SUMMARY:

• Having 7 years of IT Experience including 5+ years of salesforce full life cycle (SDLC) implementation experience as Salesforce Developer and Salesforce Administrator. Have good working knowledge in querying salesforce.com and having experience in health pharma and service and sales cloud database using SOQL & SOSL queries using Force.com Explorer.
• Strong experience working with Apex classes, Triggers, Controllers and Controller Extensions.
• Experience in implementing SalesForce Custom objects, Custom fields, Junction objects, Master - Detail relationships and Look-Up relationships.
• Experience in design of Dashboards, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Worked on REST API integrations.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and Informatica cloud and Jitter bit.
• Personally exploring Salesforce Lightning app builder which enhances UI and drag and drop app building and good knowledge in Aura Application.
• Built interactive wizard-like and Custom GUI using Visualforce page and also coded server-side apex scripts (Controllers, helper classes and triggers) implementing complex business rules for multiple users and profiles provided with documentation.
• Sound Knowledge on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expert in Query language using SOQL and SOSL statements.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Strong Experience in Code Migration using Force.com IDE, Change sets and using ANT also. .
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, for satisfying complex business process automations.
• Worked extensively on Siebel tools configuration to implement Siebel Applications.
• Worked extensively in Configuring Business Components, Business Objects, Screens, Views, Applets, MVGs, Pick lists, Links and Joins.
• Workflow Policies, Runtime events, Script, User Properties, Business Services and RCR’s.
• Hands on experience in Inbound and Outbound web services
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Well versed in cloud computing and on premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Knowledge in Bit bucket and how to push the code in Bit Bucket using Source tree and using command line also.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Expertise in Server side programming/development using Java, JSP, Servlets, and XML and deploying in application servers Jboss and WebLogic.

TECHNICAL SKILLS:

Apex: Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, Data Analytics, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools: &IDE-s:

Salesforce: IDE, Salesforce Explorer, Eclipse, Data Loader. IO, Data Import Wizard, Workbench, Sandbox and Production, Sand box testing, UAT Salesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mass Delete, ETL etc. Salesforce IDE, Welkin Suite IDE, Eclipse IDE, SQL Developer, Visual studio, putty.

Apex: Language, JAVA, C, C+, SOQL, SOSL, SOL

Web Design Tools: Visual Studio, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Web Technologies: HTML, XML, XHTML, CSS, Java script, SOAP, REST

Operating Systems: Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

Databases: SQL server, MySQL server, Oracle 11g, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr. Salesforce Developer

Responsibilities:

• Upgraded from Salesforce classic to lightning.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Worked on converting Salesforce classic VF pages into lightning using lightning components and lightning App builder.
• Created many Email Templates and Mail Merge Templates and doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Salesforce to quick book integration.
• Worked with External objects in Salesforce which is another feature introduced with lightening components.
• Designed, developed, test and deployed custom Salesforce applications software using CPQ, APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Designed webpages using Visual force based on their business needs.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.
• Created/Introduced new Record Types on Various Objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed various Webpages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Resolved bugs in Service Cloud.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.
• Configured the settings and communication templates and granted high volume portal users to objects in customer portal.

Environment: Apex classes, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Sandbox

Confidential, Austin, TX

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Worked as Business System Analyst to provide recommendation and designed the best solutions for implementing new business ideas.
• Worked on development, implementation and update focusing on Sales cloud and Service cloud.
• As an Administrator implemented various advanced fields like Pick list Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Pick list Fields.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Implemented Batch Classes, Scheduled Classes as part of the Business Requirement.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Involved in integrating salesforce with external master data using SOAP & REST API and integrated web services by generating WSDL files to extract data from external systems to display in force.com.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Worked on Lighting components, connect, process Builder, Schema Builder in the existing organization.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component.
• Worked on Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Handled Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Force.com, Data Loader, Lightning, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.

Confidential, Irving, TX

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Web-to-case, email-to-case was configured for case management. Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used Apex API to execute flow and transactional statements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and automated Email Process to send installation instructions to new and existing customers.
• Raised defects and performed tracking using RALLY and reported to developers and test manager.
• Involved in updating and execution of Test Cases according to the requirements.
• Used Data Loader for data management in force.com platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from the comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit the needs of the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Developed design document for data loader-based integration.
• Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom Visual Force pages for Lead conversion, merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated Salesforce.com with SAP using Informatica.
• Integrated with an external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com Platform, Force.com IDE, Informatica, SAP, Standard Objects, Custom Objects, Custom

Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

Confidential

Software Developer

Responsibilities:

• Involved in designing the application in various design patterns were used in the design of the Application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible for writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application.
• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework.
• Involved in writing SQL queries for the application in Oracle.
• Coordinating with QA for testing.
• Responsible for the UI development using jQuery, CSS, HTML.
• Developed User Manual and Installation Manual.
• Track project delivery commitments and ensure the adherence to schedule.
• Establish and maintain project communications with onshore and offshore divisions.
• Business process review and modelling.
• Data modelling and ER diagrams.
• Develop Functional Requirements Specification (FRS).
• Business process review and modelling.
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis.
• Use case, design - class, sequence diagrams. User Interface design.
• Data Modelling - logical and physical models.
• Mitigate technical risks and issues.
• Co-Ordinate and manage Global Delivery teams at offshore locations.

Environment: Java 6.0, Java Script, HTML, Eclipse, XML, Oracle 10g/9i, Ajax and Apache Tomcat 6.0.