SUMMARY:

• 12+Years of Total IT Experience in requirement gathering, estimation, design, development, testing, implementation and production support in Life insurance/Healthcare/Banking and Drug Distribution.
• 3.7+Years of hands on experience in Salesforce Developer & Administration/QA with domain experience in Healthcare distribution industry.
• Certified in Salesforce Platform Developer1.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficient in designing of custom objects, custom fields, pick list, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
• Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Object level Security, Field Level Security, Record Level Security, Profiles, roles
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Experience in using different tools like GIT, Bitbucket, JIRA and Jenkins.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud,) Communities, Sites and Force.com platform.
• Excellent domain knowledge on ERP Applications: CRM,Finance, Retail.
• Ability to quickly adapt and learn, work in - groups as well as independently.
• 9+Years of experience in Mainframe(ETL/Informatica Developer) Power Center 9.x/8.x and in the pharmaceutical distribution services.
• Worked on databases like Oracle, MS SQL Server, DB2 and Flat Files.
• Good knowledge in RDBMS concepts, data models, Star/Snow Flake Schemas, DB2, PL/SQL.
• Goal-oriented and driven to meet expectations.

TECHNICAL SKILLS:

Salesforce Technologies: Apex classes, Apex Triggers, Apex methods, Apex, Workflows and Approvals, Field Updates, Custom Objects and Tabs, Roles, Dashboards, Reports, Custom settings, Visual force components/controllers, Visualforce pages. Force.com Tools: Force.com Eclipse IDE, Force.com Explorer, Apex data loader, Force.com Platform (Sandbox and Production).

Programming Languages: Apex, C, C++, OOPS.

Web Technologies: HTML, XML.

Operating System: MS Window, MAC OS-9/10

Methodologies: Agile, Scrum.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Role & Responsibilities:

• Worked on Analyzing, Story pointing and implementing the user stories.
• Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects
• Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
• Designed, developed and deployed Apex classes, controller classes, Visual force Pages, SOQL for various functional needs in the application via using Git Bash command, Bitbucket and Jenkins.
• Performed customization using Apex and Visualforce.
• Integrated Salesforce with ESB Hub and order-hub system using REST Callout.
• Worked on Salesforce Inbound Single Sign-On.
• Created Email Templates, Configured workflow rules and approval process.
• Followed Scrum Agile methodology for the iterative development of the application and participated in weekly Sprints, daily stand up meetings.

Environment: Salesforce.com, Force.com IDE, Apex Classes, Controllers, Triggers, Visual force, REST, JSON, Callouts, OAuth, ETL,, Javascript, Git, BitBucket,, JIRA.

Confidential

Salesforce Developer

Role & Responsibilities

• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Work with the client and other team members to resolve project issues.
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Involved in project planning for regression testing environment by using Selenium Webdriver and Katalon Studio.
• Prepare training material and provide in person training, and also training via web conferencing.
• Monitor new Salesforce released features and functionality to provide recommendations for process.
• Worked on open risk area and provided valuable inputs in project migration Process.
• Developed several Custom Reports & Dashboards to better assist client and report folder to provide report accessibility to appropriate personnel.

Confidential

Salesforce Developer

Role & Responsibilities

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in research and design of the business.
• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts and Opportunities.
• Created modern Enterprise Lightning Apps combining Lightning Design System and Lightning Component features.
• Upgraded Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Created various custom tabs, custom settings and Custom objects to support business requirements and enhance the existing look and feel of standard Visual force components.
• Developed various visual force pages and controllers to suit the requirements.
• Configured and performed integration between multiple systems using Rest web-services.
• Developed APEX classes, controller classes, batch classes and APEX triggers for various functional needs in the application.
• Performed the testing operations on the Visual Force Pages, Custom Objects and Reports.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.

Confidential

Salesforce Developer

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Confidential

Salesforce Admin

Responsibilities:

• Carrying out Salesforce administrative work such as data entry, list uploading, list cleansing, reports, etc.
• Customizing the Salesforce platform to meet the company’s needs.
• Liaising closely with business analysts, project managers and developers in order to ensure that the Salesforce system is managed effectively.
• Creating and modifying reports and dashboards.
• Working closely with stakeholders to discuss and design new Salesforce enhancements.
• Keeping abreast of new CRM technology & innovations.
• Maintaining clear lines of contact with all colleagues.
• Developing customized solutions to complex IT problems.
• Identifying gaps between the businesses needs and standard application functionality.
• Documenting the business’s needs.
• Putting together Salesforce objects, fields, workflows, validation rules and profiles.
• Delivering Salesforce training to staff as required.