SUMMARY:

• Over 10+ years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Experience in implementing two full SDLC in Sales cloud and Service cloud.
• Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in Data Migration using Import Confidential and other integration tools like InfoSphere, Apex Data Loader
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and oracle.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
• Worked closely with Business Users to enabled business process using SFDC.
• Strong knowledge on Agile, water fall methodologies.
• Coordinated and transferred knowledge to the offshore team.
• Worked closely with testing and UAT team.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
• Strong technical and analytical, verbal and written communication skills.
• Very efficient as both Team player and independent worker.Authorized to work in the US for any employer

TECHNICAL SKILLS:

Salesforce Apex Classes: (Custom, Extension, List Controllers), Triggers, SOQL, SOSL, Batch & Schedule classes, Visualforce Pages (Components, Dynamic visual force pages), SOAP & REST Web Services, Workflow rules, Approval Process, Process Builder, Flows, Reports, Dashboards and Ajax Toolkit.

Salesforce Tools: Eclipse Kepler, Developer Console, Sublime, Data Loader, Demand Tool, Cast Iron, Jitterbit, Force.com explorer, Workbench, Force.com Ant Migration tool, Salesforce -to- Salesforce

Programming Languages: Java, Apex Web Technologies HTML, CSS, BootStrap, JavaScript, jQuery

Methodologies: Agile (Scrum), Waterfall Source Control Git, Github

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential - San Jose, CA

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential - Tampa, FL

Responsibilities:

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
• Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Integrated PokitDok with Salesforce instance through DataPower by making Asynchronous Calls using REST API.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Migrated code from Sandbox to QA and QA to Production using cascade tool.
• Used JIRA Agile for project management and bug tracking.

Environment: Salesforce Unlimited Edition, Apex, Visualforce Pages, BitBucket, JIRA, Eclipse IDE, Dream Factory Utilities(Cascade), Workbench, DataLoader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.

Salesforce Developer

Confidential - Renton, WA

Responsibilities:

• Performed the role of Salesforce.com System Analyst and Administrator.
• Participated in business process analysis and Requirement Gathering Sessions & JAD Sessions.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Implemented Lead Management, Case Management.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Integrated Microsoft outlook with Salesforce.com to track communication with the leads.
• Designed and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto-response rules to automate business logic.
• Designed various Reports for different user profiles based on the need in the organization.
• Design User Manual and trained new joiners Business Users for all new implemented processes.

Environment: Force.com, Apex, Visual force, Sharing Rules, Workflows & Approval Processes, Triggers, S-Objects.