PROFESSIONAL SUMMARY:

• Over 8+ years of IT industry experience, including Seven years with Salesforce.com CRM development and one year in SAP.
• Possess comprehensive understanding of CRM business processes like sales process, support process, lead process and solution process.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies.
• Good knowledge on Technical and Functional aspects of Salesforce.com, on demand CRM package.
• Proficiency in building Data Model and implementing business logics.
• Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Experience in data migration using Import wizard and Apex Data Loader.
• Working knowledge in generating Report types, Reports and Dashboards to analyze the data in Salesforce.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visualforce Tabs, Custom Objects, S-controls, Standard and Custom Reports and Dashboards.
• Expertise in Apex programming language, Apex triggers, Apex Scheduler, Batch Apex, Apex Web service.
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
• Installed Apps from AppExchange, Configured and maintained User Security Permissions in compliance with organizational needs
• Knowledge on deployment of components using Standard Salesforce Change Sets and Force.com IDE
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Design and implement SSO (single sign on) for Salesforce applications.
• Experienced in Salesforce.com Live Agent Console setup in Service Cloud and experienced in Salesforce.com Marketing Cloud.
• Proficiency in test driven development.
• Effective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service and Visualforce (Page, Component & Controllers), Lightning Components, Lightning Builder.

Custom Integration: Outbound Messages, salesforce CPQ, Q2C, SLDS, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, SAP ABAP and APEX

IDE: Eclipse and Force.com Eclipse IDE plug-in

Tools: MS Office, Rational rose, Dream weaver, Adobe Flash, Weka and OpenCV.

Platforms: UNIX and Windows (XP/Vista/7/8/10)

Methodologies: Agile, Waterfall Model.

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, IA

Sr.Salesforce Developer/Lightning

Responsibilities:

• Created many reusable Lightning Components with SLDS framework - like Spinner, Error Messages and Message alert, File Upload, Modal Box, Email, Grid, and Generic Components etc.
• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Integrated with DocuSign, SignNow, Box, and AWS using REST web services
• Overcame the file size limit, while uploading files in to Box, AWS or any other external storage.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Worked on Meta data API to add or remove Lightning Components or buttons in page layouts with single click.
• Integrated Lightning components into Visualforce pages.
• Used License Management Application (LMA) to manage the licenses of application.
• Templates are created using Microsoft DocGen plugin. Template creation and generations process are done in AWS.
• Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Custom Buttons and used AJAX Toolkit.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Used Jenkins for integrating salesforce projects.
• Involved in writing triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rule.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Created custom object to log the errors and exception from the application to keep track.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, Nashville, TN

Sr.Salesforce Developer

Responsibilities:

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Lead a team of solution partner and/or client developers and specialists to meet specific client requirements; responsible for ensuring an optimal system architecture to facilitate the successful completion of implementations.
• Provide guidance, analysis and recommendations to design decisions including but not limited to: architecture, integrations, order management and fulfillment systems, customizations, impacts to scale and performance, rollout strategies and optimal use of features to Provide pre-sales support for order management and fulfillment to solution partners and/or sales teams.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports and Dashboards.
• Created custom objects which includes lookup and master detail relationships based on business requirement.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and user Email templates in HTML and VisualForce.
• Accustomed Picklists, Dependent Picklists and Record Types to enforce data quality.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Part of the team that developed the call center module as a support for this project.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential, Jersey City, NJ

Salesforce Developer

Responsibilities:

• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Created custom objects, custom VF page layouts, triggers, validation rules by using Apex as per Customer requirement
• Experience with Single sign on (SSO), Delegated Authentication, SAML implementation
• Used Change sets/ Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other salesforce instance.
• Creating a custom object called Global History object which mimics the standard history table.
• Created various reports, summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profile permissions
• Helped to automate some business processes by creating workflows (email notification /fields /updates / tasks).
• Consulted on Exact Target Instance migration and Sales force integration project as an Email Subject Matter Expert.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Created the Vision & Strategy for Analytics exploring solutions such as Wave (SFDC)
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented Salesforce.com web services client using Sales force web services API.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Wave Analytics, Marketo, Extra Target, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, CSS, HTML, Java, Visual Force Pages, Workflows, Email Updates.

Confidential, Norwalk, CT

Salesforce developer

Responsibilities:

• Worked on Requirements gathering/project management for Salesforce.com implementations.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, opportunities.
• Worked with the development team to deploy workflows wherever necessary
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Act as a liaison between customers and all internal Apttus teams during product related escalations.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Performed some customizations on Standard Objects, such as Forecasting/Leads /Accounts/ Contacts and opportunities.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Apttus CPQ, Custom Objects, Sandbox, Force.com IDE, MS-Excel and PowerPoint.

Confidential, Fort Worth, TX

Salesforce developer/Administrator

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Worked on Commerce cloud for customer service, fulfillment and shopping.
• Understand and adapt to the needs of various customers, stakeholders, and business units
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Data Loader

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
• Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions. Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per the Business requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-Response rules.
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Participated in solving day to day production issues and sessions provided by Team.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox.

Confidential

SAP developer

Responsibilities:

• Participated in product initial development discussions.
• Worked on functional Test scenarios.
• Enhanced the Sales Order User Exits to get the order header, item partners and pricing details while saving.
• Created a function module for payment cards authorization for SD OTC flow.
• Created a function module for payment cards authorization for Biller Direct.
• Created a function module for settlement.
• Developed custom objects of OPEN A/R.
• Developed custom objects for displaying settlement reports.
• Implemented the logic to access the flat file from Presentation server (Which contains the Credit card data information) and update the card details to Customer master of the corresponding Customer.

Environment: SAP ABAP, OO-ABAP, SD OTC flow, Exits, BAdI, BAPI, Module Pool Programming.