PROFESSIONAL SUMMARY:

• Around 8+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful, Apex Web Services for inbound calls to Salesforce.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in configuring & customizing the Apttus CPQ and CLM tools.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Marketing cloud.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experience in Lightning Component and Lightning App Builder.
• Experience in dealing with functionalities related to Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Proficient in creating Lightning Apps combining LightningDesign System, Lightning App Builder and Lightning Component features.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, Confidential, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Salesforce Developer/ Administrator

Confidential

Responsibilities:

• Developed Apex Classes and Apex triggers to meet the functional needs of the Application.
• Designed Web Pages and Controller classes using Visualforce and Apex.
• Worked with External objects in Salesforce which is another feature introduced with Lightening components.
• Developed Lightning Apps using Lightning Design System for Salesforce1.
• Formatted and migrated the user data into Lightning Experience. Tested the Lightning components for small set of test users.
• Created Lightning components and added Design Parameters from Lightning Design System (LDS) that gives a better look.
• Created Visualforce Pages to provide UI to the custom objects.
• Designed and developed Standard Controllers and Custom Controllers with Controller extensions and worked on Paginations.
• Customized Lightning components were built using JavaScript on client side and Apex on server side.
• Implemented Wave Analytics to replace/augment SFDC reporting.
• Replaced all standard buttons and actions with Quick Actions or Lightning Components.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
• Build and integrate third-party computer-telephony integration (CTI) systems with Salesforce Call Center using a browser-based JavaScript API in Service Cloud.
• Developed Lightening Components, Lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users.
• Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components.
• Implemented wave analytics platform by enabling wave, assigning permission set licenses, and then creating and assigning permission sets
• Responsible for Data load operations using Force.com Apex Data Loader.
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and flows.
• Used force.com that connects interact Salesforce with lotus notes to insert contacts and add the emails and also integrates the chatter with same time.
• Installed Apps from AppExchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Created Server-side Apex Controllers for Salesforce Lighting components to lightning and record pages.
• Managed various release deployments using Force.com Migration ANT tool and Change Sets for components migration across various sandbox and production environments.
• Worked on Validation Rules, Workflows, and approval processes.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Developed batch processes to load data from external systems to the Org.
• Worked on Salesforce Marketing Cloud data product, DMP activating and unifying the data to strengthen consumer relationships.
• Expertise in Data cleansing before implementing the Salesforce Marketing Cloud.

Environment: Saleforce.com platform, Apex, Agile Methodology Apex Data Loader, Visualforce, Apttus CPQ, REST and SOAP API integrations, SOSL, SOQL, CSS, MS Excel, Lightening design system(LDS), Sandbox, Lighting Controller, Service Cloud, Marketing Cloud, Migration ANT, Data Loader, S-Controls and HTML.

Confidential, RI

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation.
• Managed Salesforce integration with existing systems and third-party providers.
• Experience in working on sales cloud management.
• Interacted with various Business users for requirements gathering.
• Worked on Sales cloud, service cloud, Customer Portal and Salesforce Chatter.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Directly able to start quoting process from opportunities object once Apttus being integrated with the CRM.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Expertise in Development of applications in SOAP and Restful Web Services using Apache CXF, JAX-WS and Spring MVC Rest.
• Experience consuming RESTful web services.
• Developed UI designs within the application using Visual force pages, HTML, jQuery and CSS.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Integrated Salesforce with JIRA using Rest API.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Integration with ETL tools like Informatica, Info sphere.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and Visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Sales cloud, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, JIRA, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, New York

SalesForce.com Developer/Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Webservice Callout using the RESTful services with the third party application Broadbean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided the training to Business users about the system.

Environment: Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Phoenix, AZ

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts , Contacts , Opportunities , Products and Cases .
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential, Topeka, KS

Salesforce Admin/Business Analyst

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Creating Custom Objects and defining master-detail relationship between objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement Business logic.
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Proficient in using market products for automation, consumer engagement and marketing management.
• Developed many requirements using metadata and change set.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users.
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocations Web Service Calls.
• Used Google maps API to display the distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers.
• Worked on XML conversions and validations.
• All java components are ported into Web logic Application server running on Linux.
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.