PROFESSIONAL SUMMARY:

• Vibrant and self - motivated professional with over Seven years of experience in the field of Information Technology, With experience in Salesforce.com CRM Platform with expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based and portal based, object oriented enterprise applications.
• Experience in development, administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experienced in Interacting with testing analysts to design better test plans and strategies based on the requirements of the business.
• Experience in conducting Requirement Gathering Sessions, Feasibility studies, Impact Analysis, Risk Analysis and organizing the Software Requirements in a structured way.
• Experience in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Extensive experience of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Extensive Experience in creating Profiles/Roles, Sharing Rules, Page Layouts, and Custom Objects, Relationships . Customized several Validation Rules, tasks, Workflow Rules, Triggers, Reports and Dash boards to achieve the complex business functionality.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Analytic Snapshots, Dashboards, Tasks and Events.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Experience in Data Migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Expertise in facilitating Defect calls with Dev, QA, UAT users and Project stakeholders.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in Salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Roll-up summary, Pages, Classes and Interfaces.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experienced in Migrations/deployments between Salesforce.com sandbox and multiple-instance production environments.
• Strong leadership skills - motivating, ensuring consistency and excellence, building consesus, mentoring and performance management.
• Excellent Communication and inter-personal skills; accustomed to working in both large and small team environments
• Team player with exceptional people skills, strong understanding of fundamental business processes and Problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce, Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages, Workflow & Approvals, Analytic Snapshots

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), SOAP API.

Databases: Oracle, MySQL, MS Access

Operating Systems: Windows XP/Vista/7, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

Salesforce Consultant

Responsibilities:

• Following Agile Methodology, Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Responsible for gathering the requirements by coordinating with the business analysts and Project Managers, in order to better customize, and/or Develop a solution.
• Administered incident response and break-fix systems.
• Interacted with testing teams for the development and testing of the code.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.
• Created/Introduced new Record Types on Various Objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed various WebPages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Resolved bugs in Service Cloud.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various Salesforce .com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Salesforce1, Salesforce Lightning, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Email Alerts, Javascript, HTML, Jquery, and Windows.

Confidential, Paramus, NJ

Salesforce Consultant

Responsibilities:

• Involved in various Projects, like Organization Restructure (Roles and Profiles), Territory Management, Product Management, Data Cleansing, Web-To-Lead and Forecasting.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Business Requirements Document and converted into System Requirement Specifications Document tying well with the design.
• Analyze existing interfacing systems and understand various technologies involved.
• Performed extensive System Analysis and Gap Analysis for the various business specifications.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Worked on Ticket Management System App and worked on the Tickets and support the team on urgency bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users, Delegated Admins to support them in their role and provide information and training on new features and functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created Templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created New Users defining their Roles, giving them Right Profiles and Permission sets, deactivated/Freeze Users who left the Organization.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Worked on various Salesforce .com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used Data loader to load and update records on to the force.com platform.
• Implemented Salesforce1 Mobile using Citrix based Mobile Data Management (MDM) solution.
• Involved in migrating the data from ERP System to Salesforce application using Apex Data Loader.
• Supported the Data Migration activities for migration of data from various business sources with the support of Salesforce.com.
• Monitored and resolved the Service Requests like Account merge, Opportunities delete, specifically visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Salesforce1, Salesforce Lightning, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Email Alerts, Jquery, HTML, JavaScript, and Windows.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment
• Configured the User permissions based on the organizational hierarchy.
• Created custom objects, validation rules, Visualforce pages, triggers by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visualforce Pages and Controllers.
• Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Managed customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Reports, Picklists, Accounts, Email Alerts and Windows.

Confidential

Salesforce Admin

Responsibilities:

• As a SFDC Administrator, interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Generate sales reports and maintain dashboards, configuring user profiles and security settings based on specific client needs.
• Offer guidance and solutions for software customizations, while performing standard health check reporting within the Salesforce platform.
• Create page layout customizations, workflow rule creations, email notifications, and overall direction of 3rd party tool selection and implementation.
• Customized standard sales force objects like products, price books, case management and solutions.
• Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.
• Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Created use case scenarios, custom work flow and business logic.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Established deployment strategy for implementing Salesforce.com changes.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Saleforce.com platform, Visualforce, Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse