SUMMARY:

• Information Technology professional with 4+ years of experience in SFDC Development, CRM implementation.
• Designed and successfully delivered numerous Salesforce implementations including full life cycle deployments for large enterprise - level engagements.
• Developed sophisticated solutions to extend Salesforce platform functionality to satisfy complex business requirements.
• Certified Salesforce administrator (ADM 201) and Platform Developer (PD1).
• Experience in designing solutions based on salesforce Sales/Service, Apex Programming, Triggers, SOAP/REST/Bulk/Messaging based integration approaches and Point and click functionality.
• Adeptness in Executing SFDC implementation, solution design, application configuration, UAT support, Environment Management, Change Management and Deployment Management.
• Basic knowledge for using CPQ (Cloud Sense, Apptus) with salesforce.
• Experience with integrating with the Salesforce platform (inbound/outbound) using the REST/SOAP APIs, MuleSoft, or Data Loader
• Excellent presentation, client relationship management and inter-personal skills.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Experienced with migrating component from salesforce classic to lighting
• Experience on Marketing Cloud and Community Cloud implementation
• Experienced converting/migrating Visualforce pages to lighting pages, components and Controllers and usage of lightning apps and embedding in VF pages.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Extensive experience in data migration and integration using Data Loader.
• Profound Knowledge in lead, Case Management Web - to-Lead, Web-to Case, Email-to-Case.
• Experience in SFDC development using Apex classes and Triggers, Visual Force pages controllers and controller extensions, Force.com IDE, SOQL, SOSL
• Hands full of experience on Debug Apex scripts using debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Lightning components, community Portal, Customization, Visualforce, Triggers, API, Validation rule (SVR, CVR), CLM, Apex Language, Apex Classes, Apex Triggers, Apex Web Services, Visual Force Pages-Controls, SOQL, SOSL, AJAX, Workflow & Approvals, Dashboards, Data Loader, Reports, Analytic Snapshots, Custom Objects.

Web Technologies: HTML, XML, JavaScript, Angular Js.

Methodology: Waterfall, Agile (Scrum).

Tools: Jenkins, Eclipse IDE, Apex Data Loader, Net Beans, Eclipse, Postman

Databases: SQL Server, MySQL, SQLite, MS Access.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Tools: Eclipse, Data Loader, Jenkins,Mulesoft

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform administrated and monitored the company’s Salesforce CRM application.
• Designed Solution worked on Requirement Analysis for the existing system.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Implemented customization (using Apex, Visualforce Pages, Triggers)
• Created Apex Test Classes and developed visual force pages, Apex test Classes.
• Worked on improving existing test class code coverage.
• Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.
• Worked on common JavaScript frameworks such as Salesforce Lightning framewor.
• Configure salesforce and marketing cloud integration user Integrated with Salesforce by using Marketing cloud connector (V5).
• Integrating the salesforce.com with the MuleSoft for connecting applications, data sources and APIs, in the cloud.
• Support the Email Marketing Manager in the development of new business requirements.
• Prepared Technical Specification Data Dictionary Document.
• Collaborated with test team & made sure integration testing of the module is completed.
• Knowledge of Salesforce Web Services, middleware integration with Salesforce, JavaScript, XML, JSON, SOAP, REST Web Services, HTML5, CSS and Mobile Application Platform and ability to develop and customize applications in Salesforce platform.
• Driven successful deployment process.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Have Built custom user interfaces using Lightning components.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Experience in Aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created the workflows for automated lead routing, lead escalation and email alert
• Expertise in Salesforce-Informatica Integration.
• Created Profiles, Roles based on Organization role hierarchy and Implemented Record-Level and Field-Level security and configured their sharing settings.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing team members.
• Created Customized dashboards for the individual departments and case team members to keep track of the cases assigned to them and to share insight across the company.
• Implemented Chatter and developed visual force page for the mobile application.
• Created Visual force pages to provide customer status to different geographical location filters.

Environment: Salesforce.com, Visual force Pages, Component, Controllers, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, NJ

Salesforce Developer

Tools: Eclipse, ANT migration tool, Einsten Analytics

Responsibilities:

• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Created various Reports: summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Sales force and configured various Reports for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Create case escalation rules to escalate cases automatically if they are not resolved within a certain period.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers
• Development, implementation and update focusing on Sales cloud and Service cloud,Marketing cloud
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Used Salesforce Marketing cloud connector v5 to connect multiple salesforce Orgs
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Use of Advanced Excel to collaborate and update reports from CRM to csv Excel platform
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Interacted with business user groups to gather requirements to do a support portal POC using Lightning and get an understanding of the timeline and overlap with customer portal.
• Designed a federated search to anonymous and authenticated data sources and also worked on componentizing the page using the Lightning Components.
• Added a design resource to the Lightening Component Bundle and made it a dragon drop option in the Community Builder and Lightening App Builder.
• Worked on R to do analytics on the Cloud platform.
• Worked on Partner Communities and implemented Sales portal home page into Salesforce using VF, html, Java Script, CSS & Ajax.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Implemented Data integration process using Informatica Power Exchange .
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked on Agile Scrum methodology.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Lightening Components, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclipse, Eloqua, Windows.

Confidential

Salesforce Developer/ Admin

Tools: Eclipse, Apex Data Loader, Force.com Platform

Responsibilities:

• Involved in the development, and configuration of the Project's core customer and case management technology platforms following SDLC processes (Agile Methodology) validating system policies, architecture principles and Salesforce.com best practices.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on the sandbox environment for testing the code. Involved in deployment using workbench and eclipse.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Parsed JSON responses provided by third-party systems connected via REST inside Apex classes
• Responsible for performing code reviews for Apex, Visualforce Triggers.
• Driven the Pre-Deployment Activities for getting Test coverage above 85%.
• Deployment activities, migration of data etc.
• Follow good practices and project guidelines in all cases including the use of source code control, automated testing and deployment approaches, test-case-based development
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements

Environment: Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, Advanced use of Excel

Confidential

Salesforce Admin

Tools: Data Loader

Responsibilities:

• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions)
• Created and used Email templates in HTML and Visualforce.
• Expanded deployment for customer service reps, partner portal users, and customer portal users
• Data integration and migration from legacy SAP and excel sheets, using Pervasive for Data Integration, and data loader
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Implemented Chatter and developed visual force page for the mobile application.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.

Environment: Salesforce.com, Visual force Pages, Component, Controllers, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Excel.