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Service Delivery Coordinator / Wma Sme Resume

Springfield, MA

SUMMARY:

  • 16 years of experience in IT industry managing complex programs across geography. Solution oriented program delivery manager with good technical, analytical and customer management skills. Technical solution experience in multiple development and maintenance projects in a global delivery environment.
  • Possess ability to leverage technical skills for delivering the best - fit solutions to customers across industry verticals.
  • Proven track record in delivery excellence and customer management from inception to implementation and production support in a time sensitive environment
  • Extensively worked on Life insurance domain
  • Technical skills in Mainframe Technologies like COBOL, CICS, DB2, JCL. Micro Focus tools like Net Express, Mainframe Express, IBM DB2 UDB, SQL, Eztrieve.
  • Specialized in productivity improvement, quality improvement and people management in a complex offshore-onshore, multivendor involving multiple technology environments.
  • Capable of succeeding in uncertain professional environment where client and project direction are not well defined.
  • Capable of forming strong IT partnerships and relationships with different lines of business / verticals by providing quality deliverables aligned with strategic vision.
  • Good domain experience and knowledge in Life Insurance and Finance industries.
  • Oversea exposure for 4 years.

KEY RESULT AREAS:

  • Offshore Delivery Management - Creates and delivers presentations, develops communications and communicates to cross-functional audiences both internally and externally. Monitor and report on progress of the project to all stakeholders.
  • Onsite coordinator.
  • Lead the project of new product development (wmA) from offshore, developed around 30+ enhancements, building new DB2 tables, tuning the product, developed new mid-tier architecture call Service Manager.
  • Managed a project of production support defects where team has resolved around 200 defects within allocated project budget (Half a million) that to renewal of new contract.
  • Launched Application Product Knowledge frame works for one of the client MassMutual.
  • Worked with various clients like AIG, MassMutual, MetLife, Lincoln, AEGON (TCM), Target
  • Worked extensively on Micro Focus product MFE (Mainframe Express), NET EXPRESS, entire Life product Vantage was migrated and tested successfully in MFE.

TECHNICAL EXPERTISE:

  • COBOL
  • REXX
  • DB2 (RDBMS)
  • IMS
  • DB2 UDB (RDBMS)
  • NET Express
  • JCL
  • File-Aid, DB2 File Aid
  • CICS
  • Endevor
  • Eztrieve
  • IBM Utilities (IEB*)
  • VSAM
  • Xpediter
  • MFE
  • Microsoft DOS Commands
  • SQL
  • MicroFocus COBOL
  • SVN
  • Microsoft Server
  • PVCS
  • DB2 Control Center
  • AQT
  • OPTIM

ENGAGEMENT OVERVIEW:

Confidential, Springfield, MA

Service Delivery Coordinator / wmA SME

Technology / Tools: COBOL, JCL, DB2, CICS, VSAM, Eztrieve, Abend-Aid, Expeditor, Endeavor. File-Aid, Flasher, OPTIM

Responsibilities:

  • Working as an SME for wmA system.
  • Conduct system study and coordinating with team members for System Design and Integration, MaintenanceDefining the strategy and putting a plan together on client requirement.
  • Working on various performance initiatives.
  • Estimating the new requirement and converting them to hours of effort.
  • Supporting testing activity.
  • Mentoring team with technical difficulties.
  • Defect Resolution.
  • Interacting and guided team members to ensure smooth progress of project work.
  • Provide System Test Support, Integration Test Support, Quality Assurance Test (QAT) Support and Consulting to client. Constantly monitor and report on Progress of projects to all the stakeholders.
  • Helping in project management activities for the project.

Confidential, East Hartford, CT

Service Delivery Coordinator / wmA SME

Technology / Tools: COBOL, JCL, DB2(RDBMS), CICS, VSAM, Abend-Aid, Expeditor, Endeavor. File-Aid, Flasher, XML, AQT, DB2 Control Center, SVN

Responsibilities:

  • Conduct system study and coordinating with team members for System Design and Integration, MaintenanceDefining the strategy and putting a plan together on client requirement.
  • Performing feasibility study on the requirement, whether the required would be implemented on the wmA system.
  • Estimating the new requirement and converting them to hours of effort.
  • Preparing high level and detail technical design document
  • Participate in Inspection of design document.
  • Migration test data to new format of database.
  • Setting up test environment.
  • Supporting testing activity.
  • Used DB2 tools like Control Center, AQT etc.
  • Worked on configuration management tool SVN
  • Microsoft DOS programming to execute Microfocus COBOL.
  • Mentoring team with technical difficulties.
  • Defect Resolution.
  • Interacting and guided team members to ensure smooth progress of project work.
  • Providing to newly inducted on wmA product.
  • Provide System Test Support, Integration Test Support, Quality Assurance Test (QAT) Support and Consulting to client. Constantly monitor and report on Progress of projects to all the stakeholders.
  • Attending client status meeting.

Confidential

Service Delivery Coordinator / wmA SME

Technology / Tools: COBOL, JCL, DB2, CICS, VSAM, Abend-Aid, Expeditor, Endeavor. File-Aid, Flasher, XML

Responsibilities:

  • Conduct system study and coordinating with team members for System Design and Integration, MaintenanceProvide System Test Support, Integration Test Support, Quality Assurance Test (QAT) Support and Consulting to client. Constantly monitor and report on Progress of projects to all the stakeholders.
  • Conduct system study and coordinating with team members for System Design and Integration, MaintenancePerforming feasibility study on the requirement, whether the required would be implemented on the wmA system.
  • Estimating the new requirement and converting them to hours of effort.
  • Preparing high level and detail technical design document
  • Participate in Inspection of design document.
  • Supporting testing activity.
  • Interacting and guided team members to ensure smooth progress of project work.
  • Mentoring team with technical difficulties.
  • Defect Resolution.
  • Providing to newly inducted on wmA product.
  • Provide System Test Support, Integration Test Support, Quality Assurance Test (QAT) Support and Consulting to client.
  • Constantly monitor and report on Progress of projects to all the stakeholders.
  • Attending client status meeting.

Confidential

Service Delivery Coordinator / Vantage One SME

Technology / Tools: COBOL, JCL, DB2, CICS, VSAM, Abend-Aid, Expeditor, Endeavor. File-Aid, Abend-aid

Responsibilities:

  • Solution design, requirement gathering, environment setup, implementation.
  • Interact with and guide team members to ensure smooth progress of project work.
  • Interacting with customer & team for requirement gathering, risk assessment, technical specifications.
  • Process Definition & Implementation methodology.
  • Offshore Delivery Management for technical deliverables of projects.
  • Conduct system study and coordinating with team members for System Design & Integration, MaintenanceProvide post-implementation, product maintenance, Defect Resolution and enhancement support to client.
  • Mentoring team with technical difficulties. Providing to newly inducted on Vantage One product.

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