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Sr. Application Support Analyst Lead Resume

Montvale-, NJ

SUMMARY:

  • Venkata is a Certified Salesforce Developer (401) and Administrator (201) Analyst with over Seven years of Salesforce experience and extraordinary communication skills. He has several years of healthcare experience and has worked extensively in an Agile environment on long - term projects. Venkata has over eight years of experience in analysis, design and development of various CRM and web-based applications, which includes seven years in Salesforce.com platform, Sales Cloud, Service Cloud. Venkata has worked in Agile environments and has knowledge on Veeva, ServiceMax, and Sales cloud, Service Cloud Excellent senior Sales force Consultant.
  • Over Ten years of IT experience in analysis, design and development of various CRM and web-based applications, which includes six years in Salesforce.com platform, Sales Cloud, Service Cloud.
  • Good Knowledge on Veeva, ServiceMax, and Salescloud.
  • Several years experience in an Agile environment.
  • Development experience and Marketing Cloud and Exact Target .
  • Worked on Salesforce Data Integration for importing data into different apps.
  • Good exposure/understanding in Profiles/Roles and Sharing Rules, Page Layouts, Email Services and Custom Objects, Relation Ships, Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes, Reports and Dashboards to achieve the complex business functionality.
  • Excellent Knowledge on Saas Services and attended work shops to know the real time systems .
  • Gathered Business Requirements and converted into Functional Requirements before working on the Development.
  • Extensive Experience on Service Cloud, Service Now, Live Agent, Chat Support and CTI
  • Involved in the meetings with the Product Owner to understand the new requirements for upcoming Sprints.
  • Worked on Process Builders and Visual Flows to handle multiple logics on various Objects.
  • Produced and consumed Restful services, SOAP/WSDL web services for integrating with 3rd party applications, e.g. yourmembership.com, Route Manager etc
  • Excellent experience in campaign management that includes creating opportunity and leads.
  • Excellent Knowledge on Veeva Cloud Computing in Pharmaceutical Industries
  • Knowledge on different CRM applications Including Veeva .
  • Implemented several Triggers, Apex classes and Visual force pages, SOQL and SOSL to achieve complex business functionality.
  • Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.
  • Proficient in RDBMS such as Oracle 8i/9i/10g, MySQL and SQL server2000/2005. Good working experience in writing PL/SQL Prepared Statements and Stored procedures.
  • Experience in Web and Integration Technologies like HTML, XML, CSS, JAVA SCRIPT, WSDL, SOAP, and REST API.
  • Excellent Communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Sales Force Technologies: Sales Force CRM, Apex Language, Apex Classes / Controllers, Apex Triggers,SOQL, SOSL, Visual Force Pages, Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Reports and Dash Boards, Custom Objects

Languages: Apex, C, C++, Java, UML, SQL

Web: HTML, XML, Java Script, WSDL

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 9i,MS Access, and MySQL

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Montvale- NJ

Sr. Application Support Analyst LEAD

RESPONSIBILITIES:

  • Working as Salesforce Service Cloud Application support for Confidential application iCare which is a Customer Service Application across Globe.
  • Responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
  • Maintaining, managing and handling Service Cloud and working on Incident Management tickets.
  • Worked on Workflows, Validation Rules, Process Builders, Milestone’s, Communities and Chatter, Email-to-Case, Web-to-Case, Triggers, Custom Objects, Conga Letters and Templates, Public Groups, Queues.
  • Worked on Critical Code fixes using Apex, Visual Force and JavaScript.
  • Integrate of Application with Salesforce.com with using SOAP, REST web services API.
  • Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan
  • Wrote SOQL, SOSL and SQL statements within custom controllers, extensions and triggers.
  • Used the Debug Log and System Log Console to catch exceptions.
  • In charge of collecting data. Processed given data to the desired format and generated production, quality, and analytical reports
  • Worked as AMS (Agile Management Service) Environment across Confidential .
  • Handled Critical Severity and resolved without any SLA breach and worked on less business impact for all Sites across.
  • Categorized L1,L2,L3 Support and Model with On call Support 24/7.
  • Maintaining the RAG status in green and streamlined the Application within no time.
  • Organized different support teams and managed Sev-1 calls for rapid problem resolution.
  • Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
  • Communicated state of service availability and continuity to business units.
  • Communicated and Involved in Salesforce Site Switching, Degradation on Instance, Releases and Scheduled Maintenance.
  • Worked on different Transaction Types across the Countries Ex: Dodd-Frank Transactions.
  • Completed and implemented GDPR requirements and educated CSR’s and fellow colleagues on the same.
  • Maintained Offshore Team and Monitored the daily activities including assigning on daily Tickets.
  • Development and maintenance of all technical documentation
  • Researched and recommended scheduling enhancements that improved system performance
  • Consulted and provided direct support with clients using a wide variety of applications
  • Directly responsible for ensuring production order processing between multiple systems occur without issue, resolved any issues that did come up.
  • Sending service impact notification in case of delays. Preparing RCA, proactive monitoring and making sure applications are up
  • Prepared and Presented weekly AMS report and Monthly Statistics with Transaction Data
  • Involving in weekly Salesforce MCS Signature Support Teams to discuss weekly Statistics including API Call Outs, APEX Performance Etc .
  • Worked with End Point URL’s through TIBCO Auto-Case Creation, AS400, CTM, Gateway and HPNS servers.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, CSS, Triggers, JIRA, Visual Force, Process Builders, Visual Flows, Email-to-Case, Web-to-Case, Conga, TIBCO, AS400, CTM, HPNS, CTI, GATEWAY, Couch Base, APIGEE, TIBCO CLOUD.

Confidential, Bellevue - WA.

Sr. SalesForce Developer

RESPONSIBILITIES:

  • Worked in PSACT (Service Transformation Team) Project by providing production support to the External Users of Concur.
  • Worked on Work Flow Rules, Validation Rules, Visual Flows to combine different flows on various Objects.
  • Conducted JAD sessions with the IT team to analyze the backlog tickets and its technical grooming.
  • Worked on Process Builder, to push to different objects into one logic with a complex process builder flow chart
  • Activated the Process Builder functionality on the Production data load to eliminate the Errors on the Account Object and Project Object.
  • Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
  • Provided User Access and Field Level Security according to the Business Requirements.
  • Created Master-Detail Relationships, Look Ups for Account and Project Objects.
  • Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
  • Customized Salesforce page layouts, record types, list views and queues.
  • Analyzed the requirements from Business and worked on the technical specifications for each requirement.
  • Which also include implementation cycle in sales, marketing, service and support modules.
  • Setup, maintain and optimize Email Marketing Campaign utilizing Exact Target/ Salesforce Marketing Cloud.
  • Developed Apex Classes, Visual Force Pages on Customer Portal Localization requirement.
  • Conducted campaigns on Concurs new products and used to communicate with the existing and new customers of Concur
  • Wrote batch classes, which can be invoked programmatically at runtime using APEX.
  • Worked on Visual Force pages and created UI design on Account object and Custom Object.
  • Customized the Look and Feel on the Visual Force pages basing on the client requirements that included custom links, buttons.
  • Performed Data Load to update Account Object from Sandbox and Production environment.
  • Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.
  • Worked on Force.Com for various development requirements.
  • Deployed the Visual force pages and Classes using Change sets and Eclipse.
  • Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
  • Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
  • Participated in all Backlog grooming sessions and assigned tickets for Technical review before moving to the Sprint.
  • Communicated with business to understand the business needs and discussed technical challenges under the development prospective.
  • Worked on Kan-Ban Agile Application JIRA.
  • Involved inn various workshops to understand more on the Business Process Side and to know different Legacy Systems of Concur.
  • Good knowledge in developing the documents for data model design in sales force CRM.
  • Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, CSS, Triggers, JIRA, Visual Force, Process Builders, Visual Flows.

Confidential, DETROIT-MI

Sr. SalesForce Developer

RESPONSIBILITIES:

  • Worked in Risk Modernization Adjustment Patient and Provider Services Project.
  • Developed Apex pages and Controller classes for various applications related to different Health Care Clients.
  • Created Custom Objects and fields for each object.
  • Translate partner marketing objectives to curate marketing campaign activities
  • Created User roles, Profiles to set access for applications that includes field level securities on Custom fields.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Discussed and participated on backlog grooming sessions on understanding User Stories for upcoming sprint planning sessions.
  • Developed Test classes for all the Apex Classes and VF pages and was responsible for 90-100% code coverage.
  • Worked on Service Cloud Service Now with Live Agent and CTI agents across the globe.
  • Worked with Third-Party application systems on integrating Salesforce Service cloud
  • Helped Support team on Service Cloud to resolve Application Tickets from Salesforce Perspective.
  • Deploying all the VF pages, Objects and Classes through GIT (Version Control) from personal sandbox, Dev-Integration till Test environment and Stage.
  • Used ANT Hill Pro to automate the process of building code into software projects and testing it to verify that project quality has been maintained
  • Participated in JAD sessions to understand the technical specifications with the development team.
  • Created Process builder that causes a record to match the criteria that automatically triggers the action group.
  • Co-ordinated with the testing team after deploying the User Stories to Test and fixed the Defects if any.
  • Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
  • Integrate of Application with Salesforce.com with using SOAP, REST web services API.
  • Customized Salesforce page layouts, record types, list views and queues.
  • Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
  • Scheduled Demo sessions to client before deploying the User Stories to the Test Environment.
  • Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Good knowledge in developing the documents for data model design in sales force CRM.
  • Created various Profiles, Roles and Configured the permissions based on the organization hierarchy requirements.
  • Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
  • Provided user support and bug fixing activities as per the SLA.
  • Worked with Business Analysts in solving various cases related to configuration issues and user login issues.
  • Wrote batch classes, which can be invoked programmatically at runtime using APEX.
  • Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, GIT, ANT Hill Pro

Confidential, Reading-PA

Sales force Developer/Admin

RESPONSIBILITIES:

  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
  • Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
  • Marketing Cloud with the data management, segmentation and campaign management tools in Salesforce.
  • Confidential is an Agile environment.
  • Performed on Data Integration on Open API’s (SOAP, REST, Streaming etc).
  • Worked on Bulk Data Transfer API.
  • Worked on Language specific resources and tool kits. (Java, Java Script etc)
  • Responsible for performing administrative functions in Sales Force CRM such as create/modify picklists and lookup fields.
  • Developed various Controller classes and Apex Triggers for various functional needs in the application.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Created Lead generation, Brand building campaigns that includes emails, print advertisements, etc.
  • Worked on Targeted list in lead generation campaigns. s
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Created various Batch jobs and time based workflows to update the data regularly.
  • Integrate of Application with Salesforce.com with using SOAP, REST web services API.
  • Customized Salesforce.com fields, page layouts, record types, list views and queues.
  • Worked on Angular JS and Java Script on different frameworks on the client needs.
  • Worked on HTML Attributes by using Angular JS with expressions.
  • Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
  • Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Handled and Worked in UNIX environment
  • Good knowledge in developing the documents for data model design in sales force CRM.
  • Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
  • Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
  • Integrated Marketoapp exchange tool with Salesforce and enabled bi-directional data sync with custom configuration including new objects and writing Bulk Apex triggers.
  • Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
  • Provided user support and bug fixing activities as per the SLA.
  • Co-ordinated and worked with offshore team and other client teams to resolve production issues
  • Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, UNIX, Apex, Marketo, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Miami, FL

Sales Force Developer/Admin

RESPONSIBILITIES:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Confidential is an Agile environment.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created Custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
  • Worked on Oracle EBS for Integrating Patients Data in Salesforce.
  • Implemented the requirements on Salesforce.com platform and Force.com IDEPlug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Involved in the development of Order Management system in NetSuite.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers

Confidential, ROCKVILLE, MD

SalesForce Administrator

RESPONSIBILITIES:

  • Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Cases, Orders, Products, Price books, Territories, Chatter, Reports and Dashboards.
  • Created custom application for Configure Primary Quote and Order Management (CPQ/OM).
  • Refracted the Work Item Logic in Consulting Application and wrote test classes for functional testing and code coverage.
  • Worked on Maintenance Stuff for the Client connect Application (Lead Management) and also in converting Notes Application to force.com applications.
  • Worked as Deployment Lead for all Production Deployment at the end of Iteration.
  • Designed, and developed the Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
  • Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
  • Created custom controllers implementing complex code for Sales Force, VF pages.
  • Wrote SOQL, SOSL and SQL statements within custom controllers, extensions and triggers.
  • Used the DebugLog and SystemLog Console to catch exceptions.
  • Worked with exceptional handling and displaying custom error message for effective end user interactive experience using visual force pages.
  • Created custom components to be used in Visualforce pages and Visualforce email templates.
  • Wrote Test Classes for every written code using Assertions which helps for code coverage and Functional Testing.
  • Created Ajax Components for building custom animations required in Visualforce pages using different scripting codes like CSS etc.
  • Worked on Bulk Triggers, Nested Queries and Future methods by calling it from triggers.
  • Wrote batch classes, which can be invoked programmatically at runtime using APEX.
  • Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visualforce Pages.

HINDUSTAN LATEX LTD, INDIA

Sales force Developer/Admin

RESPONSIBILITIES:

  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created Custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Intensely worked with Apex, S-Controls, Triggers, API integration.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential

Jr. JAVA DEVELOPER

RESPONSIBILITIES:

  • Developed a new subsystem for Design Performance Management System for Electronic stability program.
  • Developed functional specifications of TRW electronic braking system.
  • Lead Author, ‘Conceptual modeling of complex systems via Object Process Methodology’ SAE Paper, SAE World Congress 2009, Research paper published in 2009 SAE International Research Journal for Electrical Systems.
  • JAVA software technologies used in the projects J2EE, SOAP, Spring, JDK 6.0, XML, UML
  • Part of development team of 3 programmers in designing, developing and delivering an Oracle/Java application for design requirements and engineering data was collected via user input.
  • Analyzed and built design method for core design group which allowed faster processing of fluid pressure that contributed $3.2 savings per unit overall which increased company profits by approximately $1.8 million/year.

Environment: Java, J2EE, SOAP, spring, JDK 6.0, XML, UML

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