SUMMARY:

• Experience on Salesforce CRM platform as a certified Administrator and Platform App Builder. Currently, working on achieving Platform Developer I certificate.
• Worked on different modules of Salesforce such as Sales and Service Clouds.
• Good understanding in CRM business process such as Lead, Opportunity, and Campaign management.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules, Field - Level Dependencies, and Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Flows, Process Builder, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Worked with Saleforce Lightning Sync and Lightning for Gmail.
• Worked with Aura Framework to migrate from Salesforce Classic to Salesforce Lightning Experience.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Worked on Migration tools Force.com IDE Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Hands on experience on duplicate prevention and data update through external tools such as Demand Tools.
• Have exposure in Customer Portal and Self -Service Portal.
• Worked with various App Exchange applications to implement business processes.
• Worked on Chatter implementation and customization using Chatter API.
• Have extensive knowledge on Salesforce 1 mobile app and SalesforceIQ.
• Worked with Cirrus Insight application to integrate Gmail with Salesforce.
• Have worked with project management tools such as Microsoft Project to create project plans, milestone, risk analysis, and responsibilities.
• Have hands on experience on designing tools such as Visio and Gliffy to illustrate UML Diagrams.
• Proficiency in programming languages and database such a Java, Php, HTML, CSS, MySQL.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

TECHNICAL SKILLS:

Certification:: Salesforce Certified Administrator and Salesforce.com Certified Platform App Builder .

SFDC Technology: Apex classes, controllers and extensions, Apex, Triggers, Visual Force Page, SOQL, SOSL, Salesforce Lightning, Salesforce1.

SFDC Tools: Apex Data Loader, Informatica Cloud, Connect offline, Connect Outlook, Force.com IDE (Eclipse), DupCatcher, Demand tools, Conga Composer, Docusign, Shift Experts, PostCode Anywhere, Cirrus Insight, CloudFind, WalkMe.

Languages:: Java, Php with MySQL database, Apex, Aura.

Web: HTML, CSS, JavaScript.

Web Designing Tools: Microsoft Visual Studio, Microsoft Expression Web 3, Microsoft Expression Design 3, Dreamweaver, Adobe Photoshop

Operating System: Windows XP, Windows Vista, and Window 7

EXPERIENCE:

Confidential

Administrator/Developer

• Engaged in team discussion on planning and implementing various projects for current quarter including Salesforce Lightning migration.
• Worked on Salesforce.com Standard Objects such as Lead, Account, Contacts, Opportunity.
• Create, configured, and maintained Custom Objects to create billing processes.
• Worked on existing Apex classes to update current process and resolve old issues on custom profile.
• Worked with Docusign and Apttus AppExchange apps to build contracts for clients.
• Created Apex Trigger automate default signer on Apttus custom object to help legal team create contract more efficiently.
• Worked with Apex Class and Visualforce Page to build a custom rule to check duplicate contact upon entering for Customer Service.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Performed Administrative tasks such as create and maintained Custom Fields, Workflow Rules, Process Builder, Email templates.

Confidential, Orange, CA

Administrator/Developer

• Participated in a team discussion as a developer to perform detailed analysis of business and technical requirements and designed the solution.
• Worked on Sales cloud and highly customized Custom Objects to create opportunity.
• Worked on Salesforce.com Standard Objects such as Account, Contacts, Opportunity, Lead, and Campaign.
• Created on Apex classes and controllers for various projects such as Expense Report, Budget System, Material Requisition, and Invoice.
• Worked with Apex Trigger automate Opportunity naming convention and data update to related records.
• Also wrote SOQL in Triggers to make complex validations possible, to check for duplicate data and field update.
• Successfully migrated and launched Salesforce Lightening Experience for seamless customization and for better user experience.
• Used Aura framework to create custom components, which replaced the existing JavaScript buttons.
• Worked on Service Cloud to implement Contact Center.
• Currently working on implementing pre and post sales process.
• Updated existing Apex Classes and Triggers using best practices to eliminate hitting governor limits, increase code coverage, and other migration issues.
• Designed and developed VisualForce Pages for various functional needs in the application such as interface for users to look up and create contacts and accounts, enter invoicing, and generate PDF documents.
• Worked on static resource such as CSS styling sheets to format the VisualForce Page
• Implemented the requirements on Salesforce.com platform and Force.com IDE
• Used sandbox mode for testing and migrated the code to the production instance.
• Wrote Apex Test Class (Methods) with code coverage 95%.
• Contributed on preparation and prepared documentation on integrating the Legacy system to Salesforce.com through Jitterbit.
• Performed other administrative tasks such as managing Account, Contacts and Campaign, setting workflows and approval process.
• Configured Salesforce 1 mobile app by creating Publisher Actions.
• Worked on Process Builder to setup various scenario based field updates and Chatter Post.
• Worked on Flows to automate lead entry which was later integrated through Visualforce page.
• Worked on migrating to Salesforce Lightening Experience for seamless customization and for better user experience.
• Installed and testing Salesforce Lightning Sync and Lightning for Gmail for end user to migrate from 3rd party application.
• Installed, setup, and trained user on Cirrus Insight application to track email, sync calendar, and sync emails to Salesforce.
• Installed and setup marketing team to use SalesforceIQ to increase productivity.
• Integrated App Exchange application Shift Expert to assign shifts to workers and create gantt chart.
• Also, worked with other App Exchange application Shift Expert DocuSign, Conga Composer, Adobe Document Cloud to generate documents, send and receive signature from clients.
• Migrated code using Force.com IDE from Dev to Config and Full copy.

Confidential, Los Angeles, CA

Administrator/Developer

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud .
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns and Cases.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Modified existing code in custom object called Household to add Related List for viewing different contacts activities.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using ChangeSet.
• Configured Force.com’s connect for Microsoft Outlook to help track Account and Contact and keep them in sync.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Worked with AppExchange DupCatcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Documented several Tipsheets to train PCS Central user for better understanding of the system.
• Used BMC Remedy System to create incidents and knowledge articles to resolve issues.
• Provided support to help the company get the most out of its Force.com and Salesforce CRM investment, eliminating the need for consulting assistance.