SUMMARY:

• 8 years of IT experience in Application Design & Development including experience in the Salesforce platform using Salesforce Sales Cloud and Service Cloud features.
• Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in Scrum/Agile/Kanban for project execution using Jira/Story Board tools for user story handling.
• Experience in implementation & Integration on Salesforce.com using Apex (Classes, Controllers & Triggers), Batch Apex, Apex Web Services, and Visualforce Pages.
• Experience in working with Eclipse IDE with Force.com Plugin environment for writing Business logic in Apex Programming Language.
• Extensive experience on working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, Lightning usage, AngularJS, report extractions to various formats.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email Templates
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Integrated Apex with External services by making callouts that used SOAP and REST API
• Experience in Developing Single Sign on for desktop using SAML and OAuth with the help of Identity provider help.
• Experience in Force.com Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience on working with admin on LDAP protocol.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding to lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in writing complex SQL scripts using TOAD, SQL Developer, and MS SQL for verification of values frontend and backend system.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Experience in performing web service testing using SOAP UI and validating XML files in ALTOWA XML SPY
• Extensive experience in developing enterprise applications using C# and .Net technologies as well as in XML, XSL, HTML, JavaScript, jQuery, JDBC, Excel automated reporting and CSS.
• Good Domain Knowledge in CRM, ERP, Insurance and Banking domains.
• Hands on experience with UNIX shell scripting for file processing, CRON job setup for periodic batch.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

THIRD PARTY APPS: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip, DocuSign, BizTalk

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL, PL/SQL, UNIX Shell Scripting

WEB TECHNOLOGIES: HTML, CSS3, CSS,AJAX, XML, JavaScript, PL/SQL Web Toolkit

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2, Oracle 12c/11g/10g/9i, MS SQL 7.0, SQL server 2008/2012

METHODOLOGIES: Agile, Scrum, SDLC, RUP, Waterfall

VERSION CONTROL: Perforce, CVS, SVN, GIT

OTHER TOOLS: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus, Active Batch, Toad, SQL Developer, SQL Navigator, OBIEE BI Tools and Reporting, Tuxedo

PROFESSIONAL EXPERIENCE:

Confidential, GA

Sr. Salesforce Lightening Developer

RESPONSIBILITIES:

• Involved in migrating from classic to lightening by gathering all the required configurations and customizations as per business requirements by leading the roles of admin and lightening developer.
• Created custom object, custom fields in lightening experience. Also, involved in creating Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used Force.com toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic and also involved in Salesforce platform Integration and marketing Cloud .
• Worked on Batch Apex, Schedule Classes, Visualforce pages and integrated with external source by developing Apex Web Services.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management. Developed lightning pages and displayed it in community builder.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked with Force.com IDE to develop Custom Application in both marketing C Sales and Service Cloud Modules.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Implemented DML activities for Inserting and Updating records.
• Was responsible for the data maintenance and data integrity within the Force.com platform.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, marketing Cloud and Wave Analytics.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Extensive experience with analysis, design, development, customizations and implementation of software applications using Siebel & Salesforce CRM.
• Experience in the areas of Siebel Configuration, Work Flows, Scripting and Siebel Admin, Siebel EAI as well as EIM and applications like Siebel Automotive, Siebel Call Center, Siebel Sales and Siebel Finance.
• Used in salesforce to Creating variables in AMPscript
• Using variables to set values in a data extension with the help on AMP Script
• Print the values of variables to the screen using AMP Script.
• Design and build MMP application processes using Siebel Task Based User Interface.
• Design and build Integration using Siebel EAI technologies to check the back ground of the applicant.
• Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business Modelling, Requirements Gathering, Analysis, Configuration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Strong knowledge in Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle Applets and Drilldowns
• Strong knowledge in Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Toggle Applets and Drilldowns Now
• Created and used Email templates in HTML and Visual force. Also, designed various web pages in visual force for capturing various customer enquiries.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated the user data into Lightning Experience.
• Environment: Salesforce.com platform, wave analytics, Apex Language, CRM, Apttus
• CPQ, Apttus CLM, Visual Force, Pages, Data Loader, Workflow & Approvals, Email Services,
• Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica.

Environment: Lightning, Apex, Visualforce, Service Cloud, Triggers, GIT,Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, CSSSaleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows 2003

Confidential, NYC

Salesforce Developer/Administrator

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks
• Develop RESTful web service for enabling applications to consume entitlement engine services.
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages
• Created Workflow rules and defined related tasks, email alerts, and field updates
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requiremen
• Involved in daily production bug fixes raised by QA and business users in the Org.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Developed component using Lightning Aura Framework.
• Used SLDS for developing lightning components, Events, Actions and Server-Side Controller
• Developed Apex triggers, asynchronous classes and test methods to achieve user's desired functionality.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of oS2
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organizatio
• Worked on sales cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Implementation of Data Loader for loading the data
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Developed business documents for Salesforce.com Custom objects
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel
• Provided the training to Business user’s about the system

Environment: Salesforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Eclipse IDE, WSDL, Windows.

Confidential, Strongsville, OH

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in gathering all the requirements from the stake holders.
• Created a walkthrough for the end-users and stakeholders to make them understand the essence of the applications.
• Worked on various salesforce.com standard objects including Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created number of POCs using Salesforce Lightning Experience for building customized components; using JavaScript on the client side and Apex on the server side.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer

Confidential --Austin, TX

Salesforce Developer

Responsibilities:

• Worked closely with cross-functional teams in order to design and configure the Salesforce platform to address their pressing business issues
• Leveraged Salesforce’s declarative framework (Formulas, Workflows, Process Builder) and custom development through Apex, Triggers, and Visualforce to customize the Force platform as per client needs
• Supported users in view creation and customization of reports
• Used Batch Apex to automatically reassign thousands of Account records in cases where the associated regional sales manager contacts changes
• Developed Apex Triggers to automatically create Contact records for each and every location associated with an Account
• Participated in the identification and evaluation of third party applications from AppExchange to support a multi-year implementation roadmap
• Created a button on a Campaign object to retrieve all the open activities of that Campaign’s members (Leads, Contacts) in a separate Visualforce page
• Customized the appearance of a Custom Object by adding tabbed layouts with each tab presenting a related list of that Object
• Configured and Monitored the Oracle Database Monitors, Windows Resources, Network delays to identify the bottlenecks
• Participated in unit and regression testing during every release
• Provided support for nightly batch production cycle which required occasional on-call availability

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, Dupe Blocker, CRM Fusion, Force.com Explorer, Google docs, Gliffy tool (flow charts).

Confidential --Indianapolis, IN

Salesforce Developer

Responsibilities:

• Participated in various brainstorming sessions to address key issues and drafted new processes to automate critical business processes as per client guidelines
• Developed an entity relationship data model for various functional, migration, and integration requirements on the SFDC platform
• Documented proposed changes and potential system implications related to ongoing Salesforce releases
• Worked with a team of 3 developers to optimize Apex code including Triggers and Visualforce
• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes
• Coordinated with the client’s Salesforce Administrator to resolve end-user cases, training, and questions
• Thorough understanding of Workflows, Validations, Formulas and Approval Processes
• Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions
• Extensively worked with Batch Jobs, Apex Triggers, Apex Test classes and VF pages
• Deployed changes from Sandbox to Production org using Change Sets
• Sound knowledge of ETL operations (data import/export operations) using various SFDC supported tools including Jitter bit, Dataloader.io, etc.
• Worked on Assets, Quotes, and Contracts to automate the Opportunity creation process
• Built multiple complex joined Reports and Dashboards for various business teams across the organization starting from Agents to the Executive Management Board to track the relevant Daily, Weekly, Monthly, Quarterly and Yearly metrics
• Conducted various Report and Dashboard building sessions to business end users for them to get a better understanding of the Reports and Dashboards I built and to also enable them to design their own reports if needed

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.