SUMMARY:

• 8+ years of experience in salesforce.com CRM platform using visual force, Apex and java Technologies as developer and administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Which also include implementation cycle in sales, marketing, service and support modules.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter, Marketing cloud, Salesforce Mobile, Customer Portal and Partner Portal & App - exchange applications.
• Experienced in Cloud based Version Controlling with Git and SVN and static code analyses
• Experience in integration with Salesforce.
• Hands on experience in ANT Scripting, XML, Eclipse Tools.
• Expert in using Change Sets, Packages, Eclipse Data Export, Deploy to Server - Apex Classes, Apex Component, Apex Page, Apex Trigger, Static Resources.
• Proficiency in creating profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Workflows, custom formula fields, field dependencies, approval process for automated alerts, field updates and email generation according to application requirements.
• Experienced in working with force.com IDE, Data Loader, Apex Explorer, Force.com web services API and salesforce.com sandbox environments.
• Experienced in installing apps from AppExchange, configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Experience in integrating with third party systems by using SOAP and REST APIs.
• Experience in Salesforce mobile development and Salesforce lightning.
• Experience in Hybrid Mobile development by Using HTML5, IONIC.
• Experience in configuring SSO and OAuth by using different Service provides.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, and Apex triggers, Designing Visual Force Pages, Components and Controllers considering the Governor Limits.
• Experienced in Filed Service management using Servicemax Product Suite.
• Experienced in Servicemax configuration and administration.
• Experience into HTML, JQuery, Ext Js JSON, XML, XML Schema, AngularJS, React JS, Backbone JS.
• Experience in Informatica ETL and Informatica On Demand, Cast Iron, Snap Logic.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting and Call Center.
• Worked on different third party tools like Ring Lead, Dupe Catcher, SMS Magic, Click Tools and possess knowledge in integration with cast-iron, Informatica on demand.
• Possess excellent communication, interpersonal skills along with can-do attitude, excellent presentation, time management & organizational skills. Good team player and a fast learner adapting to the conditions.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Sales Cloud, Service Cloud, APEX, Visualforce, Web Services, Streaming API, REST API, Streaming API, Bulk API, Metadata API, Salesforce 1,Lightning, Tooling API, SOAP, ANTHeroku,Database.com,Force.com, Salesforce Mobile development, Servicemax

ETL: Informatica ETL, Power Center, Informatica On demand, CastIron Snap Logic

Programming Language / Web Technologies: Java, Adobe Flex, Action Script 3.0,Adobe AIR, JavaScript, HTML, XML, JQuery, JQuery UI, JSON, ExtJS, Angular JS, React JS, Backbone JS, PURECSS, Bootstrap, IONIC

J2EE Technologies: Servlets, JSP, JSTL, EJB 2.x, EJB3.0

Frameworks : Spring, Struts1.3 and JSF.

ORM: Hibernate 3.0 and JPA

Web Servers: Apache Tomcat, Web Logic Application server

I.D.E /Tools: Eclipse, Force.com IDE, Adobe Flex Builder, Force.com Migration tool, data loader, Jitter Bit Data loader,Force.com Migration tool

Databases: Oracle9i, MySQL.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Sr. Salesforce.com Developer/ Administrator

Responsibilities:

• Reviewed the existing environment and gathered the requirements for new salesforce implementation and documented the business and software requirements.
• Developed visual force page using the extension controller according to the client requirement, created custom objects and fields using visual force pages.
• ServiceMax - Field Service who handles the various Water Treatment equipment’s and Mobile Trailers
• Design the solutions / integrations using scalable design patterns and services like SOAP and REST protocols
• Manage Data Migration and Data Integration activities across platforms
• Define, measure and track business and performance metrics of the solution
• Implement the change management process suitable across all initiatives
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and developed own Web Services.
• Ensure accurate and real-time information on eligibility of customer to service and also get accurate availability of parts to the field service technician using Service max futures
• Developed apex classes and triggers to implement the business logic as per the requirement.
• Created profiles, roles and sharing rules, page layouts, Email services, Custom objects, Relationships.
• Implemented picklists, dependent picklists, lookups, master detail relationship, validation and formula fields to the custom objects.
• Worked on various salesforce.com standard objects like accounts, contacts, cases, opportunities, leads, campaigns, report and dashboards.
• Created Email templates, approval process, approval page layouts and defined approval actions on them to automate process.
• Developed several XML/XDS/XSLT for interacting with external web services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into salesforce.com.
• Integrated with external application using Soap web services
• Executing Test cases in QC and logging defects.
• Prepare documentations like testing progress, Test coverage and providing status to project Manager.
• Recommend some enhancement features to the system.
• Helping the Business team in carrying out the user Acceptance Testing.

Environment: salesforce.com unlimited edition, Apex Language, VisualForce (Pages, component & controllers), pages, DataLoader, AppExchange, HTML, Web services, Reports, Custom Objects, Windows7/8, workflow & approvals, reports, custom objects, custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, HTML, AJAX, Excel, Validation rules.

Confidential, Boston, MA

Sr. Salesforce.com Developer/ Administrator

Responsibilities:

• Experienced in understanding the requirement of the user and filled gaps between the technical team and the end users.
• Integrated Salesforce with route manager which is a legacy system for handling equipment pricing and order delivery.
• Used Salesforce.com to facilitate Campaign Management, Dashboard/Reports development, Lead Management, Content, Contracts, and Customer Service/Cases.
• Designed the configuration of Sales cloud and Service cloud standard objects such as Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts, Activities, Cases and Custom Objects.
• Implemented Salesforce Service Cloud including Customer Portal, Knowledge, Entitlements, and Service Console.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on Email Services and Single Email and Mass Email to send email to different portal users.
• Created SFDC sites to provide public access to VisualForce pages and allowed Customer Portal users to login or register.
• Worked on APEX programming and VisualForce Programming with XML, HTML and JavaScript.
• Worked with Cast Iron APEX API and Web Services. Created self-tracking Cast Iron interfaces that moved incremental data from external system to Salesforce.com on a daily basis.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Migrated massive amounts of data from DB2 staging tables into Salesforce.com on a daily & weekly basis so it's available to the sales/field representatives.
• Created Test classes for unit testing and apex triggers for various functional needs in the application.
• Developed workflows to notify users for respective action items based on application status.
• Implemented Email to case functionality which enabled the users to create a case when problem occurs by just sending an email to the support service.
• Created mash up between salesforce CRM and Gmail through force.com AppExchange ‘s email integration engine.
• Integrated external application Dealsheet (excel sheet with .net plugin) with salesforce using soap web service.
• Used force.com IDE for deployment of code into sandbox and production orgs.
• Reviewed the test cases and provided solutions/feedback to the QA team.

Environment: Salesforce.com, Apex, Visual force, Data Loader, workflow & approvals, reports, custom objects, custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, HTML, AJAX, Excel, Validation rules.

Confidential, Detroit, MI

Salesforce.com Developer/ Administrator

Responsibilities:

• Analyzed business requirements and developed technical design and solution, also suggested developments & proposed best possible alternatives to the CRM committee, admins and senior managers.
• Developed and maintained the functional areas of data management, forecasting, accounts, leads and other customizations.
• Introduced multiple workflow rules to automate the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Design/Develop the Force.com database model, Apex and Visualforce User Interface Code.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integration is designed, developed and implemented to move Safety-Kleen invoices on a nightly basis into Salesforce.com and the legacy data warehouse.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Heavy Apex and Visual Force customization in unlimited edition SFDC Sandboxes.
• Worked on data scrubbing, streamline custom fields, improve user interface, add validation rules, workflow rules, and clean up numerous reports and dashboards.
• Worked on the Geo location field to identify a location by its latitude and longitude.
• Application development using objects like Entity Subscription, Feed Item, Feed Comment Document Sharing etc.
• Used auto builder to automate business process for minor customizations.
• Participated in offshore meetings with implementation partners.

Environment: Salesforce.com Enterprise Edition, App Exchange, Translation Work Bench, VisualForce, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types.

Confidential, Philadelphia, PA

Salesforce.com Developer/ Administrator

Responsibilities:

• Performed the roles of salesforce.com Developer and administrator in the organization.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Implement Service Cloud Customer Portal for One Step application to cut down the service cost.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visual-Force pages as user interface.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Responsible for migration of code from sandbox to production environment.
• Helped users with chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Confidential, Santa Clara, CA

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of salesforce.com consultant in the organization.
• Designed various WebPages in visual force for capturing various customer enquiries and implemented logic for migrating cases to different queries based on the type of customer enquiry.
• Developed triggers to maintain the account and opportunity hierarchies and updating the line items and giving access to records.
• Designed custom objects and developed, deployed Apex classes, controller classes and Apex triggers for various functional needs in the application.
• Responsible for setting up login restrictions and resetting the user passwords.
• Worked on deployments, Deployed the code, customization and also the field level security.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implemented/improved the existing e-commerce application.
• Developed various custom tabs, objects, entity-relationship data model, validation rules on components and visual force pages.
• Involved in salesforce.com application setup activities and customized the apps to match the functional needs to the organization.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.

Environment: workflow & approvals, reports, dashboards, analytics snapshots, case management automation, custom objects, validation rules, apex triggers, visual force pages/components, apex classes/controllers.