SUMMARY:

• 6+ years of IT experience in Application Software Designing, Development, Testing and Implementation.
• Around 5 years of extensive experience in Salesforce.com CRM and Force.com cloud platform with proficiency as Developer and Administrator.
• Expertise in Administration, Configuration, Customization, Development, Implementation, Integration, requirements gathering and Support with Salesforce.com applications in Classic as well as Lightning.
• Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
• Experienced using Object oriented software development (OOD) methodologies like Scrum/Agile Methodology & Test-Driven Development (TDD).
• Proficient in data migration and integration using tools like Cast-iron, Informatica on Demand, Data Loader, and Force.com migration Tool.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experienced in working and configuring price quote (CPQ) with Apptus.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Page layouts Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Extensive experience in creating Test Scripts, Functional testing, Integration testing, System testing, Regression Testing, End to End testing methodologies.
• Knowledge in developing web-based applications using JSP, Java, PHP, XML, CSS, HTML, DHTML, XHTML, JavaScript, Angular JS, Bootstrap and AJAX Technology.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Max, Email Services, Scrum Master, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce Tools &Integration Tool: Cast Iron, Eclipse IDE, Apex Data Loader

Programming Languages: Java, Apex, SQL, HTML, Javascript, CSS.

RDBMS: MS Access, Oracle

Operating Systems: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX.

Database Tools: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS, Business intelligence Studio.

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

PROFESSIONAL EXPERIENCE:

Confidential, Michigan

Sr Sales force Developer/Admin

Responsibilities:

• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Created reusable reports using Wave Analytics to obtain user login and Salesforce access patterns.
• Worked on SFDC Integration using Web Services, Apex Programming, Salesforce.com Sales cloud, and Service Cloud and Community cloud.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Proficient in using meta-data migration tools like Salesforce Apex Data Loader.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Apptus CPQ to automate sales across different locations.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used Community Cloud to perform computing types of applications, massive data simulations with data rich, real-time visualizations.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on Salesforce.Com Object Model and Veeva Object model.
• Developed Custom Validations to override the Salesforce default validation rules.
• Worked on REST-Full micro services Sales cloud hosted for legacy and future applications.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Upgraded from Exact target 1.0 to Sales force marketing cloud 2.0 org
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Used Canvas tools and JavaScript API’s to integrate a third-party application in Salesforce.
• Automated workflows that make applications collaborate Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Service cloud, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Sales Cloud, Service Cloud, Community CloudMarketing Cloud, Workflows, Email Updates, .NET Framework#, Web Services API, Oracle EBS, and Oracle on Demand.

Confidential, Minneapolis, MN

Sr Salesforce Developer/Analyst

Responsibilities:

• Interact with various business user groups for gathering the requirements for Salesforce implementation and document the Business and Software Requirements.
• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Dashboards, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning app Builder and Lightning Component features.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in Data Migration using Import Wizard and other integration tools like InfoSphere, Apex Data Loader.
• Worked on Service cloud to resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and App-Exchange applications.
• Implemented and maintained Salesforce service cloud and sales cloud, built custom solutions with apex and visual force, which supports most critical processes and workflows.
• Administrator primarily within the Service Cloud, but also work within Wave Analytics and the Community Cloud.
• Worked as a developer in creating complex Stored Procedures, SSIS packages, triggers, cursors, tables, and views and other SQL joins for building various applications.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Setting up Customization of APTTUS product configuration and quote application according to needs assist in administering and monitoring the company, Salesforce CRM and Salesforce CPQ.
• Integrated the web services using rest and SOAP by generating the necessary stubs from the WSDL files for Extracting the data.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Managed UAT live support and production fixes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Community cloud, Custom Objects, Custom Tabs, XML, CTI, ETL Informatica, MYSQL, Bootstrap, Email Services, Eclipse IDE Plug-in, Windows 7 Pro.

Confidential, Kansas City, MO

Salesforce Developer Admin

Responsibilities:

• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Experience working in Service cloud, Supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Written Apex Classes, Controllers, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Created Visual force email templates, New Templates, Mail Merges and automated Email Process to send installation instructions to new and existing customers
• Developed User Interface using JSP, Java Script, XML, Ajax, and HTML and Struts MVC framework.
• Enabled SSO (SAML 2.0) to portal by installing SSL .
• Designed and developed SFA based Application on force.com.
• Experienced in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Strong experience in Validation rules, Workflow rules, Assignment rules and Auto-Response rules.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Great experience in Export/Import data through Salesforce tools like Data Loader, Import Wizard.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities
• Worked on creating ETL mapping specifications based on the user requirements
• Worked on Salesforce CTI (Computer-Telephony Integration) Integration tool.
• Created automations of emails to Opportunity owners based on business requirements.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Freehold, NJ

Salesforce Developer

Responsibilities:

• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Created Visualforce Page for custom User Interface development using standard and Custom Controllers.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used DupeBlocker , a duplication tool , designed to prevent duplicate records from entering the Salesforce Database
• Used SOSL and SOQL Queries during the data migration and custom development.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Migrated all the customizations to PROD using the Force.com IDE.
• Worked on the User Entitlements and role hierarchy for Salesforce.com.
• Implement the Salesforce.com Web to lead functionality to create Leads in SFDC.
• Configured and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
• Specialized in Veeva Contract Management and Consent Management.
• In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.
• Provided ongoing Salesforce.com maintenance and Administration services including periodic data cleansing, custom objects, workflow.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Email Services, Sandbox data loading, Eclipse IDE.

Confidential

Java Developer

Responsibilities:

• Designed a system and developed a framework using J2EE technologies based on MVC architecture.
• Involved in the iterative/incremental development of project application. Participated in the requirement analysis and design meetings. Object modeling of the project application using UML with Rational Rose.
• Programmed the views using struts, JSP pages, Model is a combination of EJB’s and Java classes and Controllers are Servlets.
• Designed and Developed UI’s using JSP by following MVC architecture
• Designed and developed Presentation Tier using Struts framework, JSP, Servlets, TagLibs, HTML and JavaScript.
• Designed the control which includes Class Diagrams and Sequence Diagrams using VISIO.
• Developed a complete External build process and maintained using ANT.
• Implemented business logic at server side using Session Bean.
• Extensive usage of XML - Application configuration, Navigation, Task based configuration.
• Used SOAP and RESTful for web service by exchanging XML data between the applications
• Designed and developed Unit and integration test cases using Junit.
• Developed WSDL’s and XSD’s for creating interfaces between different systems using SOAP based web services.
• Used EJB features effectively- Local interfaces to improve the performance, Abstract persistence schema, CMRs.
• Wrote PL/SQL queries to access data from Oracle database.
• Set up Web sphere Application server and used Ant tool to build the application and deploy the application in Web sphere. Prepared test plans and writing test cases
• Extensively used the Hibernate Query Language (HQL) for data retrieval from the database and managed the transactions using the Spring Hibernate Transaction Managemen
• Configured JBoss, WSO2 ESB, RabbitMQ JMS messaging.
• Used Spring Framework MVC for application development.
• Configured Hibernate mapping files and Hibernate configuration files to connect and query the database.

Environment: Java, J2EE, Struts, Hibernate, JSP, MAVEN, Servlets, SpringJSF, XML, XML Schema, JUNIT, Apache, Tomcat, JavaScript, Oracle 9i, UNIX, HTML, Hibernate, CSS, jQuery, Log4J, Eclipse IDE.