and XP

Tools: Jitter bit, SOQL Explorer, Jenkins, Perforce, GitHub

Framework: Selenium Web Driver.

PROFESSIONAL EXPERIENCE:

Confidential, Warsaw, IN

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Worked on Unit testing, for the customizations and developments done during the project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented field level tracking and audit trail setup.
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to the needs of the application using different Visual force components.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Implemented Service cloud and Web-to-lead to track and solve leads from the website.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs to suit to application needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Followed/Participated / Conducted Code Review Sessions.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Worked on integrating existing Salesforce with another Salesforce using REST API to display Object and field information.
• Created stored procedure in SQL Developer, this stored procedure performs the validation against the tables and generate the log files.
• Tracked defects in ALM, helped team in fixing the defects. Worked closing with Salesforce company folks in fixing the defects.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Bloomington, IL

Salesforce Developer/Admin

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked close to business user and performed the actions of support analyst in complete SDLC
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Worked on Lead management, opportunities, Product and price Book in Sales cloud
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM
• Used the sandbox for development, testing and code migration to the production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com platform, Apex Visualforce, HTML, Java Script, Apex Triggers, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Email Services, Force.com IDE, Sandbox, Windows XP

Confidential, Cedarhurst, NY

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Created Apex Rest Methods which supports in two formats JSON and XML
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Created and deployed Several Reports using salesforce.com platform.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked extensively using Cast Iron as an integration tool
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third-party CTI systems.
• Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica Cloud MDM
• Resolved key issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Developed SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed Salesforce presentation layer using JSP, jQuery, CSS.
• Developed user interface template for Salesforce applications using JavaScript, CSS.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, SOQL, SOSL, Sales Cloud, Service Cloud, HTML, JavaScript, jQuery, CSS, Ajax, IDE, API, CTI Tool Kit, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Boca Raton, FL

Salesforce Admin/Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL, SQL, SharePoint.

Confidential

Java/ J2EE Consultant

Responsibilities:

• Used agile methodology for developing the application.
• Involved in developing the user interface using JSP’s, JSTL, HTML.
• Reviewing and analyzing data model for developing the Presentation layer and Value Objects.
• Developed, implemented, and maintained an asynchronous, AJAX based rich client for improved customer experience using XML data and XSLT templates.
• Responsible and active in the analysis, design, implementation, management, and deployment of full Software Development life-cycle of project (SDLC).
• Developing User Interface and implementing business process using JSP and Servlets.
• Involved in writing the presentation layer in Java Server Pages (JSP).
• Wrote Servlets programming and JSP scripting for the communication between web browser and server.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Coded different deployment descriptors using XML. Generated Jar files are deployed on Apache Tomcat Server.
• Extensively worked with Eclipse IDE.
• Involved in the development of presentation layer and GUI framework in JSP. Client Side validations were done using JavaScript.
• Involved in code reviews and mentored the team in resolving issues.
• Participated in weekly design reviews and walkthroughs with project manager and development teams.
• Worked on RDBMS implementing using PL/SQL on oracle databases.
• Provide technical guidance to business analysts, gather the requirements and convert them into technical specifications/artifacts for developers to start.
• Developed SQL stored procedures and prepared statements for updating and accessing data from database.
• Development carried out under Eclipse Integrated Development Environment (IDE)

Environment: Java, J2EE, WebLogic, Eclipse, JSP, JavaScript, HTML, XML and Oracle.