Business Process Consultant Resume

SUMMARY:

Salesforce Certified Platform App Builder
Salesforce Certified Administrator
Implementation & Administration Expertise in Marketing, Sales, Service, and Community Clouds
Business Analyst with Client Facing Experience

PROFESSIONAL EXPERIENCE:

Business Process Consultant

Confidential

Conducted In depth analysis of business units and provided executives with analytic feedback to improve processes
Single handedly formulated a business plan form for partner organizations
Created BRD + additional documentation for the business plan to implement across multiple domains
Formulated documentation and requirements for multiple projects and worked with the technical team to satisfy those requirements
Coordinated effort with other teams within the division to gather business requirements and create appropriate components that correlate to requirements
Worked with developers to automate manual processes and increase efficiency

Confidential

Salesforce POC Lead

Designed and Implemented Salesforce business process and strategy
Modeled current business processes to integrate into a novel Salesforce implementation
Innovated creative solutions specific to business requirements
Used Marketing, Sales, and Service Clouds to map the customer journey
Implemented Lead Process and Lead Path, Sales Process and Sales Path to handle from point of contact until point of sale
Used campaign hierarchy to track campaign success
Implemented Journey Builder in the Salesforce Marketing Cloud to test variations of content, channel, frequency, and timing across the customer life cycle
Implemented SMS marketing using Mobile Studio and social marketing with Social Studio

Salesforce Business Analyst

Confidential

Collaborated with the Sales and Service teams to gather, analyze, and document business requirements and propose solutions to integrate processes into Salesforce
Translated various stakeholder requirements into tangible deliverables through user stories, and ensured alignment with the development team
Developed process enhancements using various tools on the platform including Workflow rules, Approval Processes, and Escalation Rules
Customized standard objects including Leads, Contacts, Opportunities, Accounts, Products, and Pricebooks based on requirements
Created picklists, dependent picklists, lookup fields, Master - Detail relationships, and formula fields on various custom objects
Administered External OWD, Content Rules, Community Zones, and the Community Management package
Managed and Administered Salesforce Knowledge, Chatter, and Ideas within the Community Cloud in one partner community and one customer community

TECHNICAL SKILLS: