SUMMARY:

• Almost 10 years of experience in IT as Certified Salesforce Administrator and Certified Developer, ETL Informatica PowerCenter, MDM (Master Data Management), ILM (Informatica lifecycle Management) involved in development of various client - server and web-based applications with exposure to diverse business domains that include Healthcare and Pharmaceuticals.
• Solid understanding of Sales Cloud, Service Cloud, Marketing Cloud and Case Management Projects, as well as creating Objects, Fields, Record Types, Page Layouts, Roles, Profiles, Users, Email Services, Workflow Alerts, Actions, Reports, Dashboards and Approval Processes.
• Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Sharing Rules, Approval Processes for automated alerts and field updates.
• Optimized transition from Classic UI to Salesforce Lightning Experience UI and enhancing interactive user experience
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
• Experience working on different SFDC implementations like Sales Cloud, Service Cloud, Marketing, Call center, Chatter & App-exchange applications
• Knowledge of Apex development in creating Apex Classes, Standard Controllers, Custom Controllers.
• Experience in designing of Custom objects, Custom fields, Pick list, role-based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements.
• Experience working with Lookup and Master-detail relationships on the objects and created Junction objects to establish connectivity among objects.
• Experienced in Data Migration using Data Loader.
• Proficient in implementing Security and sharing rules at object level, field level, and record level for different users of organization. Also creating various Profiles and configured the Permissions based on the Organizational Hierarchy.
• Good understanding of the Salesforce licensing structure and various services offered by Salesforce.
• Experienced in working with Workbench, DataLoader.io , and Import Wizard .
• Experienced in business CRM processes like Campaign Management , Lead management , Case Management, Opportunity Management , Account and Contact Management .
• Expertise in implementing Chatter, Chatter desktop to improve internal communication and enhance customer service.
• Expert in querying salesforce.com database using SOQL&SOSL queries and Governor Limits.
• Performed Production Support activities on a timely basis in analyzing the root cause of issues in production, certifying the code through testing for various releases migrating to production.
• Interacted with business analysts, data architects to develop data model.
• Optimized the existing applications at the mapping level, session level and database level for a better performance.
• Investigated and fixed problems encountered in the production environment on a day to day basis.
• Good knowledge in Data type Mapping.
• Work experience with both on-shore and off-shore teams.
• Strong reporting and analytical skills, excellent communication, presentation and organizational skills including ability to multitask, prioritize, and manage complex issues.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, Linux

Languages: SQL, PL/SQL

ETL,Data Integration/Archiving tools: Informatica Power Center, Informatica MDM, Informatica ILM,Informatica DVO

Databases: Oracle, SQL Server, MySQL, DB2, Netezza

Scripting Languages: Perl, Shell Scripting

Reporting Tools: Business Objects (BO), Jreports

Cloud Technologies: Salesforce, Veeva

Other Tools: SQL Developer, Force.com Eclipse IDE Plug-in, Data Loader, Force.com Platform,Apttus(CPQ)

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Sr. Salesforce Developer

RESPONSIBILITIES:

• Gathered user and functional system requirements via workshops, workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases
• And Opportunities.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response for automating business logic.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Experience with SAQL language for creating different widgets based on requirement.
• Deep knowledge in Einstein Analytics where played around and created a prototype dashboard which includes both external data sets and Salesforce data.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created Wave datasets from using internal Salesforce data and external data sources.
• Migrated data from external sources and performed insert, delete, upset, and export
• Operations on millions of records.
• Strong knowledge of Force.com platform technologies including Apex, Triggers, Visualforce, Workflows and Approvals, Integrations with end-to-end product development experience.
• Worked on web services to integrate Salesforce using REST API calls.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

ENVIRONMENT:: Salesforce.com Platform, Analytics Cloud, Force.com Eclipse IDE, Lightning Experience, Apex classes and Controllers, HTML, CSS, Data Loader, SOQL, SOSL, SASL, SAQL, JSON, Dataflow, Sales Cloud, Service Cloud, Marketing Cloud, Deployments, Visual Force, AppExchange apps.

Confidential, Long beach, CA

Sr. Salesforce Lightning Developer/Admin

Responsibilities:

• Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts, Contacts, and Cases etc.
• Managed Salesforce platform for 1300+ end-users
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages .
• Good understanding of standard Chatter objects and their limitations.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of App Exchange applications.
• Used Apttus ( CPQ ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.
• Designed and developed various Visualforce Pages , Apex Classes , Controller Classes , Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed very complex Visual force pages using JavaScript , CSS , HTML , JQuery and Controllers .
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Integrated Lightning components, Lightning Apps, Apex classes in my Salesforce org with the GitHub .
• Developed robust Lightning Pages using Aura Framework and placed them on the community builder.
• Experience with Continuous Integration and Continuous Delivery tools like Jenkins, Jira, bitbucket and Perforce/GIT.
• Strong Integrations experience of Heroku and Salesforce with enterprise applications using APIs
• Deployed Apex using Force.com IDE, Force.com Migration Tool and built Web Services API.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites and Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects.
• Well maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Developed documentation for the project using SharePoint.
• Responsible for guiding QA & UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs .

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML, CSS, Workflow & Approvals, Marketo, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE.

Confidential, Tampa, FL

Sr Salesforce Developer

Responsibilities:

• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various
• Business/functional requirements.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Worked on numerous lightning components.
• Created various charts using Lightning component.
• Worked on cross platform usage of the project functionality using Lightning.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device
• Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Service cloud, Sales Cloud, Visual Force Pages, Lightning Components, Security Controls, Reports, WSDL, Eclipse IDE, Windows.

Confidential, Austin, TX

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Connected with various team members regularly to gather business requirements and documented them accordingly.
• Worked on various salesforce.com standard objects like Leads, Accounts, Contacts, Opportunities, Cases, Products, Campaigns, Reports and Dashboards.
• Integrated Salesforce with marketo to capture the leads using email marketing.
• Create field mapping between custom fields of lead object with custom fields of account, contact and opportunity.
• Created Profiles and implemented object and field level security to hide critical information from the profile users.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Developed Visual Force Pages and Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects Schedule Apex with Batch Apex to fetch the new leads from marketo using Start, Execute and Final methods.
• Used Force.com developer toolkit including Batch Apex, Apex Classes, and Apex Triggers and Visual Force pages to develop custom business logic.
• Created various Reports (summary reports, matrix reports, and pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Used C#, APEX to develop custom visual force pages with cross data integration.
• Managed team along with hands on experience on Workflows and Approvals, Html Email Templates, Salesforce for outlook, Entitlements, Articles, Auto Response rules, assignment Rules, Email to case.

ENVIRONMENT:: Marketo Tool, Apex Data Loader, Visual Force, C#, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, Force.com IDE, Batch Apex, Reports, Dashboards, Security Controls, Sandbox, Eclipse IDE Plug-in, Salesforce Mobile.

Confidential, Bartlesville, OK

Salesforce Developer

RESPONSIBILITIES:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Generated various reports and dashboards in Lightning for Sales performance tracking.
• Developed and maintained custom Reports and Dashboards. Tested thoroughly and deployed to production.
• Deployed code to production using change sets. Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.
• Worked within a Scrum team comprised of onshore and offshore developers, testers and business analysts to implement user stories in an agile fashion.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked on real time User Stories and creating Test Scenarios, Test Plans, and Test Cases.
• Installed and implemented various third-party applications (Apps) from App Exchange like DocuSign, job science, Jitter bit, map anything, Lightening App Builder, Workbench tool, Chatter.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application usingForce.com Explorer
• Configured and maintained user security permissions in accordance with organizational requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Created and used Email templates in HTML 5 and Visual force.
• Migrated large volumes of external data on to Salesforce.com using Jitter bit and Apex Data Loader as part of data management functions.
• Worked with Jitter bit tool to load data into Salesforce. Worked with Jitter bit to develop process builder automation.
• Used Jitter bit to import/export of Dealers data. Managed weekly bulk role updates using Data loader (Jitter bit)
• Created Jitter bit Jobs to Sync data between Salesforce and SQL Server.
• Extensive experience using Draw Loop by controlling the content of the Document Package and the document delivery.
• Extensive experience using Draw Loop for building forms, creating PDF files and sending them out automatically.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, DocuSign, Draw loop, lightning Components, Jitter bit, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, Workbench, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, ANT.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Generated Objects, Fields and Page layouts.
• Created Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application. Also, created different record types.
• Customized tabs for among different business users groups and centers.
• Customized different page layouts and assigned them for different profile users.
• Gathering the new business requirements from the client and at the end, getting all the requirements validated by the client.
• Created Triggers and Apex Classes as per Business Requirement.
• Development of Custom application using Visual force & Apex.
• Development of site pages in Visual force using the CSS style sheet provided by Customer.
• Deploying the code into different environments and then providing the support afterwards.
• Force.com Sites and Portal implementation.
• Maintain problem log and defect statistics.
• Responsible for creating Users, Profiles, Roles and Sharing Settings. Reports and Dashboards.
• Created profiles and implemented object-level, field-level and record-level security.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Demonstrated knowledge of XML, SOQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Tampa FL

Java J2EE Consultant

Responsibilities:

• Used agile methodology for developing the application.
• Involved in developing the user interface using JSP’s, JSTL, HTML.
• Reviewing and analyzing data model for developing the Presentation layer and Value Objects.
• Developed, implemented, and maintained an asynchronous, AJAX based rich client for improved customer experience using XML data and XSLT templates.
• Responsible and active in the analysis, design, implementation, management, and deployment of full Software Development life-cycle of project (SDLC).
• Developing User Interface and implementing business process using JSP and Servlets.
• Development of the application that was used to create dynamic JSPs, given input from a database table containing information about the contents of the JSP being developed.
• Involved in writing the presentation layer in Java Server Pages (JSP).
• Wrote Servlets programming and JSP scripting for the communication between web browser and server.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Coded different deployment descriptors using XML. Generated Jar files are deployed on Apache Tomcat Server.
• Extensively worked with Eclipse IDE.
• Worked on RDBMS implementing using PL/SQL on oracle databases.

Environment: Java, J2EE, WebLogic, Eclipse, JSP, JavaScript, HTML, XML and Oracle.