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Business Process Consultant Resume

SUMMARY:

  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator
  • Implementation & Administration Expertise in Marketing, Sales, Service, and Community Clouds
  • Business Analyst with Client Facing Experience

PROFESSIONAL EXPERIENCE:

Business Process Consultant

Confidential

  • Conducted In depth analysis of business units and provided executives with analytic feedback to improve processes
  • Single handedly formulated a business plan form for partner organizations
  • Created BRD + additional documentation for the business plan to implement across multiple domains
  • Formulated documentation and requirements for multiple projects and worked with the technical team to satisfy those requirements
  • Coordinated effort with other teams within the division to gather business requirements and create appropriate components that correlate to requirements
  • Worked with developers to automate manual processes and increase efficiency

Confidential

Salesforce POC Lead

  • Designed and Implemented Salesforce business process and strategy
  • Modeled current business processes to integrate into a novel Salesforce implementation
  • Innovated creative solutions specific to business requirements
  • Used Marketing, Sales, and Service Clouds to map the customer journey
  • Implemented Lead Process and Lead Path, Sales Process and Sales Path to handle from point of contact until point of sale
  • Used campaign hierarchy to track campaign success
  • Implemented Journey Builder in the Salesforce Marketing Cloud to test variations of content, channel, frequency, and timing across the customer life cycle
  • Implemented SMS marketing using Mobile Studio and social marketing with Social Studio

Salesforce Business Analyst

Confidential

  • Collaborated with the Sales and Service teams to gather, analyze, and document business requirements and propose solutions to integrate processes into Salesforce
  • Translated various stakeholder requirements into tangible deliverables through user stories, and ensured alignment with the development team
  • Developed process enhancements using various tools on the platform including Workflow rules, Approval Processes, and Escalation Rules
  • Customized standard objects including Leads, Contacts, Opportunities, Accounts, Products, and Pricebooks based on requirements
  • Created picklists, dependent picklists, lookup fields, Master - Detail relationships, and formula fields on various custom objects
  • Administered External OWD, Content Rules, Community Zones, and the Community Management package
  • Managed and Administered Salesforce Knowledge, Chatter, and Ideas within the Community Cloud in one partner community and one customer community

TECHNICAL SKILLS:

  • Object Oriented Programming
  • Java
  • SQL
  • Lightning
  • Apex
  • Visualforce
  • SOQL
  • Data Migration
  • Python
  • UML
  • C++, HTML, CSS, JavaScript, JSON

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