PROFESSIONAL SUMMARY:

• Over 10+ years of IT experience in various technologies, includes around 7years of experience as SFDC Developer/Consultant and 1.5 year of experience in Java, C#,C++ and SQL Servers.
• Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
• Strong business knowledge in Salesforceautomation, Opportunity management, leads management and customer portal functionalities.
• Well experience in implementing Sales Cloud, Marketo Cloud, Service Cloud, Open CTI/Support/Call Center and Collaboration (Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.
• Automated Business Process by using Workflow Rules, Approval Processes and Apex Triggers.
• Strong experience in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Batch and Schedule classes.
• Good experience in establishing relationships based on business use cases using salesforce relationships Master - Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Strong experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
• Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, and Approval Process.
• Implemented Lead Management (Web-to- Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to- Case).
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience in creating User Interfaces (UI) using CSS, HTML, JavaScript, JQuery and AJAX.
• Hands on experience in writing SOQL, SOSL and Aggregate queries in Apex Classes and Triggers.
• Experience in migration of applications from Sandbox to Production using Force.com Migration
• Tools like Eclipse Force.com IDE, Change Sets and Ant Script.
• Strong work experience in User Interface Designing, System Testing, Performance tuning and Post-production support.
• Good in understanding Salesforce.com Governor limits, best practices and implemented while writing apex triggers, classes and visual force pages.
• Hands on experience on working with Role Hierarchy, custom profiles and public groups.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies
• Strong working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler.
• Development experience with Batch Apex, Apex Class & Apex Web Service, Rest API, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.
• Prepared unit test cases to fulfill the 75% of code coverage for apex classes, trigger, batch, schedule classes and web services in Salesforce.
• Experience in performing CRUD (Create, Read, Update, Delete) operations of data using Data loader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• Proficient in Data Integration and ETL TOOLS from Traditional Applications to Sales Force Using REST/SOAP API, Informatics on Demand.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP and REST.
• Worked on implementing sales enablement tools supporting Salesforce (CRM),Configure-Price- Quote (CPQ) solution for sales growth utilizing Big Machines and Steel brick (CPQ) integrated with Salesforce Platform.
• Excellent communication and inter-personal skills, well organized, goal oriented.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation, Sales cloud, Jitterbit, Service Cloud, Lightning Components.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languages: Java, C#, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, Java script, CSS, JQuery.

Web Services: SOAP/REST API

Databases: Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Cast Iron, JitterBit, Force.com workbench, Aside.io.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Sr. Salesforce Developer

Responsibilities:

• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Preformed GAP analysis of business rules, system process flows, user administration and requirements
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Designed and developed Visual Force Pages, Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on extending standard Sales Cloud objects like Accounts, Contacts, Leads and Opportunities.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dynamic Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Process Builder, Flows, Auto-Response Rules, Page layouts, Components for the Application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Used it to read, extract, and load data from comma separated values (CSV) files
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Written Apex Test classes to Unit test Apex classes and also User Acceptance Testing before moving to Production.
• Written Apex Email Services to Send Periodic Email to the Customer of the LMA Org, with the Status of their Subscription.
• Customized existing Visualforce to align with salesforce new Lightning UI Experience.
• Worked on using Jitterbit to insert the data in to salesforce from Excel and as well as from Legacy systems.
• As a Salesforce.com/Systems Integration Consultant, been working on integrating various legacysystems with salesforce.com using Jitterbit Harmony and customizing force.com org.
• Managed Operational requests and trouble shoot issues, working with diverse groups.
• Exposed to UI lightning design along with visual force pages for latest custom page design.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Good experience in deploying applications from Sandbox to Production.
• Experienced in creating the Lightning components and Lightning Applications.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions
• Created Unmanaged and Managed Packages, published Packages to Salesforce AppExchange for Security Review of the Product.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/APPTUS.
• Migrated Salesforce objects across different environments by using Change Set or Eclipse IDE

Environment: Salesforce.com, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Lightning components, Workflows, Email Updates. Managed Packages, MARKETO, CPQ, Wave analytics, Jitterbit, Email Services, Data Loader, Service Cloud, Sales cloud, HTML, SOAP API, REST API.

Confidential, San Francisco, CA

Senior Salesforce Developer

Responsibilities:

• Used Salesforce Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce .com reports and dashboards.
• Developed and Customized User interface (UI) in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Used controller extensions, custom controllers and standard controllers in Visualforce.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Customized existing Visualforce to align with salesforce new Lightning UI Experience.
• Involved in data mapping and migration of data from legacy systems to Salesforce .com Objects and fields.
• Worked on data migration from databases to SFDC using Data Loader and Jitterbit.
• Migrated large volumes of external data on to Salesforce.com using Jitterbit and Apex Data Loaderas part of data management functions.
• Developing various operations, transformations in Jitterbit and custom logic using native scriptsof the platform.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintaining user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data.
• Used Lightning process builder for visualizing and creating automated business processes
• Experience on Salesforce lightning for Customizing Reports and Dashboards for business use. Customization of Salesforce1 app and Lightning resources.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Salesforce .com Platform, Salesforce .com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, Wave analytics, Lightning components, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, Sales Cloud, MARKETO, CPQ, Service cloud, Salesforce .com sandbox, Jitterbit SOAP API, REAT API.

Confidential, NY

Senior Salesforce Developer/ Administrator

Responsibilities:

• Worked on Cross Functional Team to Facilitate the Needs of Various Salesforce Development Teams.
• Worked extensively With the Apex class to develop a custom logic.
• Experience Customizing the existing code to cater the needs of the current Application.
• Designed custom UI / UX for obtaining business functionalities
• Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers, Visualforce pages for various functional needs in the application.
• Customizing the Standard and Custom Objects according to the Company needs.
• Worked with Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visual Force Pages to accommodate the business needs in taking the payment for processing and sending it over to back system. And all the payment transactions are stored in the Salesforce object to give the user 360 degree view individual account.
• Developed Custom code to integrate the Salesforce to the legacy systems, using the SOAP API. Where ESB System in Performing the Middle Layer between the Salesforce and Legacy System
• Worked on Service Cloud implementation, integrating the SAP Billing with Salesforce using TIBCO as a Middleware.
• Participated in Weekly Change control meetings and performed application and global impact analysis.
• Developed complex Visualforce pages using visual force components like PageBlock, PageBlockSection, Action Function, Action Support, DataTable, Repeat components, implemented AJAX functionality using actionfunction and actionsupportcomponents.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Written Apex unit test classes to achieve minimum 75% for code coverage to migrate code to production, used annotations like @isTest, @testSetup to setting up common test data.

Environment: Salesforce.com platform, Force.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Jitterbit, Service Cloud, Eclipse IDE Plug-in, SOAP API,REST API.

Confidential, VA

Senior Salesforce.com Developer

Responsibilities:

• Worked extensively in customization of sale Cloud by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within Governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field &page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created workflows for automated lead routing, lead escalation and email alert. Created sharing settings and gave field accessibility.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7, Soap api, Rest api.

Confidential, GA

Salesforce Developer

Responsibilities:

• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the home groupweb services.
• Developed Visualforce pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce platform.
• Developed and deployed workflows wherever necessary.
• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Created email templates and inbound emails using Visualforcefor the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses etc.
• Audited, uncovered and resolved data integrity issues
• Performed mass data imports/exports using the API or various import tools
• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.

Environment: Saleforce.com, Service cloud, Force.com platform, MS Visio 2010, MS Project 2010, MS Office 2010, Reports, Dashboards, Custom Object, J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, Putty, JQuery, Hibernate, AJAX, Junit4.x, Windows XP and other office tools.

Confidential

Salesforce Administrator / Developer

Responsibilities:

• Interacted with business users groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements& designed the solution by customizing various standard objects of Salesforce.com
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that the system conforms to specifications of business and quality requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Oracle, Windows

Confidential

Java Developer

Responsibilities:

• Involved in designing Use cases, Class diagrams and Activity diagrams using Microsoft Visio.
• Gained substantial knowledge about the concepts, design advantages, traps and pitfalls of successful object-oriented programming.
• Implemented multithreading to increase performance, throughput, responsiveness and for better management of resources and lowered costs.
• Designed and developed application based on MVC design pattern using struts framework.
• Struts Action Servlet was used as the controller to process user requests and delegates the request to appropriate action class for processing.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client side form based validations using JavaScript.
• Used JBOSS application server for deploying the applications.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Involved in client interactions for resolving technical and functional issues on daily basis.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, PL/SQL, HTML, Java script, JUNIT, Oracle9i, UML, Eclipse, Microsoft Visio 2002.