SUMMARY:

• Around 11+ years of Industry experience in Analysis, Design, Coding, testing of application development and maintenance of enterprise CRM applications using Salesforce
• Salesforce Developer/Administrator - 5 years of experience in Salesforce CRM and Force.com including: Sales, Marketing, Service and Community clouds.
• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Peoplesoft Techno-functional Consultant - 4 years of experience with PeopleSoft CRM - performing technical and functional work including: Case Management, Order Management, Marketing, Service Management, Sales, Self Service, Contracts CRM, Products CRM, Installed Products and Field Service.
• Functional expertise: requirements gathering, functional gap analysis, application design, configuration, module setup, test script generation/execution, preparing training guides, end user training, and production support.
• Technical expertise: interfacing with users, identifying functional and technical gaps, estimating work, architecting system interfaces, designing custom solutions, programming, development, scheduling, producing documentation, and providing production support.
• Experience in developing SOAP / REST based Web-Services and building APIs for Integrations with Third Party systems like Billing, Provisioning, and other ERP applications.
• Exposure to Reporting Tools like Reports and Dashboards, BI Publisher, PS Query.
• Experience in migrating standard and custom objects in Classic experience to Lightning experience.
• Experience in using Salesforce Lightning UI features and creating re-usable components using Lightning Component Framework and Lightning App Builder.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in working with SOQL, SOSL, CSS, Force.com Web Services.
• Provided on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types.
• Expertise in creating Profiles, Roles, Users, Tasks and Actions.
• A self-motivated team member with excellent inter-personal, presentation and technical documentation skills with abilities to perform in high-pace environments.
• Conducted business process analysis and user training, gathered and analyzed client requirements, created design specifications and developed customizations.
• Thorough knowledge of the different stages of a project and a well-developed aptitude to recognize potential bottlenecks and proposing resolution to the same.
• Committed and hardworking professional with leadership and managerial qualities and excellent communication skills, analytical and problem solving skills. Very good in communicating technical solutions to my team, supervisor and client.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, APEX Language, Apex Classes, Triggers, SOQL, SOSL, Visual force (Pages, Components and custom, standardControllers), APEX Data Loader, APEX Web Services (SOAP, REST), Process Builder, Batch Apex, Schedule Apex.

Salesforce Tools: Eclipse, APEX Data Loader, Force.com Excel Connector, Force Platform (Sandbox, and Production), Schema Builder, Process Builder, Data Import and Export Wizard, Workbench.

Programming Languages: APEX, Visual force, OOPS, MySQL.

Scripting Languages: HTML5, JavaScript, CSS, XML.

Database Programming: SOQL, SOSL, SQL Server 2016/2014/2012, Oracle 10g, MS Access.

Business Analysis Skills: Microsoft Visio, Use Cases and Use Case Diagrams, Class/Sequence/State Diagrams, Entity Relationship Diagrams,Agile Methodology / SCRUM, Waterfall Methodology, Microsoft Office Suite.

Other Tools: Selenium IDE, HPQC, Jira, GITHUB, SOAP UI, Microsoft Visual Studio TFS.

PROFESSIONAL EXPERIENCE:

Confidential, FL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Designed, and deployed the Custom Formula Fields, Custom objects, Custom tabs, Validation rules, Workflow Rules, Sharing Rules, Page layouts, Approval processes in accordance with therequirements of the Salesforce application
• Creation of Job Aid review documents by recreating all the steps in the Salesforce UAT environment to assist the end users to work on the Salesforce system
• Constructed and executed SOQL queries within governor limits through Salesforce query Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Facilitating data imports/exports, data cleansing, data categorization and data integrity projects.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. editorand workbench
• Created and used process builder flows for generating complaints/issues on child licenses and foruser service request inactivation
• Knowledge about Sales force Lightning schema builder, process builder, app builder, components and lightning connect
• Acknowledged and assigned incident tickets to the development team through Microsoft visual studio team TFS services tool
• Developed automation/dynamic rule records and workflow rules for generating the business documents and email notifications with reports as an attachment
• Built custom objects, workflow rules, page layouts for the clients/ end-users
• Created test data in the Salesforce developer and UAT environments to test process flows and execution
• Developed and analyzed APEX Test Classes to cover the overall Sandbox Code Coveragepercentage to be able to push to UAT and Pre-Prod deployments
• Created Many-to-Many relationships and created junction objects to implement roll-up summaryfields to aggregate data from child records on the parent objects
• Created custom Reports, Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh
• Implemented the project business requirements by providing a detailed documentation to both the business and developer teams
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit the needs of the application.
• Assisted Technical and Functional teams in getting the requirements implemented.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to Lightning experience.
• Implemented OWD settings, Profiles, Roles, Public groups, Queues, Custom Settings, Apex Sharing, Triggers as part of Security Model.
• Developed Workflows, Workflow Email Alerts, Email Templates, Workflow Field Updates, Reports Folders and Summary Reports.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Developed Test Classes to achieve code coverage.
• Deployed to SIT, UAT sandboxes and Production using Change Sets.
• Analyzed functional specifications, isolated functional and non-functional test cases
• Created test Scenarios, test conditions and test data for system and regression testing.

Environment : Salesforce.com Platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, JQuery, Custom Objects, Tabs, Email Services, Lightning UI, Wave analytics, Service cloud. Security Controls, JavaScript, Eclipse IDE Plugin.

Confidential, Alpharetta, GA

Sr.Salesforce Developer/Administrator

Responsibilities:

• Implemented client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs andcomponents to suit to the needs of the application
• Designed, developed and deployed apex Classes, controllers and test classes for unit testing andapex triggers for various functional needs in the application
• Drafted business requirement document (BRD), Use Case Specifications and Change Request along with the Business Group and the IT project group members for various projects and service requests
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Defined SOQL & SOSL queries within governor limits for data manipulation needs of the application
• Experienced using Sales force Lightning UI
• Developed complete Custom Objects as specified in the scope document. Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created Picklists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Participated in Requirement Gathering Sessions to define their needs and developed an action plan and specification documents.
• Utilized field level security along with page layouts in Lightning to manage access to certain fields. Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications. Utilized refined global search in Lightning by developing Apex classes and Controllers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used Apex Data Loader to migrate data, such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided support on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Baltimore, MD

Sr. Salesforce Administrator/Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Work.com (SFDC)
• Implemented Apex Data loader“Command Line Interface“to automate the data loading process for the sand box refresh activity.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Worked on salesforce communities to interlink sales team directly with channel partners.
• Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Involved in documentation and shared the requirements with Salesforce.com consultants while implementing the solutions.
• Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields. Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Migrated Accounts, Lead, Contacts, Opportunities sales data from external systems into Salesforce.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Environment : Agile,Apex, SFDC, Data Loader, Force.com, Sales Cloud, Custom Cloud, Import Wizard, SOQL, SOSL, Web Services, S-Controls, PEGA, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential, Yarmouth, ME Apl

Salesforce Administrator/Developer

Responsibilities:

• Designed, Developed and Customized Case Management, Field Service, Sales, Marketing, Order Management and Account Management in Salesforce application.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked for profile settings and security for different store user.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Implemented “Email to Case” for automatic case creation for business groups. Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object's
• Worked with Visual Force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visual force Style sheets and Static Resources to augment all standard styling on a Visual force page and utilize un-stylized text output to gain full control when iterating over lists of data.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Developed Visual force page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Working with web services API. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created validation rules for data quality. Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce.com, Apex, Visual force, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, Reports, Dashboard, Force.com IDE, Java, JavaScript, HTML, Web portal .

Confidential, Bartlesville, OK

PeopleSoft Techno-functional Consultant

Responsibilities:

• Applied CTI with the help of cloud integration toolkit. Worked with CTI toolkit to build adapters that integrate Salesforce with other 3rd party systems. Developed custom search functionality for Accounts and contacts using SOSL.
• Worked in production support, handling defects using Remedy tools, interacting with end users on daily basis.
• Regularly performed database de-duping and clean up procedures
• Audited data regularly to uncover data integrity issues and opportunity for process improvement.
• Maintained the Salesforce.com mailbox to promptly respond to user questions and request for administrative support
• Served as a key liaison with the IT team in areas related to system support for areas such as wireless, outlook integration etc.
• Gathered Requirements and preparing High-Level Requirement specification, Fit-Gap Documentation and Function Design Specification.
• Conducted fit/gap analysis and created functional and technical specs. Designed and developed customized reports according to business requirements.
• Designed, Developed and Customized Case Management, Field Service, Sales, Marketing, Order Management and Account Management in PeopleSoft CRM application.
• Developed and maintained SOAP based Web-Services with Billing, Provisioning, and SAP Inventory systems to PeopleSoft.
• Developed Component Interface based integration with Dialog’s customer portal to PeopleSoft.
• Performed technical project migrations and participated in data migration activities.
• Prepared Technical Design, QA and Test documentation.
• Analyzed incidents / requests and provided resolution through data scripts, technical fixes and configuration changes.
• Designed and developed custom modules using PeopleSoft.
• Prepared the Solution Designs for new change orders and provided required assessment with the inputs from the business users. Identify functionalities for improvements, which are beneficial to end-users.
• Built and Generated BI Publisher and PS Query Reports.
• Participated in technical project migration and data cleansing activities.
• Reviewed code, data fixes and QA documentation prepared by onsite developers.

Environment: PeopleSoft CRM 9.0, Case Management, Financial Assistance, Mandatory Reporting, PeopleTools 8.53, Integration Broker, Application Engine, Application Designer, File Layouts, Component Interface, BI Publisher, PSQuery, SQL Server 2005, 2008 R2

Confidential, Richmond, VA

PeopleSoft Technical Consultant

Responsibilities:

• Prepared the Functional and Technical Specifications for the Interfaces by analyzing the Fit/Gap Analysis and Gap resolutions prepared by the functional groups.
• Support established protocols to insure knowledgebase content accuracy by maintaining CRM data integrity by establishing tight security around the ability to edit knowledgebase content.
• Designed, Developed and Customized Case Management, Field Service, Sales, Marketing, Order Management and Account Management in PeopleSoft CRM application.
• Performed technical project migrations and participated in data migration activities. Prepared Technical Design, QA and Test documentation. Developed Application Engine program for auto case creation in CRM.
• Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Used Visual Force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Experience in integration of Salesforce and SQL server using SQL Server Integration Services.
• Worked in the implementation of the community cloud (customer and partner).
• Created new SQL objects for Rules. Modified PeopleSoft SQL objects according user requirements.
• Developed and modified PeopleCode to implement specific business rules and validations to enable the PeopleSoft system to perform the business process
• Involved in enabling and updating Security Definitions for Pages, Components and Menus to restrict users to the Database tables holding sensitive data.
• Responsible for unit and integration testing of the customized/modified applications and PeopleSoft delivered fixes and patches.
• Designed Technical specifications and Developed new objects, Reports and Customization of vanilla Reports, Objects as per the Business process requirements and End User / Client requirements.

Environment: PeopleSoft CRM 9.0, Case Management, Order Management, Service Management, Self Service, Sales, Marketing, Installed Products, Products CRM, PeopleCode, Application Designer, Application Engine, Component Interface, Integration Broker

Confidential, Chicago, IL

PeopleSoft Technical Consultant

Responsibilities:

• Responsible for designing, developing, and supporting application solutions and re-engineered components based on client requirements.
• Provided input for systems development and data base administration from a data point of view.
• Performed business and technical designer functions, including making contributions to business and technical architecture components of the enterprise solution.
• Provides support for the development, and implementation of the Oracle PeopleSoft CRM Human Resource Help Desk System Module for the program.
• Create new user accounts and configure Salesforce. com to fit security needs at the user and organization levels.
• Develop and maintain custom objects, custom fields, custom tabs, and Validation rules
• Worked on the designing of custom reports, report folders, report extractions to various formats
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Customized different page layouts and assigned them for different profile users
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Schedules the reports and dashboards for management and all the department heads by emails.
• Responsibility over technical solution design, development, deployment/cutover, and implementation - covering all technical aspects of the PeopleSoft implementation lifecycle.
• PeopleSoft CRM application development components, including reports, interfaces, conversions, and implementation of custom solutions.
• Create, update and edit functional and technical design specifications and solutions to satisfy project requirements.
• Apply HCM/CRM knowledge and industry best practices in developing the to-be business processes and procedures.
• Ability to meet deadlines and manage multiple, dynamic priorities. Effective communication skills and demonstrated experience working in a team-oriented environment.
• Create, update and edit functional and technical design specifications and solutions to satisfy project requirements.

Environment: PeopleSoft CRM 9.0, Case Management, Order Management, Service Management, Self Service, Sales, Marketing, Installed Products, Products CRM, PeopleCode, Application Designer, Application Engine, Component Interface, Integration Broker.