SUMMARY:

• Over all 8+years professional IT experience with over 4+years of extensive experience in Salesforce.com CRM and Force.com platform.
• Proficient in test - driven, Agile/Scrum environment, Iterative, Waterfall development.
• Good working experience in various capacities such as Salesforce Administrator, and IT business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users and sustainment projects.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation.
• Extensive experience in developing Apex Classes, Triggers, Controllers and Visual force pages.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experienced in automating processes using a Lightning Process Builder.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in AppExchange Applications for integrating with Third Party Applications
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various Roles, Profiles and configured the permissions based on the organizational hierarchy.
• Extensive experience on customer portal and partner portals.
• Good Domain knowledge on ERP Applications: CRM, Retail and Health Care.
• Experience in evaluating and working on App Exchange applications like Marketo, Vertical Response.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.
• Good understanding on SDLC process and Agile (scrum) methodologies, working Knowledge on Jira tracking tool, HP ALM and Service Now, good knowledge of MS Office suite.
• Salesforce ADM201 Certified Administrator (18455045)

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Lightning, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Integration with 3rd Party tools

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Salesforce Developer/ Admin

Responsibilities:

• Worked as Implementation and enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed various custom objects like field scheduling event, procedures and recurrence. Experience in developing Salesforce1 mobile application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Configured Email-to-Case entry and manual case entry for entering customer’s cases in Cases
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Hands on experience in using the Open Source Aura framework and Salesforce lightning Design System (SLDS)
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Created Pricing rules, constraint rules for types of products.
• Deploying applications from Sandbox to Production using Change Sets.
• Tracked the status of requirements throughout the project lifecycle and redefining them as necessary.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address)
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with Angular directives as Views
• Used SQL queries for retrieving data.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created complex workflow rules criteria for field updates and email alerts.

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Lightning, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
• Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.
• Involved in System design meetings and gave the SFDC demo to the Business.
• Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.
• Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.
• Implemented Salesforce for Outlook for integrating Salesforce with Outlook.
• Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Developed Apex classes, Triggers, Batch Classes and scheduled Classes to automate various business processes.

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, North Chicago, IL

Salesforce ADMN/ Support Analyst

Responsibilities:

• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Periodic data load into various Configuration only and Developer Sandboxes after refreshes, using SSIS.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Migrated Child org data like Accounts, Contacts, Activities to Parent org using Apex Data loader .
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Created and deployed several Reports for different user profiles based on the need in the organization. Integrated Siebel CRM to Salesforce CRM for the data flow.

Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages, Component & Controllers), CSS Style sheets, Custom Objects, Page Layouts.

Confidential, GA

QA Manual Testing/ Tester

Responsibilities:

• Prepared Test Plans to integrate validate and reconcile data flow between Procurement and I Supplier Modules with AP and PO Modules.
• Performed Black box testing, Application and Integration testing.
• Tested full cycle of creating requisitions, approving, creating purchase order, and receiving items for different categories like Reclaims, Punch-out, Catalog and Non Catalog.
• Tested 2 Way, 3 Way and 4 Way matched and Invoices, payment sweeping, data transfer to General Ledger.
• Validated Invoice on Hold report for different categories like Qty received, amount received and Price.
• Conducted extensive regression testing on end to end work flows.
• Tested Fixed Assets functionality by entering new assets, quick additions, detailed additions, Capitalize CIP Assets, adjust and transfer assets, Rollback depreciation, run final depreciations.
• Added Request groups, menus and responsibilities to user groups.
• Tested notifications through APPSACCT mailbox in Lotus and verified notifications are sent to correct persons.

Environment: Salesforce.com, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, MA

QA Manual Testing/ Tester

Responsibilities:

• Designed TE 040 System and regression Test Scripts for GL, AP, AR, PO for manual testing using design documents and technical design documents
• Performed Configuration Comparison testing between test instances and config-base instances.
• Worked on HP Quality Center/Test Director for defect tracking and resolution recording.
• Helped development team in troubleshooting and debugging by reproducing the issues
• Tested multiple SSRS reports and prepared adhoc reports on need basis.
• Conducted CRP (Conference Room Pilot), integration testing and regression testing

Environment: Salesforce.com, Apex Language, Service Cloud, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Lightning, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, CA

SSRS Report Developer / Consultant

Responsibilities:

• Actively supported business users for changes in reports as and when required using SSRS.
• Analyzed reports and fixed bugs in stored procedures using SSRS.
• Used complex expressions to group data, filter and parameterize reports.
• Created linked reports and managed snapshots using SSRS.
• Performed various calculations using complex expressions in the reports and created report models.
• Designed and optimized indexes, views, stored procedures and functions using T-SQL
• Created many complexes ad hoc reports like Tabular report, parameter report, drill through, and drill down reports in SSRS; and created reports subscription schedule for managers and clients.